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tonian26
Participant
April 12, 2019
Answered

sync to cloud - storage upgrade not working

  • April 12, 2019
  • 5 replies
  • 9122 views

Every since I upgarded to 1Tb storage from 20gb the cloud doesn't allow be to go past 20gb when uploading to the cloud even though my account says I now have 1TB I have installed, uninstalled, clear cache nothing works. The Specialist on the chat can't help I called customer service they just tried to repeat whatever steps they have me on chat they don't work they escalated my problem and I still have yet to get a call from Adobe.

Please any suggestions please I tried to tell them it's a Adobe Tech issue not my mobile or desktop issue is something behind the scenes my account is not recognized and I have more space

    This topic has been closed for replies.
    Correct answer paulp503610

    Just wanted to add a correct workaround. I tried literally everything and then some listed in this post and beyond. What actually worked for me was the following: 

     

    1. In the My Photos area in the left pane, select the All Photos album.
    2. Switch to the Square Grid view, which displays photos as equal-sized thumbnails along with their flag status, sync status, and rating. 
    3. Click the filter icon next to the search bar
    4. From the filter bar options, choose Sync Status > Syncing. Lightroom now displays only those photos that it is trying to sync.
    5. Press Ctrl+A (Win) or Command+A (Mac) to select all the photos displaying in the grid and then do any of the following:
      • Apply a flag or a star rating to selected photos.

    The syncing issue should now be resolved. 

    I simply added a 5 star rating to all of the 1000+ photos I had syncing and BAM! it's now slowly syncing them all. Hope this helps! I've added the link below of where I found the workaround. 

    https://helpx.adobe.com/lightroom-cc/kb/known-issues.html#sync-error

     

    5 replies

    paulp503610
    paulp503610Correct answer
    Participant
    December 21, 2023

    Just wanted to add a correct workaround. I tried literally everything and then some listed in this post and beyond. What actually worked for me was the following: 

     

    1. In the My Photos area in the left pane, select the All Photos album.
    2. Switch to the Square Grid view, which displays photos as equal-sized thumbnails along with their flag status, sync status, and rating. 
    3. Click the filter icon next to the search bar
    4. From the filter bar options, choose Sync Status > Syncing. Lightroom now displays only those photos that it is trying to sync.
    5. Press Ctrl+A (Win) or Command+A (Mac) to select all the photos displaying in the grid and then do any of the following:
      • Apply a flag or a star rating to selected photos.

    The syncing issue should now be resolved. 

    I simply added a 5 star rating to all of the 1000+ photos I had syncing and BAM! it's now slowly syncing them all. Hope this helps! I've added the link below of where I found the workaround. 

    https://helpx.adobe.com/lightroom-cc/kb/known-issues.html#sync-error

     

    M
    Man333586365paz
    Participant
    November 3, 2023

    My cloud storage problem 

    M
    Mm5C74
    Participant
    November 9, 2021

    Photo not editing 

     

    D
    Dlogger
    Participant
    March 3, 2020

    Did anyone actually find a real solution to this problem without a lengthy call with Adobe support? 

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    March 5, 2020

    In a web browser, sign into your account at https://lightroom.adobe.com/

    In the left panel, do you see a group of photos identified as sync issues?  If you are able to resolve these (figure out which device needs to finish syncing the photos, or just delete the photos if they can be uploaded again), does this unblock sync for you?

      Gagarin2006
      Gagarin2006
      Participant
      May 25, 2020

      Thank you! Deleting sync issues solved the problem! Btw Ihad the same problem like the ones above. So thx you made my day!

      Theresa J
      Community Expert
      Theresa JCommunity Expert
      Community Expert
      April 12, 2019

      Here are some things to do before your call with Adobe.

      1. Make sure you are logged into your subscription with the Creative Cloud desktop app. Check your account settings. It will tell you how much space you have available and how much is used.
      2. Make sure you are logged into the same subsciption in your mobile app. Check your account status from the mobile app. Tap on the 3 dots icon in the upper right corner. Tap settings > Cloud Storage. I’ve shared a screen capture from my iPad.
      3. Check the status of Lightroom with a browser at lightroom.adobe.com. Make sure you are logged in. Whatever images are synced will show up here. Click the Lr icon in the upper left then go to account info. This information should match what you see with your desktop and mobile apps. I’ve shared a screen capture from my lightroom for the web here.

      T
      tonian26Author
      Participant
      April 12, 2019

      Thank you I did all off that  it shows the 1Tb storage upgrade  across all devices everything is showing correct I only have one account all across all devices

      I've been using that application for over a year and this syncing issue started after I upgraded to 1Tb about a month ago so have

      It's just not allowing any New photos to upload into cloud its seems it not allowing uploads that are  going pass 20gb the old storage amount even thought it clearly says 1tb Now

      Theresa J
      Community Expert
      Theresa JCommunity Expert
      Community Expert
      April 12, 2019

      It does sound like there is a problem with your account, and you will need someone from Adobe to fix that. You could try the chat help again and hope to get someone more helpful.

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