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52

P: Generative fill could not be used due to connection

Community Beginner ,
May 27, 2023 May 27, 2023

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I can't use Generative fill and received notification: generative fill could not be due used to a connection issue. Anyone has problem and how can fix it?

 

 

[Your tags were automatically removed, because they are not in this forum. "Desktop-Windows" applied by moderator"

 

 

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Desktop-macOS , Desktop-Windows

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correct answers 2 Correct answers

New Here , Jul 30, 2023 Jul 30, 2023

Launch Windows Defender from the Control Panel. Click Allow an app or feature through Windows Defender Firewall. Add Photoshop.exe and Creative Cloud.exe Click back at the top left. Click Advanced settings.

Click on Inbound Rules. Make sure that you allow on both Private and Public for Adobe Photoshop 2024 and Creative Cloud. 

 

Click on Outbound rules. Look for "Adobe Unlicensed Pop-up". Click on it and then click Disable Rule. 

Then relaunch Photoshop and try the Generative Fill again. 

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Adobe Employee , May 29, 2023 May 29, 2023

Hi @Kundan0D45 the solution for this is to simply close Ps and reopen.  This will reset the tie Ps has to the server.

 

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replies 197 Replies 197
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New Here ,
Jun 08, 2023 Jun 08, 2023

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Thanks for your help! I solved it!

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New Here ,
Jun 08, 2023 Jun 08, 2023

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Desktop-Screenshot-2023.06.08---12.40.13.jpg

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Community Beginner ,
Jun 08, 2023 Jun 08, 2023

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Photoshop beta always saying Experiencing high demand while using generative tools..please help

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Community Expert ,
Jun 08, 2023 Jun 08, 2023

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Hi @Firoz30379986nys0 that do you mean by "High demand"? RAM/GPU?

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Community Expert ,
Jun 08, 2023 Jun 08, 2023

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@3MR 2023 I adjusted your post title to help guide support. Are you on a stable network connection?

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Community Expert ,
Jun 08, 2023 Jun 08, 2023

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Also in on Windows - do you have Windows Defender active? If you disable does the connection resolve?

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Community Beginner ,
Jun 08, 2023 Jun 08, 2023

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Ram/gpu working absolutely fine and normal... i think it has something to do with server idk tho

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Community Beginner ,
Jun 08, 2023 Jun 08, 2023

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Firoz30379986nys0_0-1686250723393.png

 

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Community Expert ,
Jun 08, 2023 Jun 08, 2023

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Hi @Firoz30379986nys0 that has to do with the load on the Adobe server, not your local machine. With so many users using, I would expect some downtime during peak hours for a large scale public beta like this.

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New Here ,
Jun 08, 2023 Jun 08, 2023

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It tells me that there are problems with the Internet, but I have a good connection

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Adobe Employee ,
Jun 08, 2023 Jun 08, 2023

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@Alexsander30383794b9qn curious if you restart your computer, does the same error happen?

 

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New Here ,
Jun 08, 2023 Jun 08, 2023

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it's not fix if just restart PC

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New Here ,
Jun 08, 2023 Jun 08, 2023

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I'm having the same issue. I'm using windows 11. All you have to do is turn off the windows defender firewall and it works.

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Community Beginner ,
Jun 08, 2023 Jun 08, 2023

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still experiencing high demand in off peak hour.. and mostly it does work in my office pc but not in my home computer or laptop... idk what is this

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Community Expert ,
Jun 09, 2023 Jun 09, 2023

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Hi @Firoz30379986nys0 do you have a high speed stable connection at home?

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New Here ,
Jun 09, 2023 Jun 09, 2023

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BUENOS DIAS, HE INSTALDO LA BERSION BETA DE PHOTOSHOP,Y CUANDO USO EL RELLENO GENERATIVO SALE UNA INDICACION QUE HAY PROBLEMAS DE  CONEXION, PERO EN REALIDAD MI CONEXION ESTA BIEN, LO PUDE USAR 02 DIAS Y AHORA YA NO.

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Community Expert ,
Jun 09, 2023 Jun 09, 2023

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@victor303999121or7 try turning off Windows Defender

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New Here ,
Jun 09, 2023 Jun 09, 2023

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Photoshop beta does not respond due to a connection problem. Problem alerts even don't explaining or give links to undestend what type of connection is needed or when this problem will be fixed and how. If it's cause internet connection, I'm connected!

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New Here ,
Jun 10, 2023 Jun 10, 2023

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experiencing the same error. Photoshop beta works fine on my desktop computer at work, but not at home on my macbook. tried both during peak and off peak times - same issue

This thread is the only one I can find with this problem

Really need a solution please Adobe! 🙂

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New Here ,
Jun 10, 2023 Jun 10, 2023

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It is definitely internet connectivity issue. Had the same problem and then switched to internet on my mobile and started working again...

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New Here ,
Jun 12, 2023 Jun 12, 2023

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Generative Fill could not be used due

to connection issues.

 

i am using latest version of photoshop beta & my internet is stable still im facing such issue.

 

ps- i am using photoshop beta in Macbook 

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New Here ,
Jun 12, 2023 Jun 12, 2023

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Same issues for me. 

I do have stable connection and have turn off all microsoft defender firewall.

also restarted my laptop and still the same.

any resolution on this?

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New Here ,
Jun 12, 2023 Jun 12, 2023

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also have the same probleme, working fine in the morning and then "peek" times having the same error message non stop

i would love Abobe to resolve this issue

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Community Expert ,
Jun 12, 2023 Jun 12, 2023

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Hi @Jo-Mari22226955fnh4 see above - do you have a high-speed, stable internet connection?

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New Here ,
Jun 12, 2023 Jun 12, 2023

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i was able to fix my issue by uninstall and re-installing the application

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