Can't connect to the server Lightroom

New Here ,
Sep 22, 2020 Sep 22, 2020

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Hello,
When I try to open lightroom I get this message "can't connect to server" - to this message I can only press 'ok' and then lightroom shuts down.

It's slightly frustrating, as I need to work on some images...

Has anyone else had this issue?

Has anyone found a way to fix this?

 

Best regards,
Martin

 

{Edited the thread title by the moderator}

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Adobe Employee ,
Sep 22, 2020 Sep 22, 2020

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Hi there,

 

We're sorry for the "Can't connect to the server" error. Which Lightroom version do you have installed? Could you please sign out and sign in from the Adobe Creative Cloud Desktop app and check if that helps.

 

Also, take a look at the following feedback link and try the offered suggestions: https://feedback.photoshop.com/conversations/lightroom-desktop-cloudbased/lightroom-desktop-no-netwo...

 

Let us know if that helps.

Thanks,

Mohit

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New Here ,
Sep 22, 2020 Sep 22, 2020

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Hi Mohit,
I tried to sign out and in again, without luck.

 

I have tested the four steps below - all seems to be fine

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

  1. Test your connection to Adobe activation servers.
  2. Reset your hosts file.
  3. Make sure that you can access secure sites.
  4. Check the GlobalSign Root CA certificate.

 

I also tried to download lightroom classic, it works - however, I'd like to get the cc version back on track 🙂

Any other suggestions?

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Community Beginner ,
Dec 10, 2020 Dec 10, 2020

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I am in the same boat. I have this same problem on my MacBook Pro running Mac OS Catalina version 10.15.7 and the latest version of Lightroom (4.1). I can connect to the Adobe cloud just fine in Photoshop and Creative Cloud. I launch Lightroom, get the splash screen and then immediate get the error "Can't connect to the server. Lightroom is having trouble connecting to the server. Please try again later." I can click OK, and the application closes. That's all I can do with it.

 

I have also gone through the suggested troubleshooting steps for connectivity issues to no avail. I was running Lightroom CC on my previous MacBook Pro but haven't been able to run it on my new one.

 

Has there been a resolution for this?

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New Here ,
Dec 11, 2020 Dec 11, 2020

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Hello, 

After escalating this issue beyond the 'normal' adobe supporter, and getting an advanced Adobe supporter we mangaged to solve the issue. Unfortunately it came back and I haven't been able to solve since. 

 

Br

Martin

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New Here ,
Feb 19, 2021 Feb 19, 2021

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I know this post is a bit old but how did the advanced support solve it and were you ever able to permanently solve it?

 

Thanks

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Community Beginner ,
Feb 28, 2021 Feb 28, 2021

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I'm also hoping for this info. My lightroom 4.1 won't connect to the cloud.

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