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kevins70743268
New Participant
January 18, 2018
Answered

"Unable to Create Directory..."

  • January 18, 2018
  • 3 replies
  • 8426 views

Hi,

I am very frustrated because when I try to import any photo into the New Lightroom CC (not classic), I receive dialogue that says, "Unable to create directory. You do not have permission to save the file _____ in the folder _____." Please help!!

I have tried going into finder to adjust the "permissions" for the different files and folders, including the "ScriptingAdditions" library folder, but NOTHING has worked. I am running on a deadline and really need to figure this out. Please Help!!!!!!!!!

Thanks.

      Correct answer flashyx

      go to Adobe lightroom > preferences > local storate > reset... youre welcome 🙂

      3 replies

      F
      flashyxCorrect answer
      New Participant
      August 19, 2020

      go to Adobe lightroom > preferences > local storate > reset... youre welcome 🙂

        A
        Andrew5DEE
        New Participant
        August 28, 2020

        Worked a treat. Thanks flashyx

        Akash Sharma
        Akash Sharma
        Brainiac
        April 23, 2019

        Hi kevins,

        Sorry that you're getting an error "Unable to create directory. You do not have permission to save the file" while saving a file in Lightroom desktop.

        You likely still have a permission issue at the drive or folder level. You will need to use the Mac OS to change the permissions for your User Account for that (and perhaps other) locations. If changing doesn't work you may need to repair your permissions. 

        This may be of help for Repair instructions: https://helpx.adobe.com/x-productkb/global/repair-disk-permissions-running-disk.html

        Thanks,

        Akash

        nathanaelm95169854
        nathanaelm95169854
        Participating Frequently
        June 3, 2020

        @akash, I'm having the same issue. Disk permissions don't fix this issue. I, as I'm sure other people here are completely unable to backup their images which is beyond concerning considering this is the service we're paying for. 

         

        Could this be an issue with using an external drive to store originals? Lightroom does not even specify which disk is having the issue or for which backup. On top of which, no error is received ulness you click the very tiny import progress bar while the import is aparently progressing. Additionally, when I attempt to import 200 images, my Lightroom is telling me in the progress bar that it's attempting to import 1100 images. Would love some insight ASAP into this here please Adobe.

         

        selondon
        selondon
        Community Expert
        January 18, 2018

        My thoughts are it’s to do with the folders that CC points to in preferences. That’s just a guess though.

        As this is just a user to user forum and it’s best to post here: Lightroom CC | Photoshop Family Customer Community as Adobe staff are more likely to pick technical issues up there.

        K
        kevins70743268Author
        New Participant
        January 21, 2018

        In Lightroom CC, I have the program set up to save to an external hard drive (due to very limited space on my Mac). Do you have any suggestions for what I should try to fix the problem?

        Thanks.

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