Mixamo Is Not “End of Life” — It’s Broken, and Fixable

Hi Adobe Team and fellow Mixamo users,

After extensive testing, observation, and discussion, I’ve reached a clear conclusion:

Mixamo is not experiencing “end of life” behavior.
It’s experiencing a backend authentication failure — and it’s completely fixable.

The Real Problem:

On June 16, 2025 — almost exactly 10 years and 2 weeks after Adobe acquired Mixamo — key functionality broke:

• Logins fail

• Uploads/downloads hang

• Account buttons go to a dead URL: https://accounts.adobe.com (with an “s”)

Meanwhile:

• The Mixamo frontend still works

• Animations and characters load and display in-browser

• Session states fail only when authentication is required

My Investigation:

I’m not part of Adobe. I’m just someone who believes if something’s broken, someone should figure it out. So I did.

• The “Accounts” link no longer exists — Adobe’s login system now uses https://account.adobe.com (no "s").

• The SSL certificates were quietly renewed for the frontend, but the backend likely had a token or cert expire — possibly tied to the original 2015 acquisition handshake.

• The platform is likely pointing to outdated OAuth or API endpoints that no longer exist.

This is not a fatal system issue. It’s a dead link, expired token, or disconnected identity service.
That’s a 5-minute fix for someone with backend access.

If Adobe Lost Access?

If Mixamo’s authentication layer was hardcoded into a legacy system — and the admin keys or credentials were lost — that would explain why nothing has been done.
It’s not “end of life” — it’s “we don’t know how to get in.”

 I’m confident in saying:

If I were given read-only access to Mixamo’s backend, logs, or auth bridge,
I could identify the specific failure point.
Possibly even fix it — without documentation — because the symptoms are clear.

This isn’t guesswork. It’s logic, proven by behavior, timing, and system response.

But if Adobe really is “retiring” Mixamo:

Then doing so silently — by letting it break without warning, backup, or replacement — is:

• Unprofessional

• Harmful to students, devs, and professionals

• And a slap in the face to the community that’s kept this tool alive for 10 years

If a service must end, users deserve:

• A warning

• A migration plan

• And the chance to preserve or export their work

Please:

Adobe, don’t gaslight us by calling this “end of life” if it’s really a technical failure.
Don’t abandon a tool silently that thousands still rely on — just because the internal wiring got lost or outdated.

If you can’t fix it, say so.
But if you can — and just haven’t — this community deserves better.

Thank you.