Eye dropper error: Could not use the eye dropper tool because of a program error

[geekformante]

Hi.

Does anyone know how to fix this error? I can't pick colors from with the eye dropper. I have the most recent versión of Photoshop Beta: 25.4.0

I tried reseting preferences, erase them, hidding layers, etc.

Here is a capture of the problem:

[xinadawn23]

Chiming in to say same issue, mac.

[imagine Studios]

I've had this issue for almost a month now and still can't find a fix for this. It's a bit annoying and it's affecting my productivity. 

Has anyone found a quick fix for this yet? Adobe doesn't even care.

[.:karen:.]

Yep, tired of this issue as well. Didn't feel like dealing with an uninstall/rollback so I tried the Beta and it's working there. *sigh*

[KLeJeune]

Yes, the eye dropper works in Beta. But Liquify doesn’t. 😣

[Caribé243485176gdy]

Same problem here! 

[ThamirX]

🤪

[jvjavier666]

Still no fix for this? so annoying.

[iamslymn]

same problem ((

[thomasv57260813]

Wer kann mir helfen bitte?

Photoshop Error information
Code: -1
Text: weil ein Programmfehler aufgetreten ist
Message: Die Pipette konnte nicht verwendet werden, weil ein Programmfehler aufgetreten ist.
Stack:
Adobe Photoshop 25.4.0 20240118.r.319 67d7f0b - arm
0 address: 0x104471478 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '0 Adobe Photoshop 2024 0x0000000104471494 Adobe Photoshop 2024 + 218260'
1 address: 0x104440eb4 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '1 Adobe Photoshop 2024 0x0000000104440eb4 Adobe Photoshop 2024 + 20148'
2 address: 0x107ba3278 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '2 Adobe Photoshop 2024 0x0000000107ba3278 Adobe Photoshop 2024 + 58094200'
3 address: 0x107ba1768 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '3 Adobe Photoshop 2024 0x0000000107ba1768 Adobe Photoshop 2024 + 58087272'
4 address: 0x107ba1abc base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '4 Adobe Photoshop 2024 0x0000000107ba1abc Adobe Photoshop 2024 + 58088124'
5 address: 0x107ba19fc base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '5 Adobe Photoshop 2024 0x0000000107ba19fc Adobe Photoshop 2024 + 58087932'
6 address: 0x107ba4b78 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '6 Adobe Photoshop 2024 0x0000000107ba4b78 Adobe Photoshop 2024 + 58100600'
7 address: 0x107ba4bc0 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '7 Adobe Photoshop 2024 0x0000000107ba4bc0 Adobe Photoshop 2024 + 58100672'
8 address: 0x106b89468 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '8 Adobe Photoshop 2024 0x0000000106b89468 Adobe Photoshop 2024 + 41210984'
9 address: 0x106b89520 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '9 Adobe Photoshop 2024 0x0000000106b89520 Adobe Photoshop 2024 + 41211168'
10 address: 0x106b8961c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '10 Adobe Photoshop 2024 0x0000000106b8961c Adobe Photoshop 2024 + 41211420'
11 address: 0x105a9f028 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '11 Adobe Photoshop 2024 0x0000000105a9f028 Adobe Photoshop 2024 + 23474216'
12 address: 0x105a9c8a0 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '12 Adobe Photoshop 2024 0x0000000105a9c8a0 Adobe Photoshop 2024 + 23464096'
13 address: 0x10787a47c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '13 Adobe Photoshop 2024 0x000000010787a47c Adobe Photoshop 2024 + 54781052'
14 address: 0x1072e7a98 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '14 Adobe Photoshop 2024 0x00000001072e7a98 Adobe Photoshop 2024 + 48937624'
15 address: 0x1072e751c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '15 Adobe Photoshop 2024 0x00000001072e751c Adobe Photoshop 2024 + 48936220'
16 address: 0x106ba2a28 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '16 Adobe Photoshop 2024 0x0000000106ba2a28 Adobe Photoshop 2024 + 41314856'
17 address: 0x107786464 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '17 Adobe Photoshop 2024 0x0000000107786464 Adobe Photoshop 2024 + 53781604'
18 address: 0x1077862dc base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '18 Adobe Photoshop 2024 0x00000001077862dc Adobe Photoshop 2024 + 53781212'
19 address: 0x106f497d0 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '19 Adobe Photoshop 2024 0x0000000106f497d0 Adobe Photoshop 2024 + 45144016'
20 address: 0x107bb846c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '20 Adobe Photoshop 2024 0x0000000107bb846c Adobe Photoshop 2024 + 58180716'
21 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '21 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
22 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '22 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
23 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '23 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
24 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '24 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
25 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '25 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
26 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '26 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
27 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '27 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
28 address: 0x107bc3f4c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '28 Adobe Photoshop 2024 0x0000000107bc3f4c Adobe Photoshop 2024 + 58228556'
29 address: 0x10906264c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '29 Adobe Photoshop 2024 0x000000010906264c Adobe Photoshop 2024 + 79849036'
30 address: 0x105febec0 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '30 Adobe Photoshop 2024 0x0000000105febec0 Adobe Photoshop 2024 + 29032128'
31 address: 0x107b8ea2c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '31 Adobe Photoshop 2024 0x0000000107b8ea2c Adobe Photoshop 2024 + 58010156'
32 address: 0x1072d692c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '32 Adobe Photoshop 2024 0x00000001072d692c Adobe Photoshop 2024 + 48867628'
33 address: 0x107b8c9b0 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '33 Adobe Photoshop 2024 0x0000000107b8c9b0 Adobe Photoshop 2024 + 58001840'
34 address: 0x107b45244 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '34 Adobe Photoshop 2024 0x0000000107b45244 Adobe Photoshop 2024 + 57709124'
35 address: 0x107b45d8c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '35 Adobe Photoshop 2024 0x0000000107b45d8c Adobe Photoshop 2024 + 57712012'
36 address: 0x107b47330 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '36 Adobe Photoshop 2024 0x0000000107b47330 Adobe Photoshop 2024 + 57717552'
37 address: 0x18612720c base: 0x185f53000 module name: 'AppKit' symbol info: '37 AppKit 0x000000018612720c forwardMethod + 252'
38 address: 0x18612cc6c base: 0x185f53000 module name: 'AppKit' symbol info: '38 AppKit 0x000000018612cc6c -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 3472'
39 address: 0x1860b83ec base: 0x185f53000 module name: 'AppKit' symbol info: '39 AppKit 0x00000001860b83ec -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 364'

[thomasv57260813]

Wer kann mir helfen bitte?

Photoshop Error information
Code: -1
Text: weil ein Programmfehler aufgetreten ist
Message: Die Pipette konnte nicht verwendet werden, weil ein Programmfehler aufgetreten ist.
Stack:
Adobe Photoshop 25.4.0 20240118.r.319 67d7f0b - arm
0 address: 0x104471478 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '0 Adobe Photoshop 2024 0x0000000104471494 Adobe Photoshop 2024 + 218260'
1 address: 0x104440eb4 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '1 Adobe Photoshop 2024 0x0000000104440eb4 Adobe Photoshop 2024 + 20148'
2 address: 0x107ba3278 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '2 Adobe Photoshop 2024 0x0000000107ba3278 Adobe Photoshop 2024 + 58094200'
3 address: 0x107ba1768 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '3 Adobe Photoshop 2024 0x0000000107ba1768 Adobe Photoshop 2024 + 58087272'
4 address: 0x107ba1abc base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '4 Adobe Photoshop 2024 0x0000000107ba1abc Adobe Photoshop 2024 + 58088124'
5 address: 0x107ba19fc base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '5 Adobe Photoshop 2024 0x0000000107ba19fc Adobe Photoshop 2024 + 58087932'
6 address: 0x107ba4b78 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '6 Adobe Photoshop 2024 0x0000000107ba4b78 Adobe Photoshop 2024 + 58100600'
7 address: 0x107ba4bc0 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '7 Adobe Photoshop 2024 0x0000000107ba4bc0 Adobe Photoshop 2024 + 58100672'
8 address: 0x106b89468 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '8 Adobe Photoshop 2024 0x0000000106b89468 Adobe Photoshop 2024 + 41210984'
9 address: 0x106b89520 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '9 Adobe Photoshop 2024 0x0000000106b89520 Adobe Photoshop 2024 + 41211168'
10 address: 0x106b8961c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '10 Adobe Photoshop 2024 0x0000000106b8961c Adobe Photoshop 2024 + 41211420'
11 address: 0x105a9f028 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '11 Adobe Photoshop 2024 0x0000000105a9f028 Adobe Photoshop 2024 + 23474216'
12 address: 0x105a9c8a0 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '12 Adobe Photoshop 2024 0x0000000105a9c8a0 Adobe Photoshop 2024 + 23464096'
13 address: 0x10787a47c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '13 Adobe Photoshop 2024 0x000000010787a47c Adobe Photoshop 2024 + 54781052'
14 address: 0x1072e7a98 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '14 Adobe Photoshop 2024 0x00000001072e7a98 Adobe Photoshop 2024 + 48937624'
15 address: 0x1072e751c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '15 Adobe Photoshop 2024 0x00000001072e751c Adobe Photoshop 2024 + 48936220'
16 address: 0x106ba2a28 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '16 Adobe Photoshop 2024 0x0000000106ba2a28 Adobe Photoshop 2024 + 41314856'
17 address: 0x107786464 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '17 Adobe Photoshop 2024 0x0000000107786464 Adobe Photoshop 2024 + 53781604'
18 address: 0x1077862dc base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '18 Adobe Photoshop 2024 0x00000001077862dc Adobe Photoshop 2024 + 53781212'
19 address: 0x106f497d0 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '19 Adobe Photoshop 2024 0x0000000106f497d0 Adobe Photoshop 2024 + 45144016'
20 address: 0x107bb846c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '20 Adobe Photoshop 2024 0x0000000107bb846c Adobe Photoshop 2024 + 58180716'
21 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '21 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
22 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '22 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
23 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '23 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
24 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '24 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
25 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '25 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
26 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '26 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
27 address: 0x107bb836c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '27 Adobe Photoshop 2024 0x0000000107bb836c Adobe Photoshop 2024 + 58180460'
28 address: 0x107bc3f4c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '28 Adobe Photoshop 2024 0x0000000107bc3f4c Adobe Photoshop 2024 + 58228556'
29 address: 0x10906264c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '29 Adobe Photoshop 2024 0x000000010906264c Adobe Photoshop 2024 + 79849036'
30 address: 0x105febec0 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '30 Adobe Photoshop 2024 0x0000000105febec0 Adobe Photoshop 2024 + 29032128'
31 address: 0x107b8ea2c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '31 Adobe Photoshop 2024 0x0000000107b8ea2c Adobe Photoshop 2024 + 58010156'
32 address: 0x1072d692c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '32 Adobe Photoshop 2024 0x00000001072d692c Adobe Photoshop 2024 + 48867628'
33 address: 0x107b8c9b0 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '33 Adobe Photoshop 2024 0x0000000107b8c9b0 Adobe Photoshop 2024 + 58001840'
34 address: 0x107b45244 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '34 Adobe Photoshop 2024 0x0000000107b45244 Adobe Photoshop 2024 + 57709124'
35 address: 0x107b45d8c base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '35 Adobe Photoshop 2024 0x0000000107b45d8c Adobe Photoshop 2024 + 57712012'
36 address: 0x107b47330 base: 0x10443c000 module name: 'Adobe Photoshop 2024' symbol info: '36 Adobe Photoshop 2024 0x0000000107b47330 Adobe Photoshop 2024 + 57717552'
37 address: 0x18612720c base: 0x185f53000 module name: 'AppKit' symbol info: '37 AppKit 0x000000018612720c forwardMethod + 252'
38 address: 0x18612cc6c base: 0x185f53000 module name: 'AppKit' symbol info: '38 AppKit 0x000000018612cc6c -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 3472'
39 address: 0x1860b83ec base: 0x185f53000 module name: 'AppKit' symbol info: '39 AppKit 0x00000001860b83ec -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 364'

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[J.Russell PMM]

I'm having the same issues.

[eduardoafo1984]

Same problem here

[imagine Studios]

Seriously, is there anyone from Adobe going to reply to our issue here? Everyone seems to have this problem and it's really so annoying when you're all  hyped with the designs then you use the eyedropper and ruins everything!!!

[Barrasford-and-Bird-]

Its fixed with todays update

[RWjk]

Interesting, I',m not seeing any update available for Photoshop so far today other than just trying the Beta version. So this is likely not fixed for many of us.

[lonnyc85144968]

I really had to fight my way through the updated creative cloud app just to find the photoshop update. It's bad enough that Adobe blew it with a basic tool malfunction without making it next to impossible to find updates. The eye dropper tool seems to be working for me now. Can't wait to see what glitches next

[Fickup]

Where is ADOBE CUSTOMER SERVICE??!!

[lonnyc85144968]

Adobe doesn't provide customer service . All of their multi billion dollar profits go to their investors and providing customer service would cut in to their profits. 

[Offer-Readman]

Hi, so the eye dropper issue seems to be fixed in the 25.5.0 update but frustratingly I now have this crazy display issue when moving artboards. This didn't happen ever before the update. I'm on a Studio M2 Max.

Is anyone else having the same issue after update?

Thanks

[MarilynR2]

I don't see the 25.5 update yet...hmm...when was it released? 

[MarilynR2]

This problem started for me today. Annoying, but especially so after coming here and seeing that this is a known issue. C'mon Adobe. 

For now, so I can get work done, I rolled back to the ancient Photoshop of my ancestors LOL ok just kidding, the version before this craptacular update. 

Sure would be nice for this to be fixed soon. Hint, hint. 

[Amartoni]

The problem persists.

[imagine Studios]

Still nothing here. No software update, no bug fix. Great job Adobe, and we are paying customers. 

[exploirs]

Same issue, Sonoma 14.4, Photoshop 25.4