Before I switch to LrC 13.3, I wanted to heed the tip that all syncs should be completed first. Unfortunately, Lightroom (Desktop) shows that a synchronization is in progress, but it never comes to an end. When I filter for the images that are currently being synchronized, none are displayed. There is no synchronization showing in the smartphone app and in LrC, only in Lightroom (desktop).
How can I find out what the problem is and how can I fix the situation?
1 Correct answer
I've just got a call from Adobe support and they fixed the issue of the stuck sync process. Before the call there were 6 images syncing forever... Here's the solution:
1. Generate diagnostic report from Lightroom Classic Sync preferences tab
2. Unzip the diagnostic report to extract the contents
3. Double click on lrsync_log.html file to open it in a browser & Select "Lightroom Classic Diagnostic Logs"
4. Select "Binary Uploader"
5. If there are files in needsBinaryUpload section with binaryType as p
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Things are getting more complicated: I took the plunge today and did the upgrade to LrC 13.3 since the sync process was complete in my LrC 13.2. After upgrading the catalog, I let LrC run for a few hours. The upgrade of the sync information also went through without errors and everything looked good.
However, the synchronization in Lr Desktop was still running without coming to an end. LrC was running in the background while I was doing other things. When I then wanted to do something in LrC, I noticed that the synchronization was running although I hadn't done anything in LrC the whole time. Supposedly a single photo is being synchronized (uploaded) and unfortunately it has been for hours now.
When I call up the info on the web (as it says in the documentation for Sync in 13.3), the result is: NOTHING! No Error, no sync activity going on in Lr Web.
In Lr Desktop it is as it was before:
- the Sync process is running endlessly
- no images are visible when filtering for the currently synchronized ones
And to make it complete. My iPhone app does not synchronize either.
Now I really don't know how to fix it or even how to find out which single image is uploading to cloud in LrC for hours now and which image(s) are syncing in Lr Desktop.
Does anyone have any tips?
For me, this is far more than "just annoying" as I have completely lost my trust in the reliability of the Lr ecosystem.
By @Rangali
This new engine should improve reliability considerably, but I suspect it's tripping over issues caused by the old sync engine. Adobe will need to see the logs to be able to fix it for you, but hopefully once it's fixed, it should be smooth sailing.
After investigating/testing a bit longer, I would say that the sync process (at least on my system) is far from being simpler, more reliable and smoother as Adobe promises with the update. Here is a screenshot of LrC, LrD, LrW and LrM. All should show the same 4 images that I took with my mobile app and then edited on the different platforms. It is about the pictures (1) to (4), which I photographed in this series with the phone. Here is the screenshot:
OK, here's the story to each of the image:
(1) Has been synced to all 4 platforms see (5), (9), (13). After edit in LrD it was synced to LrW, but not to LrC and LrM.
(2)-(4) have been synced to LrD and LrW, but not to LrC. See (6)-(8) and (10)-(12)
(10) and (11) have been edited on LrD and have been synced to LrW (6)&(7) and to LrM (2)&(3)
(8) has been cropped to 1:1 in LrW and the crop has been synced to LrD (12) and LrM (1).
Does anyone else here see through what happens, when, where and how? In any case, prrsonally I find it very difficult.
The bottom line is this. None of the images are identical on all 4 systems as it sould be. To me the sync process feels more buggy than before the update. I'm sorry to have to say that. Please Adobe do your homework.
I am still investigating and here are some odd news. At the moment it is no longer just 1 single photo that is stuck, but 3. And as if by coincidence, the number of "All synchronized photos" in LrC (25,707 photos) and "All photos" in LrW and LrD (25,704) differs by exactly 3. BINGO!
So I have created a new album with all the photos. This was synced down to LrC and so I was able to find out which pictures are in "All synchronized photos" but not in this collection.
Turns out these are 3 (7 year old) RAW files. In the same folder there is 1 more RAW file and 6 virtual copies of the 3 problematic photos. These 7 images have been synchronized, only the 3 RAW originals have not.
Here is the screenshot from LrC with 10 all images:
Here is the screenshot from LrW with only 7 images:
So I thought that if I remove the 3 images from the sync the stuck sync process should stop and not try to sync these 3 images anymore.
Unfortunately, this was not successful. Although the synchronized content in LrC and LrW are now identical, the sync process is still stuck. Even if I remove all 10 images (and thus also the virtual copies) from the synchronization, nothing changes.
As before, 3 images are supposedly synchronized. So it is obviously not the 3 images that I identified as missing. I am really at a loss...
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