Please check your internet connection

[MOHAMED SAMEH A MOHAMED]

Please check your internet connection and try again.

[Topic changed to macOS as per later post by OP]

[미진26959021pm35]

이방법이 직빵이네요 감사합니다 ㅠㅠ

[Kevin Stohlmeyer]

@Jacob2830063472y4 isn't that the same as posted above?

[KLWGJewellery]

I have now paid for adobe photo shop and it did not resolve the problem so I am now going to cancel adobe photo shop 

[Kevin Stohlmeyer]

@KLWGJewellery The issue isnt with your software or your subscription. Check your firewall settings. They are blocking Firefly.

[hamidreza_2662]

hello. I have the same problem and I can't solve it.

• I added PS and Creative to the allowed list.
• I turned off the Firewall.
• restore the firewall.
• disabled it in the Outbound rule.
• connected to different connections.

I tried all and nothing works. What else can I do? 😞

[elisir]

Photoshop uses Microsoft Edge WebView for the popup window that warns about updates or payment issues. Check the taskbar by expanding the Photoshop process to see which subprocesses are open, and add exceptions in the firewall to allow the connection.

[Burhan_Nur]

I've faced the same issues and just allowing the app through the Firewall settings didn't work. What fixed is though, was going to the advanced settings of Windows Defender Firewall and deleting specific rules to block Adobe products (outgoing and incoming). The rules to block something are marked red there.
Also both Adobe Cleaner Tool and Adobe Limited Access tools didn't touch these rules, so you'll have to go and edit them by hand.