Eye dropper error: Could not use the eye dropper tool because of a program error

[geekformante]

Hi.

Does anyone know how to fix this error? I can't pick colors from with the eye dropper. I have the most recent versión of Photoshop Beta: 25.4.0

I tried reseting preferences, erase them, hidding layers, etc.

Here is a capture of the problem:

[kevin stohlmeyer]

@geekformante Check to see if Photoshop has Screen Recording Access in Mac System Settings/Privacy and Security

[vintezisCS]

no, it doesn't work, with all the permission PS eyedropper get the color (i see on screen) but the error message immediately pops up, and the color switch back to the original

[Amartoni]

It works after 25.5 update. 

[geekformante]

I did that too, Kevin. 😞

[seand3956451]

I am running into this same issue! Installed an earlier beta as a temporary fix.

MacOS 14.2

PS(Beta) 25.4

[KLeJeune]

I can't get the eye dropper tool to work from the properties panel. It throws the error "Could not use the eye dropper tool because of a program error". Super annoying. It will work sometimes from the tools menu, sometimes not. 

[seand3956451]

I am running into this same issue! Installed an earlier beta as a temporary fix.

MacOS 14.2

PS(Beta) 25.4

[demi_fwy]

I just updated Photoshop Beta to v25.4.

and I encouter a problem of Unable to use Eyedropper in shape tool occasionally.

[Bakhtiar Uddin]

The solution seems to be updating to the latest version, v25.5.1. Updating to this version resolves the eyedropper tool issue for most users.

[Phobadroid]

This has also been working for me since updating a couple days ago. Hope it works for everyone else. Thanks Adobe for fixing this.

[Garrett31883779ryfn]

Also encountering the same issue. Just updated to the very latest today and still having the same issue.

MAC OSX Ventura 13.5

Photoshop Beta 25.4

[Daniel348081021f9a]

Same here

[chrisdaniela_12]

I updated Beta yesterday, same issue, cannot use eyedropper tool.

[Kabelo31926333aibf]

The Eyedropper too is not working for some reason, It says there's a problem with it whenever I try to use it.

[bradh57104411]

I keep getting this error every time I try to use the Eye Dropper tool.

"Could not use the eye dropper tool because of a program error."

[W_Consiglio]

I'm running into the same issue. Hopefully this is fixed in the next update. 

[Barrasford-and-Bird-]

I have been getting this error for the last month in both normal Photoshop and Beta

[Ged_Traynor]

Adobe in their wisdom decided to release version 25.4 to the public without fixing this bug 🤔

https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-25-4-0-color-picker-quot-could-not...

[Estuardo32613217m79l]

A month after, and I have same problem.  Can we directly report this to Adobe ??

[lonnyc85144968]

Adobe doesnt care enough about us to provide a way to report bugs. The best you can hope for is that enough people complain about it here to get them off thier butts to fix things.

[Barrasford-and-Bird-]

They are on it. They fixed it in the beta this week so there is a good chance the normal Photoshop will be fixed on next update.

[garyrose123]

Thanks for that. Still waiting though... 😉

[Bando]

Same problem.
PS 25.4 and Windows 10 latest update. 

[amalyusup]

same problem