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Subscription in Lightroom

New Here ,
Sep 27, 2023 Sep 27, 2023

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Hello,

 

I have a problem with subscription. Even though I paid it, still shows that I have to pay the plan. 
When I try to pay it again it shows that my payment failed. 
Can somebody tell me how ti fix it.

p.s Find attached the screenshots of the problem. 

0C77A4EF-EAA7-4351-9DF7-3C9846E8DC0C.png

DB2F1325-34D3-46A1-9192-488EE9CC6379.png


Thank you in advance 

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iOS: iPhone

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Adobe Employee ,
Sep 27, 2023 Sep 27, 2023

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Hello @Fisnik32558588f9iz 

Our system let me know you have a couple different Lightroom accounts/email IDs you have used to sign in.  I recommend signing into Lightroom with email addresses/accounts you have previously used, and try Restore Purchase in the app settings.

 

The iOS Appstore can only subscribe one Lightroom account at a time, so you must sign into Lightroom with the correct email ID used to make the purchase.  For more help, please see: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

 

If Restore Purchase doesn't help for any of your Lightroom accounts, please contact Adobe Support directly.  Visit  https://helpx.adobe.com/contact.html?rghtup=autoOpen
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New Here ,
Oct 16, 2023 Oct 16, 2023

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contact me ASAP on email <removed for privacy> This is the second month that I am paying for Lightroom and it still requires me to pay for Premium. PLEASE CONTACT ME. Imagine getting scammed by Adobe that is insaneeee

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Adobe Employee ,
Oct 16, 2023 Oct 16, 2023

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Hello @Fisnik32558588f9iz 

Did you see my reply to you first post?  I'm merging your new post back into the previous thread, in hopes it helps you.

 

As I mentioned, you seemed to try to sign into Lightroom with multiple email IDs.  None of them appear subscribed.

 

What I recommend is to sign into each account, trying this email address, and then your gmail email address... seeing if Restore Purchase helps with either account.  How to use: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

If you see error messages, what does the message say?

 

Also, did you try contacting Adobe Support directly?  This is a user-to-user forum, and Support can often help better with complicated issues like this.  Visit  https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT

 

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