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M
megany75067736
Participating Frequently
July 20, 2023
Question

Syncing Issue - two pending images that cannot be located in the syncing filter

  • July 20, 2023
  • 1 reply
  • 879 views

URGENT PLEASE

Can someone assist with a syncing issue on my desktop Lightroom CC

I have 2 images that i cannot locate when filtering my syncing folder. Issue arised when downloading the new version of Lightroom CC on my mobile (which i work off ATM due to MacBook being out of date)

 

Due to these 'unseen' images - i cannot sync any of my new imports on Lightroom to my mobile Lightroom - all pending.

 

I have circled the images shown syncing and a second images in the syncing folder when filtered - there is a 2 images difference and i cannot locate the 2 images holding up all my work

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1 reply

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
July 20, 2023

Using your Adobe ID, log in to https://lightroom.adobe.com and see if you have any items in your Sync Issues

 

If so, follow the instructions on the thumbnails to resolve the issue.

 

 

Rikk Flohr: Adobe Photography Org
M
megany75067736Author
Participating Frequently
July 20, 2023

Hi Rikk

 

Thank you for your guidance - see attached 'Syncing Issues' screenshot - there are thousands and the all thumbnails say the same thing 

I have lightroom CC open and all syncing is still pending... 

 

M
megany75067736Author
Participating Frequently
July 21, 2023

Got it. Please leave the log in its location until an engineer can retrieve it and review. 

 

Thank you. 


Thank you Rikk.

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