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No access to Beta Apps with personal account

Community Beginner ,
May 26, 2023 May 26, 2023

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I have a personal account but cant access beta apps. What should I do?

 

I have looked everywhere to enable beta, but that is not an option.

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correct answers 1 Correct answer

Community Expert , May 27, 2023 May 27, 2023

@corey30086669cl2j 

 

I did a forum search and found this thread. 

https://community.adobe.com/t5/download-install-discussions/beta-apps-are-not-showing-up-in-creative-cloud-on-1-computer-but-do-for-another/td-p/11058160

The OP with the same issue solved it this way:

"I downloaded and ran a Creative Cloud Uninstaller (straight uninstall wouldn't work) then downloaded and re-installed Creative Cloud. It's shows up now."

 

 

A second thread (in Enterprise) has a different solution provided by an e

...

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Community Expert ,
May 26, 2023 May 26, 2023

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@corey30086669cl2j 

 

I've moved your post to Photoshop Beta.

 

Jane

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Community Expert ,
May 26, 2023 May 26, 2023

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Hi @corey30086669cl2j do you mean you do not see them listed in your CC desktop app?

kevinstohlmeyer_0-1685122970382.png

There are only two reasons I can thinkof why you cant see them 1 - you are under a managed account like educational or teams. 2. Your CC desktop app needs updating.

 

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Community Beginner ,
May 26, 2023 May 26, 2023

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I install the update, it installs and I believe it has the most recent
version.

I am not part of an enterprise account.

Corey

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Community Expert ,
May 26, 2023 May 26, 2023

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@corey30086669cl2j 

 

What is the exact version of Photoshop you have?

 

What do you see in Creative Cloud > Categories?

 

Jane

 

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Community Beginner ,
May 27, 2023 May 27, 2023

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Adobe Photoshop Version: 24.5.0 20230512.r.500 3fc8e4c x64

Photo
Graphic design
Video
Illustration
UI and UX
3D and AR
Acrobat and PDF

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Community Expert ,
May 27, 2023 May 27, 2023

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@corey30086669cl2j 

 

I did a forum search and found this thread. 

https://community.adobe.com/t5/download-install-discussions/beta-apps-are-not-showing-up-in-creative...

The OP with the same issue solved it this way:

"I downloaded and ran a Creative Cloud Uninstaller (straight uninstall wouldn't work) then downloaded and re-installed Creative Cloud. It's shows up now."

 

 

A second thread (in Enterprise) has a different solution provided by an employee:

https://community.adobe.com/t5/enterprise-teams-discussions/adobe-creative-cloud-app-5-7-1-1-not-sho...

There is a screenshot there as well.

 

 

A third idea is to contact Adobe Customer Care and let them assist.


Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

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Community Beginner ,
May 27, 2023 May 27, 2023

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I did the first two suggestions, rebooted my machine. Now I am downloading Adobe Photoshop Beta!

 

Thanks so much. I think the key thing was to edit the xml doc and reboot. 

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Community Expert ,
May 27, 2023 May 27, 2023

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You're welcome, @corey30086669cl2j , and I'm so glad it worked!

 

Jane

 

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