P: Photoshop beta 25 critical error

[AKaPhoto]

1. Photoshop (beta) 25.0

2. Windows 11 x64

3. After update to 25.0 version a message appears about a critical error when starting the application and it closes

[HanifTabba]

Thank you for replay .before update photoshop beta my photoshop beta work nice

Sent from Mail<> for Windows

[HanifTabba]

[AxelMatt]

@HanifTabba Please give us more informations. Only with a screenshot we can't say anthing.

When was the dialog was shown?

What happened if you click on "Click here"?

Please be more detailed.

[DigitalCreationsDE]

I have an error log of the current PS version here.

2023:09:07 19:57:29 : Version : : Adobe Photoshop 25.1.0 20230905.m.2316 979c86d
2023:09:07 19:57:29 : : 4858 : REQUIRE failed
2023:09:07 19:57:29 : Stack : : 0 address: 0x00007FF74382E0A1 base: 0x00007FF73EEB0000 module name: 'Photoshop.exe'
1 address: 0x00007FF741EECE7F base: 0x00007FF73EEB0000 module name: 'Photoshop.exe'
2 address: 0x00007FF741EEC741 base: 0x00007FF73EEB0000 module name: 'Photoshop.exe'
3 address: 0x00007FF741EEC7F2 base: 0x00007FF73EEB0000 module name: 'Photoshop.exe'
4 address: 0x00007FF73F4E35AC base: 0x00007FF73EEB0000 module name: 'Photoshop.exe'
5 address: 0x00007FF73FA103E0 base: 0x00007FF73EEB0000 module name: 'Photoshop.exe'
6 address: 0x00007FF73FA10BE6 base: 0x00007FF73EEB0000 module name: 'Photoshop.exe'
7 address: 0x00007FF73FA0CAEB base: 0x00007FF73EEB0000 module name: 'Photoshop.exe'
8 address: 0x00007FF73FF2B898 base: 0x00007FF73EEB0000 module name: 'Photoshop.exe'
9 address: 0x00007FFEDF2647A4 base: 0x00007FFEDF260000 module name: 'WinRTSupport.dll'
10 address: 0x00007FFEDF264EC7 base: 0x00007FFEDF260000 module name: 'WinRTSupport.dll'
11 address: 0x00007FFF22A79F63 base: 0x00007FFF22A40000 module name: 'Windows.Graphics.dll'
12 address: 0x00007FFF22A79CD1 base: 0x00007FFF22A40000 module name: 'Windows.Graphics.dll'
13 address: 0x00007FFF22A79D69 base: 0x00007FFF22A40000 module name: 'Windows.Graphics.dll'
14 address: 0x00007FFF22A7BE96 base: 0x00007FFF22A40000 module name: 'Windows.Graphics.dll'
15 address: 0x00007FFF22A5BB42 base: 0x00007FFF22A40000 module name: 'Windows.Graphics.dll'
16 address: 0x00007FFF2638EF20 base: 0x00007FFF26380000 module name: 'CoreMessaging.dll'
17 address: 0x00007FFF263B6244 base: 0x00007FFF26380000 module name: 'CoreMessaging.dll'
18 address: 0x00007FFF263B5CBE base: 0x00007FFF26380000 module name: 'CoreMessaging.dll'
19 address: 0x00007FFF263C360F base: 0x00007FFF26380000 module name: 'CoreMessaging.dll'
20 address: 0x00007FFF263C1A63 base: 0x00007FFF26380000 module name: 'CoreMessaging.dll'
21 address: 0x00007FFF263C23EF base: 0x00007FFF26380000 module name: 'CoreMessaging.dll'
22 address: 0x00007FFF263C0033 base: 0x00007FFF26380000 module name: 'CoreMessaging.dll'
23 address: 0x00007FFF263BFBF6 base: 0x00007FFF26380000 module name: 'CoreMessaging.dll'
24 address: 0x00007FFF263BD0AC base: 0x00007FFF26380000 module name: 'CoreMessaging.dll'
25 address: 0x00007FFF2A7C8241 base: 0x00007FFF2A7B0000 module name: 'USER32.dll'
26 address: 0x00007FFF2A7C7EFC base: 0x00007FFF2A7B0000 module name: 'USER32.dll'
27 address: 0x00007FFF2A7D302D base: 0x00007FFF2A7B0000 module name: 'USER32.dll'
28 address: 0x00007FFF2CAF2D94 base: 0x00007FFF2CA50000 module name: 'ntdll.dll'
29 address: 0x00007FFF2A6E14D4 base: 0x00007FFF2A6E0000 module name: 'win32u.dll'
30 address: 0x00007FFF2A7D1B4F base: 0x00007FFF2A7B0000 module name: 'USER32.dll'
31 address: 0x00007FFF2A7B166E base: 0x00007FFF2A7B0000 module name: 'USER32.dll'
32 address: 0x00007FFF2A7B152B base: 0x00007FFF2A7B0000 module name: 'USER32.dll'
33 address: 0x00007FFF2A82A666 base: 0x00007FFF2A7B0000 module name: 'USER32.dll'
34 address: 0x00007FFF2A828FC9 base: 0x00007FFF2A7B0000 module name: 'USER32.dll'
35 address: 0x00007FFF2A829DA8 base: 0x00007FFF2A7B0000 module name: 'USER32.dll'
36 address: 0x00007FFF2A829E2E base: 0x00007FFF2A7B0000 module name: 'USER32.dll'
37 address: 0x00007FF7433BF53B base: 0x00007FF73EEB0000 module name: 'Photoshop.exe'
38 address: 0x00007FF7433BAA62 base: 0x00007FF73EEB0000 module name: 'Photoshop.exe'
39 address: 0x00007FF7433BFB1B base: 0x00007FF73EEB0000 module name: 'Photoshop.exe'

[HanifTabba]

When I click open it one link open I do every thing but still not working. When I close diloge box photoshop beta close


Sent from Mail<> for Windows

[Mark.Dahm]

@HanifTabba ,

What version of Ps Beta are you using? You can find version info in Creative Cloud.

Will Photoshop open if you do NOT try to open or double click a file?

If you delete your preferences, can you get Photoshop to open? As you start Photoshop, press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS). You will be prompted to delete the current settings.

[daniel32195769lv03]

una solución para este problema  Versión de Adobe Photoshop: 25.1.0 20230905.m.2316 979c86d x64

[DigitalCreationsDE]

After the last update I was able to start the Photoshop once without any problems, on the second attempt to start the beta "Error" the problem still exists. When I first started it, I was able to observe very well how all modules were carefully initialized and loaded...

[Gerrys]

I too cannot now access latest version of Photoshop Beta on my iMac. It has failed to open after uninstalling and reinstalling twice. Cannot tell you why as error log disappears if you want screenshots I can do but please advise.

[AxelMatt]

@Gerrys Why you don't use the publc released version of Photoshop 2024 (25.0)? There are all function of the latest Beta included.

[Gerrys]

I am.....

[Myat32184685k9t2]

I m......

[OII]

Hi

installed Photoshop 25.0 and it won't start like for many other users. I then uninstalled it an reinstalled 24.7.1 and now that won't start either. I can't get any version to open.

Please tell us what to do.

[CShubert]

This issue was fixed in the 25.0 release. Please install the lateset Ps: Adobe Photoshop Version: 25.0.0 20230906.r.37 b14e317 x64

[CShubert]

@OII if you are having this issue please use the latest Ps release version. If you have the issue there please start a new thread on the Ps forum and the team will look into it.

[DigitalCreationsDE]

My problems were fixed with the release of the official version 25, so the beta works again. Many thanks to the Adobe team!

[OII]

No. 25.0 was the version I installed on friday 15 september. It didn't work.

[AxelMatt]

@OII  Please be more specific. Which version of Photoshop do you use? Beta or the release version?

If it's the release version please post you problem in the appropriate Photoshop forum. You are here in the Beta forum.

Please post also more and detailed informations about your system, either here or in the new post.

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. Please make also sure that you have installed the Studio version and not the Game Ready version of your NVidia driver. Maybe you can post your Photoshop system info. In Photoshop goto Help > System Info and hit the copy button. Then paste the entire informations into your next posting.

[CShubert]

@OII we see you have two teams accounts, make sure you have the ability to update and that your IT Admin is not blocking it.
https://helpx.adobe.com/in/enterprise/using/enable-disable-services.html

[OII]

OK

[OII]

I am the IT admin at this company. I'll start a new thread.

[Si3rra Photography]

I'm having the same issue. I can't get v 25.0 to work. The remove tool isn't working properly either...not sure what to do.

[OII]

Hi

I removed 25.0 and installed the version before and after a week or two I installed 25.0 again and it worked.

[Chanawat]

Thank you, It work now.

[defaultvjprckuvp7jp]

25.2 vesrion came out a few days ago -- installed after getting this error.

The update seems to have fixed it -- did not need to reset settings as previously

Too early to tell since this issue takes a few days go kick in after doing a full Photoshop %appdata% rename.