Copy link to clipboard
Copied
I just update Photoshop beta, but I find out the generate fill tool is unavailable after undated while before is still working normally. How can I fix it?
Hi @Tak Nga Nicol32130330vtcq it appears you have a teams account, contact your IT Admin and ask them to allow the beta, they have the ability to limit or cut off access to betas:
https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative-cloud-desktop-application/td-p/13834355
Copy link to clipboard
Copied
Hi @Tak Nga Nicol32130330vtcq:
~Barb
Copy link to clipboard
Copied
I checked it and I am sure is the newest version (25.1)
It's visible but is gray in colour not black, (and is not the only tool I found out its gray). And when I click the gray tools, It's pop a text box ''edit-(name of the tool-currently unavailable)
what should I do,how can I contact the support team. Or should I uninstall it and download again?
Copy link to clipboard
Copied
I checked it and I am sure is the newest version (25.1)
It's visible but is gray in colour not black, (and is not the only tool I found out its gray). And when I click the gray tools, It's pop a text box ''edit-(name of the tool-currently unavailable)
Copy link to clipboard
Copied
Hi @Tak Nga Nicol32130330vtcq it appears you have a teams account, contact your IT Admin and ask them to allow the beta, they have the ability to limit or cut off access to betas:
https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative...
Copy link to clipboard
Copied
okay thank you, I am going to contect them
Copy link to clipboard
Copied
Hi @Tak Nga Nicol32130330vtcq if you are not on the latest Beta build 25.1 released last week the Gen AI features will be disabled on older releases.
Copy link to clipboard
Copied
I just checked it and it is the latest version of it (25.1) And I just said unavailable after I updated it
Copy link to clipboard
Copied
Can you go to the help menu/system info and copy/paste the specific version number?
Copy link to clipboard
Copied
If tools (in the toolbox on the left) are unavailable, that sounds like an incomplete installation, so I'd say yes, uninstall/reinstall. If asked, don't keep/migrate preferences.
If it is the same after your second installation, you can post the bug report here: https://community.adobe.com/t5/photoshop-beta/ct-p/ct-photoshop-beta?page=1&sort=latest_replies&filt....
~Barb
Copy link to clipboard
Copied
I have reinstall it but it still not working, I am going to post the bug report now.
Copy link to clipboard
Copied
@Tak Nga Nicol32130330vtcq Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.