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geekformante
geekformante
Participant
December 22, 2023
Answered

Eye dropper error: Could not use the eye dropper tool because of a program error

  • December 22, 2023
  • 102 replies
  • 35758 views

Hi.

 

Does anyone know how to fix this error? I can't pick colors from with the eye dropper. I have the most recent versión of Photoshop Beta: 25.4.0

 

I tried reseting preferences, erase them, hidding layers, etc.

 

Here is a capture of the problem:

 

 

 

    102 replies

    Show previous replies
    B
    Barrasford-and-Bird-
    Inspiring
    January 25, 2024

    I have been getting this error for the last month in both normal Photoshop and Beta

      W
      W_Consiglio
      Participant
      January 24, 2024

      I'm running into the same issue. Hopefully this is fixed in the next update. 

        K
        Kabelo31926333aibf
        Participant
        January 19, 2024

        The Eyedropper too is not working for some reason, It says there's a problem with it whenever I try to use it.

          B
          bradh57104411
          Participant
          January 18, 2024

          I keep getting this error every time I try to use the Eye Dropper tool.

           

          "Could not use the eye dropper tool because of a program error."

            C
            chrisdaniela_12
            Participant
            January 17, 2024

            I updated Beta yesterday, same issue, cannot use eyedropper tool.

              D
              Daniel348081021f9a
              Participant
              January 15, 2024

              Same here

                G
                Garrett31883779ryfn
                Participant
                January 10, 2024

                Also encountering the same issue. Just updated to the very latest today and still having the same issue.

                MAC OSX Ventura 13.5

                Photoshop Beta 25.4

                  S
                  seand3956451
                  Participant
                  January 3, 2024

                  I am running into this same issue! Installed an earlier beta as a temporary fix.

                  MacOS 14.2

                  PS(Beta) 25.4

                    EthosWhippet
                    EthosWhippet
                    Known Participant
                    January 3, 2024

                    I can't get the eye dropper tool to work from the properties panel. It throws the error "Could not use the eye dropper tool because of a program error". Super annoying. It will work sometimes from the tools menu, sometimes not. 

                      S
                      seand3956451
                      Participant
                      January 3, 2024

                      I am running into this same issue! Installed an earlier beta as a temporary fix.

                      MacOS 14.2

                      PS(Beta) 25.4

                        D
                        demi_fwy
                        Participant
                        January 3, 2024

                        I just updated Photoshop Beta to v25.4.

                        and I encouter a problem of Unable to use Eyedropper in shape tool occasionally.

                          Bakhtiar Uddin
                          Bakhtiar Uddin
                          Participating Frequently
                          March 13, 2024

                          The solution seems to be updating to the latest version, v25.5.1. Updating to this version resolves the eyedropper tool issue for most users.

                            P
                            Phobadroid
                            Participating Frequently
                            March 13, 2024

                            This has also been working for me since updating a couple days ago. Hope it works for everyone else. Thanks Adobe for fixing this.

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