P: Subscriptions from Mobile App Stores don't work with Desktop Software

[Rikk Flohr: Photography]

We get so many questions about this I decided that an authoritative post would be helpful. 

If you've purchased a subscription from a mobile app store, (e.g. Apple's App Store, the Google Play Store or the Samsung Store), the subscription is for mobile devices only. Running Lightroom Desktop on a PC or a Mac requires a specific subscription purchased for desktop computers.

The Desktop subscription includes access to the Mobile product but not vice-versa. 

Lightroom Web is included in all subscriptions. 

If you've purchased the incorrect subscription for you needs, please contact Adobe Customer Care for correction.

Hopefully this helps. 

[doublep101]

I can use the app on my iPad ok. The app worked on my Mac mini too. Now the app on the mini thinks I don't have a subscription. However I can access my account and Lightroom in a browser.

any suggestions would be most helpful!

[Rob_Cullen]

In the Mac Mini- Are you 'Signed In' with the Adobe Creative Cloud Desktop App?

"The app worked on my Mac mini"- For how long? Was it only for 7-days (a trial?)

Is you subscription with Adobe for the Lightroom Plan?

[Claudia31434409b071]

Every time I try to sign in it says it is unable to complete the purchase only personal IDs can be used in the app store. However, I have purchased a year subscription - it allows me to sign on to my phone but not my Macbook. I am using the same apple ID as my phone and email to Adobe. Can someone help me, please?

[Rob_Cullen]

If you purchased from the App Store- Read the post from @Rikk Flohr: Photography  at the top of this forum thread.

"If you've purchased a subscription from a mobile app store, (e.g. Apple's App Store, the Google Play Store or the Samsung Store), the subscription is for mobile devices only. Running Lightroom Desktop on a PC or a Mac requires a specific subscription purchased for desktop computers.

The Desktop subscription includes access to the Mobile product but not vice-versa. 
If you've purchased the incorrect subscription for you needs, please contact Adobe Customer Care for correction."

[John Waller]

However, I have purchased a year subscription - it allows me to sign on to my phone but not my Macbook.

By @Claudia31434409b071

What @Rob_Cullen said.

A year's subscription to which plan exactly?

[Liu32659813mwjx]

What I bought on my mobile phone cannot be used on my computer.When I log in to the same account on my computer, there is no lightroom, only photo shop express.

 

  

[kglad]

@Liu32659813mwjx 

did you purchase the lightroom app from one of the app stores?

[WiHi39114]

Mein Abo ist abgelaufen, ich habe es in der Lightroom Mobile App verlängert. Jetzt geht die App aber auf dem Laptop nicht mehr. Dort kann ich keine Bilder mehr bearbeiten, mir wird nur angezeigt, ich soll das Abo verlängern, aber das habe ich doch, wo liegt hier das Problem?

[Hugh33001346bgvs]

Thanks, this is helpful. Hugh

[Brij340948273ykx]

Hello, 

I have purchased the premium of 100gb/year in my lightroom mobile app in my android mobile in India which is still ongoing and now when i am in germany and opening the same account in my macbook then i am not able to use that premium and they are continuously giving me a pop-up to purchase the premium. Can anyone please help me out urgently, i am really in need as i am a photographer and want to edit and post the photos on my instagram id.

Thanks a lot in Advance

[Rob_Cullen]

Lightroom on mobile (Premium) is purchased via PlayStore/ AppStore and is only applicable to use on mobile devices.

To use Lightroom on a laptop (Mac or PC)and sync your photos, you need a subscription to the Lightroom Plan.

Contact Adobe support and request a Plan change.

Contact adobe support by clicking here,

https://helpx.adobe.com/contact.html?rghtup=autoOpen

In the chat field (lower right of screen), Typing “Agent” into the chat text field will bypass the initial chatbot.
be patient, it can take quite a while to reach a human
If you are not able to get to the chat window, then disable your ad-blockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

The Lightroom Plan-
https://www.adobe.com/products/photoshop-lightroom.html?promoid=3F8XBLKT&mv=other

[Ali34305755ttgx]

Hey, I just started my premium account on my phone but I can't log into it on my computer. When I do it asks me if I want to start a 7 day trial but I've already payed for the premium version. And I can't take away that pop up either. I've tried to shut down the app and uninstall it and log in a multiple times but it doesnt work.

[Bill Sprague]

Have you installed the Creative Cloud app on your computer?  You should be able to log in to your new account there, then install Lightroom on your computer and open it from there.    

Which premium account did you sign up for on your phone?

[defaultxvsyc1dj2paz]

Is this a new thing? I've used the same Lightroom subscription and it's just now giving this alert. I was in the middle of editing of a session and I can't sign back in! Did I lose all of my photos/progress?