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Re: Since the Update to 7.4.1 i've been having major issue.

Community Beginner ,
Jul 05, 2024 Jul 05, 2024

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As of two weeks ago, I could open Lightroom (downloaded and installed on Mac OS X 12.7.5), then with the Cloud tab selected, you will see the "Add some photos" panel to the right. I could drag any black and white photo from Finder onto the panel, and it would then enable the "Add items" button, upper right. Pressing that would commence the upload of the file to Lightroom.

 

As of 2.4.1 (within the past two weeks), this no longer works. I suspect there is a backend issue at Adobe Cloud that is prohibiting upload/opening of images.

 

I tried uninstalling, then reinstalling 2.4.1. Same problem.

I tried going back to 2.3.0, same problem. (This is why I think the engineers screwed the back end up, because even older versions manifest the issues).

It's only with black and white photos (16 bit or 8 bit). They ALL fail to import and the UI says, "Unsupported file type or corrupt file", and I know to file is NOT corrupt, I have verified this using a third party app.

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Community Beginner ,
Jul 05, 2024 Jul 05, 2024

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WTF! ALL IMPORTS FAIL, GREY SCREEN ALL IMAGE FILES, EVEN PNG!!! Oh My God! Dudes (Adobe), how did you manage to screw it up this badly!!!???

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New Here ,
Jul 04, 2024 Jul 04, 2024

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Photos not uploading. Anyone else having these issues?

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Community Expert ,
Jul 05, 2024 Jul 05, 2024

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@Darryl28026460yk0d 

 

to where are you trying to upload photos?  if you're trying to use adobe's cloud file system to save files, that's not possible.

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Community Expert ,
Jul 05, 2024 Jul 05, 2024

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@Robert328523708enq 

 

these are user forums. image files from where are you trying to import into what app?

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Community Beginner ,
Jul 05, 2024 Jul 05, 2024

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And by the way, you should tell your engineers to stop using eventual consistency in the backend. Or tell management to hire real engineers who know how to build distributed systems, at scale. My God, so many bugs and issues with Adobe Cloud. Adobe should really be embarrassed.

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Community Expert ,
Jul 05, 2024 Jul 05, 2024

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and these are user forums. we don't have access (for the most part) to adobe engineers.

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Community Expert ,
Jul 05, 2024 Jul 05, 2024

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@Robert328523708enq 

You mention version 7.4..1, which is the latest version of the cloud based version of Lightroom, named "Lightroom".

You have posted in the Lightroom Classic forum. (Lightroom Classic is a different application, not cloud based)

I'm sure @kglad will be happy to move this thread to the correct forum, Lightroom Ecosystem, which by the way is located here: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based/ct-p/ct-lightroom?page=1&sort=latest_...

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Community Expert ,
Jul 05, 2024 Jul 05, 2024

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@Per Berntsen 

 

thank you.

 

@Robert328523708enq 

 

moved to lr cc

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Community Expert ,
Jul 05, 2024 Jul 05, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">

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Community Beginner ,
Jul 12, 2024 Jul 12, 2024

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same issue here. At first I thought it was the whole interface, but after testing it seems as if it's just when adding photos. Completely bricks the program. 

I'm running LR 7.4.1 on a Windows 11 laptop with an i7-9750h & 32GB of RAM + RTX 2060

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Adobe Employee ,
Jul 12, 2024 Jul 12, 2024

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Are there any phones or tablets hooked up to the computer when you go to Add Photos? 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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