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P: Photoshop Beta Startup Error (0xc0000142)

Community Beginner ,
Apr 29, 2024 Apr 29, 2024

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Unbenannt.jpg.

 

The program starts with an error message and then shuts down.

Bug Fixed Locked
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Desktop-Windows

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correct answers 1 Correct answer

Adobe Employee , May 22, 2024 May 22, 2024

Thank you all for letting us know that the recent update fixed this for you. IF you still have the error 142 AND have the latest Ps beta installed, 25.10, please start a new thread so the team can investigate what might be happening for your system.

 

Thanks,

Cory - Photoshop Product Manager

Status Fixed

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341 Comments
Community Expert ,
May 13, 2024 May 13, 2024

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The lastest beta release 25.9 addresses the start issue/crash with the specific error code you listed.

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Community Expert ,
May 13, 2024 May 13, 2024

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@AlexDSBR wrote: "I think we've been abandoned by Adobe"

 

 

Have you given Cory the information he asked for in the pinned reply at the top?

 

Jane

 

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New Here ,
May 13, 2024 May 13, 2024

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25.9 and 25.10 both give me the error. If I un-install 25.10 and go back to 25.8 it works totally fine. 

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New Here ,
May 13, 2024 May 13, 2024

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I just updated to version 25.10 and still have the error. I had to return to 25.8 and it worked fine.

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New Here ,
May 13, 2024 May 13, 2024

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up, me to

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Explorer ,
May 14, 2024 May 14, 2024

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fatto ma il problema non si risolve

 

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New Here ,
May 14, 2024 May 14, 2024

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Beta 25.10 still generates error 0x0000142. I have probably done all possible actions on the user side in Windows 11. Nothing helps. If the same happens with the final version, there is no point in continuing the subscription.

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New Here ,
May 14, 2024 May 14, 2024

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Up untill an update or so ago I never had an issue with either my Pc or Laptop running the Beta on Windows 10. Now however, the main Photoshop opens but neither Pc or Laptop will open this updated version of Photoshop Beta.  Photoshop.exe - Application error, undable to start correctly (xc0000142). I have tried uninstalling countless times, scoured youtube for fixes but nothing. Anyone?

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Explorer ,
May 14, 2024 May 14, 2024

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Nach dem update von Photoshop Beta Version zu 25.9 öffnet sich das Programm nicht mehr, ohne dass ich eine Fehlermeldung bekomme - auch nach dem neuesten update auf 25.10 kann ich die Beta Version nicht mehr benutzen. 

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Explorer ,
May 14, 2024 May 14, 2024

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nach dem update auf die Beta Version 25.9 und auch auf die Version 25.10 öffnet sich PS Beta nicht mehr, ohne dass ich eine Fehlermeldung erhalte - die Beta Version ist einfach nicht mehr zu benutzen

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Community Expert ,
May 14, 2024 May 14, 2024

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@James25770030jgqm 

 

I've moved your post from CC Desktop to the Photoshop Beta forum. I've also edited your subject to include "Error (xc0000142)".

 

This is a known bug in Photoshop Beta. Adobe staff is asking for system information in this thread:

https://community.adobe.com/t5/photoshop-beta-bugs/p-problem-after-the-last-update-beta-25-9-error-0...

 

Jane

 

 

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Explorer ,
May 14, 2024 May 14, 2024

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O mais estranho é que temos a informação que o aplicativo funciona no sistema e quando instala não. Adobe, você precisa exclarecer de forma convincente o que está acontecendo. Incompatibilidade não está sendo aceita 

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Explorer ,
May 14, 2024 May 14, 2024

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E querem saber mais, eu acho que esse forum aqui não vai dar em nada. Pois se para outros com maquinas mais atulizadas está ok, eles não vão se importar com quem já não tem uma maquina tão atualizada. 

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Community Beginner ,
May 14, 2024 May 14, 2024

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Recién actualizado, copio línea de error del sistema:

Recently updated, I copied the system error line:

 

14/5/2024 13:42 Application Error Nombre de la aplicación con errores: Photoshop.exe, versión: 25.10.0.2617, marca de tiempo: 0x66411805
Nombre del módulo con errores: dvacore.dll, versión: 24.2.0.1,

 

Thank you so much

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Explorer ,
May 14, 2024 May 14, 2024

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Hello... my version I just installed doesn't work: 25.10.0.2617

Thanks

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Explorer ,
May 14, 2024 May 14, 2024

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Bom amigos,  30 dias depois e o problema continua.

Irônicamente o programa não abre e o funcionário da Adobe @CShubert 

pede para nós ABRIRMOS O PROGRAMA  e copiarmos a primeira linha.

Que irônia, e o  BUG  é justamente o  PROGRAMA NÃO ABRIR.

 

Conclusão? Lançaram uma atualização 25.10   o BUG CONTINUA 

Podemos voltar para versão 29.9 xxxx ? Sim...  Ops o bug continua também

Só temos a opção da versão 29.8 que ainda funciona, obsoleta utilizando o fire fly 2.0

 

Lembrem a  primeira versão 29.0 funcionou para nós com o firefly 3.0  a atualização em seguida que fez das  o problema

 

 

E vejam, hoje dia 14/05   OFICIALMENTE  o aplicativo ainda diz que eu pc roda tranquilamente 

Screenshot_253.jpg

 

 

Viram? funciona,  25.10  era para Abrir

E quando tento

Screenshot_224.jpg

 

Não abre...

E a respota da adobe? Abra o programa e enviem a linha, que irônico

 

Porém  é a última versão,  todos sabem que é  última apenas não querem resolver.

 

Então minha conclusão, esqueçam,  teremos que atualizar nossas máquinas se quisermos continuar usando, mesmo sem NOTIFICAÇÃO oficial.

 

Ah mas é beta... O BETA VAI PARA VERSÃO OFICIAL, photoshop 2025!

E também não vai funcionar  

 

É isso que eles nos fizeram entender, mesmo oficialmente no CREATIVE CLOUD dizendo que nossa máquina é compativel

 

É beta, mas nós pagamos para usar o beta, apenas usuários pagantes podem testar.

E a falta de retorno e respeito para o nosso programa,  eu nunca, nunca vi antes na adobe

e.. USO DESDE 1999!! SIMMMMMMMMMMMM EU USO PHOTOSHOP DESDE 1999!

Sou designer a 25 anos 🙂 e 100% ADOBE

Mas e isso... vou  atualizar tudo. Nós vemos em breve

.Eles venceram

 

 

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Explorer ,
May 14, 2024 May 14, 2024

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Alex...você falou tudo!!

Parece que não querem resolver o problema! E também fica parecendo que somos principiantes na utilização do PS. As respostas são tão óbvias que muitas vezes nem deveriam ser direcionadas a nós, 'velhos' consumidores dos produtos ADOBE.

Abraços

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Explorer ,
May 14, 2024 May 14, 2024

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Acabei de ver com o suporte e a resposta é esperar que uma hora isso resolver rrsrs

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New Here ,
May 14, 2024 May 14, 2024

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Здраствуйте, после последних обновлений фотошоп  бета не открывается, помог откат на прошлую версию. Нужны ли стали AVX инструкции для процессора в обновлении? Не пойму в чем дело.

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Community Expert ,
May 14, 2024 May 14, 2024

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Moved from the Photoshop Elements forum to the Photoshop Beta forum.

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New Here ,
May 14, 2024 May 14, 2024

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25.10 Beta won't work, like 25.9...

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New Here ,
May 14, 2024 May 14, 2024

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How hard can it be to fix that DLL??

 

Faulting application name: Photoshop.exe, version: 25.10.0.2617, time stamp: 0x66411805
Faulting module name: dvacore.dll, version: 24.2.0.1, time stamp: 0x65df5ea2
Exception code: 0xc000001d
Fault offset: 0x0000000000075a63
Faulting process ID: 0x5a8
Faulting application start time: 0x01daa6318cca01fc
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop (Beta)\dvacore.dll
Report ID: 0abd57a1-16a3-4d55-8d2b-81d66a03fb89
Faulting package full name:
Faulting package-relative application ID:

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Adobe Employee ,
May 14, 2024 May 14, 2024

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After analysis we've come to understdand that this is an issue with machines with CPUs that do not have the AVX2 instruction set, and we're working on a fix.  Thank you for your reports!

-Noel

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New Here ,
May 14, 2024 May 14, 2024

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me pasa lo mismo, alguien tiene alguna solución? gracias

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Adobe Employee ,
May 14, 2024 May 14, 2024

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Hi @Dragan Ilich can you share more about what is happening, what doesn't work, what issue do you have with Ps beta?

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thanks,

Cory - Photoshop Product Manager

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