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Previsualization problem in info and rating modes

New Here ,
Feb 09, 2023 Feb 09, 2023

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Hi, I have a problem when visualice the pictures in information and ratings modes. Pictures are not sharp until I accept or regret the pictures.

So it starts blurried until I acept or regresa it. Then it loads totally the picture and is sharp.

Thanks

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Android

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Community Expert ,
Feb 10, 2023 Feb 10, 2023

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It sounds like it's taking time for a Smart Preview to download from the Cloud, if you indeed do have a subscription, although can you provide a screenshot so someone can pinpoint the issue, to help you further.

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New Here ,
Dec 08, 2023 Dec 08, 2023

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I have the same issue and I don't manage to fix it.

It happens when I am off line or have a bad internet connection. However, the pictures have correct prévisualisation in other modules even without internet ! I have this issue for more than one year (I think since I use lightroom mobile) but I would appreciate any help to solve this !

Attached screenshot show the difference between the two modules when I am offline.

Thank you !

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