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19

P: Can't use the Eyedropper tool due to a program error

Community Beginner ,
Jan 08, 2024 Jan 08, 2024

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Hello,

 

When I try to use the Eydropper tool when coloring in a path in Photoshop, I get the error 'Could not use the Eyedropper tool due to a program error'. (translated from Dutch). I added a video of what happens as an attachment to this post.

 

It only shows this error when I thy te recolor a path (rectangle or such). The normal Eydropper tool works just fine.

 

Anyone having the same problem?

 

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correct answers 1 Correct answer

Adobe Employee , Apr 02, 2024 Apr 02, 2024

This issue has been fixed. If you are still seeing the same issue, please start a new thread with your details.

 

Thanks,

Cory - Photoshop Product Manager

Status Fixed

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24 Comments
New Here ,
Oct 15, 2023 Oct 15, 2023

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Bonjour, 

Je suis sur photoshop 2024, pour la colorisation de photos en noir et blanc avec Neural filter, tout va bien, les couleurs apparaissent, je peux faire des modifictions apres le Ok et je reviens sur photoshop, je mets un masque de fusion, jusque la tout va bien aussi je peux modifier, effacer etc... Ensuite je mets un nouveau calque de remplissage, je fais tout ce qui doit etre fait jusqu'a l'apparition du selecteur de couleur, la pipette apparait, je la positionne sur une couleur que je voudrais chosir, mais rien ne se passe.

Je fais la mème chose sur mon PC portable qui est sur photoshop 2023 et la ça fonctionne.

J'ai réessayé es dizaines de fois sans succès. 

J'ai besoin de votre aide merci.

 

 

[Subject edited — was Différence entre Photoshop 2023 et 2024]

 

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Community Expert ,
Jan 22, 2024 Jan 22, 2024

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@jlsmls74 

 

This was fixed in November 2023 in Adobe Photoshop Version: 25.2.0 20231101.m.2385 38bb2d3 arm64. Is it working for you now?

 

Apologies for the long delay in seeing your post.

 

Jane

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New Here ,
Jan 23, 2024 Jan 23, 2024

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No, there are no changes, however, I have just updated

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New Here ,
Jan 29, 2024 Jan 29, 2024

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Exact same problem here

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New Here ,
Jan 29, 2024 Jan 29, 2024

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Color picker is not responding when tryng to pick up new colors in Photoshop Beta v25.5. Thanks

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Community Beginner ,
Jan 29, 2024 Jan 29, 2024

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Same problem with the official Adobe 25.4 version, I don't understand why adobe didn't fix this before the official release? I using macbook pro 14ich chip m3 pro

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New Here ,
Jan 29, 2024 Jan 29, 2024

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Version 25.4.0 issue in when i yse colour picker getting message "could not use the eyedropper tool because of a program error"

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Community Beginner ,
Jan 30, 2024 Jan 30, 2024

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Photoshop (Beta) Versión 25.5.0 / Mac Os Monterrey Versión 12.7.1 (21G920)

 

Al querer cambiar el color de una capa de forma doy doble click en el icono de la ventana, abre el -Selector de color- trato de tomar una muestra con el -Cuentagotas-, logra tomar la muestra pero inmediatamente sale un aviso: 

No se ha podido usar la herramienta Cuentagotas porque ha habido un error de programa.

El aviso tiene un botón con -Cómo Solucionarlo- pero no aborda el problema.

También sucede lo mismo usando en -la barra de Herramientas- -Configurar color frontal- y tomar muestra con el -Cuentagotas-.

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New Here ,
Jan 31, 2024 Jan 31, 2024

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Screenshot 2024-01-31 at 11.23.10 AM.png

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New Here ,
Feb 07, 2024 Feb 07, 2024

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tengo el mismo problema

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Adobe Employee ,
Feb 07, 2024 Feb 07, 2024

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Hi all,

 

Try resetting Prefs for the Beta:
/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
Launch BETA Photoshop While Pressing The Keyboard Shortcut
With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

 

Thanks,

Cory - Photoshop Product Manager

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Adobe Employee ,
Feb 07, 2024 Feb 07, 2024

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Hi everyone, this issue has been resolved and should be released in an upcoming build.

 

Thanks,

Cory - Photoshop Product Manager

Status Investigating

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Adobe Employee ,
Feb 08, 2024 Feb 08, 2024

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Hi all, please try the lastes beta build and confirm that this solved this issue for you: Adobe Photoshop Version: 25.5.0 20240203.m.2489 2d36d5a arm64

 

Thanks,

Cory - Photoshop Product Manager

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New Here ,
Feb 08, 2024 Feb 08, 2024

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He borrado las preferenciar pero sigo teniendo el mismo problema.

 

Mi versión de Photoshop es 2024 (25.4.0) en Macos Sonoma 14.3

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New Here ,
Feb 09, 2024 Feb 09, 2024

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Me sigue pasando lo mismo, borre las preferencia, y tengo la version 25.4 para windows y problema aparecio en esta ultima version que lanzaron

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New Here ,
Feb 09, 2024 Feb 09, 2024

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Tengo este mismo terrible problema. No me deja avanzar!!!

 

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Community Beginner ,
Feb 09, 2024 Feb 09, 2024

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Hola, con la última actualización se corrigió el problema. La actualización llegó hace tres días.

 

Captura de Pantalla 2024-02-09 a la(s) 13.26.22.png

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Community Beginner ,
Feb 10, 2024 Feb 10, 2024

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When I try to capture color with a vector object using the Eyedropper I get a program error!

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New Here ,
Feb 10, 2024 Feb 10, 2024

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I cannot select color from an image in a rectangle with the eyedropper tool, the program gives an error, I tried it on many documents and I get the same error, so I think it is an error caused by Photoshop or is there a solution?

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New Here ,
Feb 12, 2024 Feb 12, 2024

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Yo seguía teniendo el mismo problema pero regresé a una versión anterior y se corrigió.

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New Here ,
Feb 14, 2024 Feb 14, 2024

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Yesterday I encountered the same issue. I have Photoshop version 25.4. Is there any way to fix it? Thanks!

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New Here ,
Feb 15, 2024 Feb 15, 2024

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Same problem, with Version 25.4 😞

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Adobe Employee ,
Feb 27, 2024 Feb 27, 2024

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Hey everyone, can you  confirm that this was fixed for you with the release of Adobe Photoshop Version: 25.6.0 20240222.m.2515 7d8319b arm64

 

Thanks,

Cory - Photoshop Product Manager

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Adobe Employee ,
Apr 02, 2024 Apr 02, 2024

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LATEST

This issue has been fixed. If you are still seeing the same issue, please start a new thread with your details.

 

Thanks,

Cory - Photoshop Product Manager

Status Fixed

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