• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

No access to Beta Apps with personal account

Community Beginner ,
May 26, 2023 May 26, 2023

Copy link to clipboard

Copied

I have a personal account but cant access beta apps. What should I do?

 

I have looked everywhere to enable beta, but that is not an option.

Views

5.7K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , May 27, 2023 May 27, 2023

@corey30086669cl2j 

 

I did a forum search and found this thread. 

https://community.adobe.com/t5/download-install-discussions/beta-apps-are-not-showing-up-in-creative-cloud-on-1-computer-but-do-for-another/td-p/11058160

The OP with the same issue solved it this way:

"I downloaded and ran a Creative Cloud Uninstaller (straight uninstall wouldn't work) then downloaded and re-installed Creative Cloud. It's shows up now."

 

 

A second thread (in Enterprise) has a different solution provided by an e

...

Votes

Translate

Translate
Community Expert ,
May 26, 2023 May 26, 2023

Copy link to clipboard

Copied

@corey30086669cl2j 

 

I've moved your post to Photoshop Beta.

 

Jane

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 26, 2023 May 26, 2023

Copy link to clipboard

Copied

Hi @corey30086669cl2j do you mean you do not see them listed in your CC desktop app?

kevinstohlmeyer_0-1685122970382.png

There are only two reasons I can thinkof why you cant see them 1 - you are under a managed account like educational or teams. 2. Your CC desktop app needs updating.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 26, 2023 May 26, 2023

Copy link to clipboard

Copied

I install the update, it installs and I believe it has the most recent
version.

I am not part of an enterprise account.

Corey

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 26, 2023 May 26, 2023

Copy link to clipboard

Copied

@corey30086669cl2j 

 

What is the exact version of Photoshop you have?

 

What do you see in Creative Cloud > Categories?

 

Jane

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 27, 2023 May 27, 2023

Copy link to clipboard

Copied

Adobe Photoshop Version: 24.5.0 20230512.r.500 3fc8e4c x64

Photo
Graphic design
Video
Illustration
UI and UX
3D and AR
Acrobat and PDF

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 27, 2023 May 27, 2023

Copy link to clipboard

Copied

@corey30086669cl2j 

 

I did a forum search and found this thread. 

https://community.adobe.com/t5/download-install-discussions/beta-apps-are-not-showing-up-in-creative...

The OP with the same issue solved it this way:

"I downloaded and ran a Creative Cloud Uninstaller (straight uninstall wouldn't work) then downloaded and re-installed Creative Cloud. It's shows up now."

 

 

A second thread (in Enterprise) has a different solution provided by an employee:

https://community.adobe.com/t5/enterprise-teams-discussions/adobe-creative-cloud-app-5-7-1-1-not-sho...

There is a screenshot there as well.

 

 

A third idea is to contact Adobe Customer Care and let them assist.


Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 27, 2023 May 27, 2023

Copy link to clipboard

Copied

I did the first two suggestions, rebooted my machine. Now I am downloading Adobe Photoshop Beta!

 

Thanks so much. I think the key thing was to edit the xml doc and reboot. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 27, 2023 May 27, 2023

Copy link to clipboard

Copied

LATEST

You're welcome, @corey30086669cl2j , and I'm so glad it worked!

 

Jane

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines