Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
5

P: Photoshop Beta 26.8 Crashes on Startup

Community Beginner ,
May 10, 2025 May 10, 2025

Photoshop Beta version 26.8 fails to launch on my system and crashes immediately during startup. Reverting to version 26.6 resolves the issue — no crash occurs.

 

The issue appears related to memory access and ntdll.dll heap corruption. This did not occur in previous beta versions.

  • OS: Windows  11

  • RAM: 64 GB

  • CPU: AMD Ryzen 7 3700X 8-Core Processor, 3593 Mhz, 8 Core(s), 16 Logical Processor(s)

  • GPU: NVIDIA RTX 2060

  • Photoshop Beta version: 26.8.0

  • Previous working version: 26.6.0

  •  
  • Crash Details:

 

  • Exception Code: 0xc0000374 (heap corruption)

  • Faulting Module: ntdll.dll

  • Fault Offset: 0x000000000011e0e5

  •  
  • Related error in logs:

     
    GetPhysically Installed SystemMemory(&TotalMemoryInKilobytes) at D:\js\ci\gitws-0\src\dist\git\adobe\thirdparty\LibXPUInfo\LibXPUInfo.cpp:1935
     

    Request:

    Please investigate possible regression in memory/system hardware access in 26.8 (possibly related to LibXPUInfo), and advise if a patch or fix is planned.

 

Bug Fixed
TOPICS
Desktop-Windows
6.4K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , May 29, 2025 May 29, 2025

This issue has been fixed. Please make sure to update to the latest beta build:

 

Adobe Photoshop Version: 26.9.0 20250611.m.3107 305eb96 arm64

 

Thanks,

Cory - Photoshop Product Manager

Status Fixed
Translate
54 Comments
Community Beginner ,
Jun 13, 2025 Jun 13, 2025

Hoje chegouuma atualização do 26.9 , a primeira não funcionava , essa ultima funcionou 100%, atualizei hoje 

Translate
Report
Community Beginner ,
Jun 13, 2025 Jun 13, 2025

To: Estudio Niquel Color,

Thank you, I will  wait for the new update and see how it goes.

Translate
Report
Community Beginner ,
Jun 13, 2025 Jun 13, 2025

Muito bom, as novas ações são muito boas 

Translate
Report
Community Beginner ,
Jun 13, 2025 Jun 13, 2025
LATEST

I just uninstalled the Beta version, restarted the computer, re-installed Photoshop Beta and now works.
Thank you guys!

Translate
Report