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"To access Firefly-powered features within Adobe apps, you must have genuine Adobe apps.

New Here ,
Jun 24, 2024 Jun 24, 2024

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Hi, I am receiving the above message when trying to use generative fill in photoshop 25.9.1. It has been working fine up until now without any issues.

 

My subscription is via my place of work. My apps are genuine and are installed and updated via the Creative Cloud Desktop tool.

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Community Expert ,
Jun 24, 2024 Jun 24, 2024

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@Kevin31536085fdcy are you enterprise or teams managed? Your admin may need to allow access to the services.

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Adobe Employee ,
Jun 24, 2024 Jun 24, 2024

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Hi @Kevin31536085fdcy , as @Kevin Stohlmeyer said below, it is possible your IT Admin has blocked this feature or not updated it.. check this thread and see if this applies to your situation:

 

https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative...

 

Thanks,

Cory - Photoshop Product Manager

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New Here ,
Oct 29, 2024 Oct 29, 2024

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