Participant

Question

"Error in catalog index" when importing photos

Forum|Forum|7 years ago
September 2, 2018
21 replies
13846 views

When I attempt to import photos into Lightroom CC, the import does not succeed and returns the error message "Error in catalog index". The import preview is able to "see" each photo and can open it, so I don't believe the problem is with the files themselves. This result is the same when I try to import the files directly from SD card, when I first copy the files to my local hard drive, and when I copy them to an external drive. I have attached screenshots showing the preview of the import, and the error message that I receive. Looking for suggestions on how to troubleshoot the catalog index issue, or how to escalate this to a proper support request.

Message was edited by: Mod (Discussion successfully moved from Lightroom Classic CC — The desktop-focused app to Lightroom CC — The cloud-based photo service) This discussion needs to be in the Cloud Centric Forum. DO NOT MOVE IT BACK TO the Desktop forum.

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adamh35499306

Participant

Did anyone figure this out? A reboot didn't help in my case, either.

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FionaHW

Participant

I have the same question as restarting hasn‘t solved the problem.

I‘ve even done the latest Lightroom CC update & I still get the error

olivierlacan

Known Participant

I have the exact same issue on Lightroom CC 2.2. I've generated a diagnostic log and full report if any Adobe engineer is interested although I'm not sharing them here because I have no way to tell if they contain private information. I've created those reports before attempting any mitigation (like restarting).

After restarting Lightroom (not macOS) no error message appeared after a new photo import attempt (6 photos) but Lightroom acted as if nothing happened for a few minutes (maybe while it was trying to upload the files) and the files suddenly appeared in Recently Added and All Photos. After the import, they weren't showing up in either and there was no entry in Recently Added for the import that would indicate the files were being processed. This isn't very reassuring.

It should be noted that this is a Lightroom CC install on a secondary machine while a first machine is still syncing hundreds of thousands of photos up. It might help narrow down the issue.

N

naiibot

Participant

restarting helped for me. i doubt this will work for all since some below said this didn't do much but for the few that restarting may help--try it!

S

Sneezingduck

Participant

I'm having this issue as well. I've uploaded photos from my iPhone App to the cloud, and they are synched with the desktop app, but I cannot import photos from a camera (SD Card or JPEGs on Desktop) into the Lightroom CC. This is strange, as if it were a catalogue issue you'd assume it would impact synching from the cloud as well.

Sorry that I cannot yet contribute a solution.

Lawrence.Scott

Inspiring

Me too, just tonight. I rebooted/restarted everything and no solution. I can import the NEF (Nikon RAW) files into Apple Photos, so it's a Lightroom issue. After poking around these forums, I deleted every Lightroom photo, from within LR. (I really only use LR for editing RAW files and then importing any keepers into Apple Photos, so no real loss.) Then I was able to import the NEF files again from my XQD card in my Sony XQD reader attached to my iMac. But this is a scary and time consuming bother. Has anyone figured out how to prevent/fix this bug?

Sahil.Chawla

Community Manager

Moved to Lightroom Classic CC — The desktop-focused app

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stet

Participant

This is a Lightroom CC issue; not Classic. And is happening to me too, rats.

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Bish.Bash.Bosh

Participant

Does anyone know if this has been resolved. I'm having the same issue - can't import any new photos.

A

alexj85852819

Participant

I ran into this issue tonight. After updating to latest version, it was fixed.

R

raschelk

Participant

Having the same problem. Restarting does not help. waiting for a resolution...

michaels17593410

Participant

I have this exact same issue when attempting to add photos to Lightroom CC. The preview window displays the photos, but then importing consistently returns this "Error in catalog index" for all photos. Restarting did not change anything.

I have previously edited my photos using ACR via Bridge (and I have added ratings in Bridge), so I understand there's a difference in that the photos currently have XMP sidecar files, but I also believe Lightroom has a mechanism for syncing the edits contained therein to the catalog, once files are imported.

Any suggestions will be much appreciated. I have a ton of photos I'd like to sync to the Lightroom environment and seem to be a hitting a complete roadblock.