the generate tool is unavailable after undated

[Tak Nga Nicol32130330vtcq]

I just update Photoshop beta, but I find out the generate fill tool is unavailable after undated while before is still working normally. How can I fix it?

[Barb Binder]

Hi @Tak Nga Nicol32130330vtcq:

1. What version number are you using?
2. And is the contextual task bar visible (Window > Contextual Task Bar) but the words Generative Fill are missing when you have a selection?

~Barb

[Tak Nga Nicol32130330vtcq]

I checked it and I am sure is the newest version (25.1)

It's visible but is gray in colour not black, (and is not the only tool I found out its gray). And when I click the gray tools, It's pop a text box ''edit-(name of the tool-currently unavailable)

what should I do,how can I contact the support team. Or should I uninstall it and download again?

[Tak Nga Nicol32130330vtcq]

I checked it and I am sure is the newest version (25.1)

It's visible but is gray in colour not black, (and is not the only tool I found out its gray). And when I click the gray tools, It's pop a text box ''edit-(name of the tool-currently unavailable)

[CoryShubert · Accepted solution]

Hi @Tak Nga Nicol32130330vtcq it appears you have a teams account, contact your IT Admin and ask them to allow the beta, they have the ability to limit or cut off access to betas:
https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative...

[Tak Nga Nicol32130330vtcq]

okay thank you, I am going to contect them

[Kevin Stohlmeyer]

Hi @Tak Nga Nicol32130330vtcq if you are not on the latest Beta build 25.1 released last week the Gen AI features will be disabled on older releases.

[Tak Nga Nicol32130330vtcq]

I just checked it and it is the latest version of it (25.1) And I just said unavailable after I updated it 

[Kevin Stohlmeyer]

Can you go to the help menu/system info and copy/paste the specific version number?

[Barb Binder]

If tools (in the toolbox on the left) are unavailable, that sounds like an incomplete installation, so I'd say yes, uninstall/reinstall. If asked, don't keep/migrate preferences.

If it is the same after your second installation, you can post the bug report here: https://community.adobe.com/t5/photoshop-beta/ct-p/ct-photoshop-beta?page=1&sort=latest_replies&filt.... 

~Barb

[Tak Nga Nicol32130330vtcq]

I have reinstall it but it still not working, I am going to post the bug report now.

[Kevin Stohlmeyer]

@Tak Nga Nicol32130330vtcq Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.