P: Enterprise/Education Licenses without Storage are unable to use offline-only mode

[FeedbackCommunityMember]

lightroom cc 2019 add photo button greyed out. I cant import photo

[Rikk Flohr: Photography]

Greetings,

For all those on this thread, first: thank you for your patience. We've been, as of yet, unable to reproduce this behavior in-house. For those of you who still see a grayed-out Add Photos button we'd like to collect diagnostic logs from you.

In Preferences>Account hold down the [Opt/Alt] key and click the [Diagnostic Log] button. Send that log to me at: (email removed)

Thanks for your help.

[FeedbackCommunityMember]

Just sent you my diagnostics as I'm having the same issue, but with my corporate account.

[Rikk Flohr: Photography]

Greetings all,

I have a question for those of you who still experience this issue.  Can you drop a note and describe your license? Is it a normal Photography Program License? Educational? Corporate (Enterprise)?  We've discovered at least one instance of a Corporate license where the issue turned out to be the Corporate Admin controls.  Please reply in to this comment with your license type. 

Thanks!

[jasons83922866]

corporate

[lauram332973]

corporate

[Rikk Flohr: Photography]

Greetings again, 

We are still investigating this issue.  For those of you who are on Corporate/Enterprise licenses, if you log in to http://lightroom.adobe.com can you see images there? Can you import images in the web interface?

[lauram332973]

Hi Rikk, I can see the images I've imported and worked on when I click on that link. I can also import images to it and download images from it. 

[jasons83922866]

I am able to see the images that I import/upload
thanks

[Rikk Flohr: Photography]

Thanks for the info Jason and Laura, 
We'd like to get diagnostic logs from you. Go to Preferences>Account and hold down the {Alt/Opt] Key and click the [Diagnostic Log] button. 
Send the logs to:
(email removed)

Also go to Help>System Info... and grab a screenshot of what's there too!

[FeedbackCommunityMember]

I have the same problem on mine for a while.

[FeedbackCommunityMember]

I change my computer (Mac) language system from Chinese to English, then it works. 

[jasons83922866]

I tried several times - full and mini reports and it just sat for 20 minutes collecting data. it starts generating log then changes to collecting data, then just appears to be processing.

[Rikk Flohr: Photography]

Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Does the weird logging behavior continue after resetting the preferences?

[jasons83922866]

tried a couple time still not working.

[Rikk Flohr: Photography]

Jason,  you are still unable to create a log file after resetting preferences?

[jasons83922866]

yes till having the same results

[Rikk Flohr: Photography]

@Jason, are you mac or windows?

[jasons83922866]

windows 10

[Rikk Flohr: Photography]

Can you see this file: `<USERNAME>\AppData\Roaming\Adobe\Lightroom CC\lrcc_console.log` 

[jasons83922866]

yes - email this log?

[Rikk Flohr: Photography]

Yes, Please.

[jasons83922866]

great just sent

[FeedbackCommunityMember]

I love that Abobe removed 1.5 from the older versions that are available for install, so now I'm stuck and can't go backwards and immediately fix this problem.

Not like people with corporate licenses need the software to do their time sensitive work...

[FeedbackCommunityMember]

Worked for me, too 😐
From German to English (UK) on a Mac.
Thank you.

[LaserK]

I used 1.5 because I expierenced the issue metioned in this thread. Now I tried to update to see wheter the latest version can be used in our network. Unfortunately it does not work and I tried to roll back to 1.5, but it is no longer availbale.

So now i can not use Lightroom CC. What kind of policy/philosophy is this, where known problems are not fixed with an update and existing versions that do not have these bugs are removed from the installation list?