Generative fill - service not responding bug

[davidjwilson]

In photoshop beta the generative fill feature or text to image no longer works as and responds with 'The service is not responding. Please check your internet and try again' 

My internet is fine, the feature works fine in non-bwta photoshop on my machin.

photoshop version: 26.0 m2787

macOS Sequoia 15.0

[CShubert]

Hi @davidjwilson do you still see this issue now, or is this something that comes on from time to time? To confirm, you say that Ps release version does not give you this error, just Ps beta?

Thanks,

Cory - Photoshop Product Manager

[davidjwilson]

Hi @CShubert - it's just the Beta version. Since a recent update to the beta it has no longer worked in the beta and i always get the same message.

The non-beta version whixh I have 25.12.0 is fine and I don't get that problem!

[CShubert]

Thanks for the update @davidjwilson , let's try:

Try resetting Prefs for the Beta:
/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)


C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings

Launch BETA Photoshop While Pressing The Keyboard Shortcut
With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

Thanks,

Cory - Photoshop Product Manager