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the generate tool is unavailable after undated

Community Beginner ,
Sep 07, 2023 Sep 07, 2023

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I just update Photoshop beta, but I find out the generate fill tool is unavailable after undated while before is still working normally. How can I fix it?

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correct answers 1 Correct answer

Adobe Employee , Sep 08, 2023 Sep 08, 2023

Hi @Tak Nga Nicol32130330vtcq it appears you have a teams account, contact your IT Admin and ask them to allow the beta, they have the ability to limit or cut off access to betas:
https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative-cloud-desktop-application/td-p/13834355

 

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Community Expert ,
Sep 07, 2023 Sep 07, 2023

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Hi @Tak Nga Nicol32130330vtcq:

 

  1. What version number are you using?
  2. And is the contextual task bar visible (Window > Contextual Task Bar) but the words Generative Fill are missing when you have a selection?

 

~Barb

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Community Beginner ,
Sep 07, 2023 Sep 07, 2023

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I checked it and I am sure is the newest version (25.1)

It's visible but is gray in colour not black, (and is not the only tool I found out its gray). And when I click the gray tools, It's pop a text box ''edit-(name of the tool-currently unavailable)

what should I do,how can I contact the support team. Or should I uninstall it and download again?

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Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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I checked it and I am sure is the newest version (25.1)

It's visible but is gray in colour not black, (and is not the only tool I found out its gray). And when I click the gray tools, It's pop a text box ''edit-(name of the tool-currently unavailable)

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Adobe Employee ,
Sep 08, 2023 Sep 08, 2023

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Hi @Tak Nga Nicol32130330vtcq it appears you have a teams account, contact your IT Admin and ask them to allow the beta, they have the ability to limit or cut off access to betas:
https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative...

 

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Community Beginner ,
Sep 10, 2023 Sep 10, 2023

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okay thank you, I am going to contect them

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Community Expert ,
Sep 07, 2023 Sep 07, 2023

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Hi @Tak Nga Nicol32130330vtcq if you are not on the latest Beta build 25.1 released last week the Gen AI features will be disabled on older releases.

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Community Beginner ,
Sep 07, 2023 Sep 07, 2023

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I just checked it and it is the latest version of it (25.1) And I just said unavailable after I updated it 

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Community Expert ,
Sep 07, 2023 Sep 07, 2023

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Can you go to the help menu/system info and copy/paste the specific version number?

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Community Expert ,
Sep 07, 2023 Sep 07, 2023

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If tools (in the toolbox on the left) are unavailable, that sounds like an incomplete installation, so I'd say yes, uninstall/reinstall. If asked, don't keep/migrate preferences.

 

If it is the same after your second installation, you can post the bug report here: https://community.adobe.com/t5/photoshop-beta/ct-p/ct-photoshop-beta?page=1&sort=latest_replies&filt...

 

~Barb

 

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Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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I have reinstall it but it still not working, I am going to post the bug report now.

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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@Tak Nga Nicol32130330vtcq Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

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