I have a problem with lightroom mobile on iphone. I can't use lens corrections because nothing happens when I click on the button. In my old android phone I could do it. Why? Can you help me?

R

RobertaR.

Participating Frequently

Question

Problem with Lens correction

Forum|Forum|3 years ago
April 14, 2022
2 replies
1837 views

I have a problem with lightroom mobile on iphone. I can't use lens corrections because nothing happens when I click on the button. In my old android phone I could do it. Why? Can you help me?

iOS: iPhone

This topic has been closed for replies.

R

RobertaR.Author

Participating Frequently

PLEASE, it’s the second time I ask this.

I have a problem with lightroom mobile on iphone. I can't use lens correction feature because nothing happens when I click on the button. In my old android phone I could do it.

I’m using the 7.3.0 version of the app and my phone is iphone 13 (iOS 15.4.1). The images are from Canon EF-S 18-55 mm f/3.5-5.6 IS. I transfered photos from Canon to Canon official app on my phone and then on Lightroom, as I used to do on my old android phone that had no problem. On iphone there’s no possibility to chose the profile when I click on the button, the feature doesn’t work. I tried to re-install and re-log in to the application but the problem is still there.

How can I do?

C

Charlie.D

Community Manager

Hi @RobertaR.

What file type are you capturing? Raw or JPEG? Most lens profiles don’t work on JPEGs.

J

Jao vdL

Community Expert

This is the file RAW. Now I'm seeing that iphone doesn't recognise it as RAW in photos and I don't know why...Maybe this is the problem when I pass the photo on lightroom but I don't know how to solve it.

These are both jpeg files. Can you share the original raw file(s)? export it as original from Lightroom (you can do this either on the desktop or in the app) and put it on dropbox, icloud, OneDrive or something similar and post the link here as the forum cannot take raw files as attachments.

Ranjisha Sengupta

Brainiac

Hi there,

Sorry to hear that you can't use the lens correction feature in Lightroom Mobile. We're here to help.

Which version of Lightroom Mobile are you using? Would you mind sharing the details of your device and iOS version? From which lens are the images clicked?

Check the supported list of Lens: https://helpx.adobe.com/camera-raw/kb/supported-lenses.html.

If it's in the supported Lens list and you still see the issue try re-installing and re-logging in to the application.

Let us know if this helps,

Regards,

Ranjisha

R

RobertaR.Author

Participating Frequently

I’m using the 7.3.0 version of the app and my phone is iphone 13 (iOS 15.4.1). The images are from Canon EF-S 18-55 mm f/3.5-5.6 IS. I transfered photos via Canon official app on my phone and then on Lightroom, as I used to do on my old android phone that had no problem. On iphone there’s no possibility to chose the profile when I click on the button, the function doesn’t work. I tried to re-install and re-log in to the application but the problem is still there

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