Sameer K • Adobe Employee, Nov 21, 2024Nov 21, 2024
Hi All! We're observing the comments & tags.
Could a few of you please share the system info from Photoshop Help > System Info > Copy and paste it into a text document > upload and attach it here.
What bothers me about this is that it seems, for some weird reason, the US/UK users don't get this.
I know it's crazy to think language/region should have anything to do with it, but I have seen that before. But that means it can easily go under the radar and will seemingly not be reproducible.
I'll have to start asking people where they are. I hope I'm wrong so that it can be fixed quickly.
I have just returned from from four weeks travelling with thousands of photos only to find that photoshop will not open my Raw files (Olympus EM1 Mk111) due to "a program error".
I notice that this problem has been dicussed before but I can't find out what the final solution (if any) was.
TBH I didn't understand 99.9% of the answers. I have a PC because I need it for photography but I don't expect to have to know what is "under the hood" or where to find it.
I have tried most of the things that Adobe suggest or at least those I do understand but to no avail. It worked fine for about two days & then I started getting this issue which I initially got around by constantly closing & reopening PS but now even that doesn't work.
Historically I have been using PSE 11 & LR 5 since going digital years ago but I am planning some voluntary work next year which involves photography & the latest version of LR classic & PS is a requirement so I reluctantly subscribed in June to get familiar with it but now I have this issue just when I need it for an annual calendar & with only three weeks before I go away again until the New Year.
Does anybody have a simple answer to this?
I could use LR for my basic RAW editing but that also says that to use the latest update they need to change my catalogur in some way & it won't be compatible with older versions. Not something I'm willing to do in case I decide to go way back to ver 5 which has never given me any problems.
Even if I did this I still need layers for the calendar (possible update to PSE but even that now has a three yr limit).
I have Affinity but have not yet familiarised myself with it & time is short. Plus if I cancel my subscription I won't be able to do the voluntary stuff.
So, basically any suggestions that a simpleton can understand that will fix this problem.
I have a new (6 months) PC with Win 11 with 64 GB Ram, intel i9-14900k, 3.20 Ghz processor. Intel (R) UHD Grapics 770 & NIVIDIA GeForce RTX 4060 Ti. I have a 2TB ssd "c" drive & 2 TB ssd storage but my images are stored on an external drive (HDD). Both my internal drives have lots of space remaining.
By the way I don't understand about 80% of those figures/ stats I've just typed. I just looked at previous answers & googled where to find the info.
This is having a negative affect on my interest in photography so any help appreciated.
I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Photoshop forum so that proper help can be offered.
I've just encountered the same problem ... camera raw worked fine for opening raw files and as an editing filter and then just stopped. I've tried everything suggested on the Adobe website and have unistalled and reinstalled a few times .. to no avail. I'm getting desperate. I will ahev to drop Adobe and go to another product if this doesn;t get fixed soon! Any ideas what's going on??
Pareil pour moi CR ne fonctionne pas sur la V26 de Photoshop. Se pourrait-il que ce soit un problème avec l'IA de Photoshop? CR fonctionne sur deux autres versions de Photoshop qui n'ont pas l'IA.
My problem is intermittent. I opened a previously edited JPEG photo in Photoshop V26, then I attempted to open several unedited CR3 files. Photoshop V26 eventually opened a CR3 file. I hope this helps. I just kept trying until a CR3 file opened.
Kjell says that it has been fixed today but not on my system it hasn't. Tried at least thirty times this morning & not been able to open a single RAW file.
When will the likes of Adobe & Microsoft etc finally realise that they are to all intents & purposes in the service industry & it is their customers who actually provide their employees with a salary & the directors & share holders with their obscene profits whilst still having to put up with constant "updates" that supposedly fix bugs (which should have been sorted before launch) that just end up causing more problems than they solve.
It seems that the tech industry in general are more interested in moving on to the next big thing (in this case AI), rather than trying to perfect what they already have first, just to justify their own existance.
You can have the best super car on the market with leather upholstery, mahogany dash & surround sound entertainment but if the ignition key doesn't work you just have an overpriced ornament.
At least with a car you still have something to loook at but with Photoshop you have nothing.
I'm holding my final judgement a few more hours, and I also have to test on my home machine later today.
@leslies89564874 - if you're willing to use Lightroom Classic to open your raw files, it has never been affected by this. "Edit in Photoshop" has worked correctly the whole time, probably because it doesn't call the ACR interface. So for me it hasn't been a problem for raw files, only the ACR filter in Photoshop.
But I didn't really expect it. Considering that this is a bug that doesn't come up right away, but pops up after a long time running, it's likely that it requires extensive tracking to pinpoint the event that triggers it.
Something else I noticed since this bug appeared is that once I've edited a RAW file( if able to) is that when you open it as an ordinary image to use the tools available in the side bar is that sometimes when you use the remove tool it goes so far then stops as a message comes about a driver time out error.Was perfectly find before.This issue needs sorting soonest.
Could a few of you please share the system info from Photoshop Help > System Info > Copy and paste it into a text document > upload and attach it here.
Accented Edges 26.1 - from the file “Filter Gallery.8bf” Adaptive Wide Angle 26.1 - from the file “Adaptive Wide Angle.8bf” Angled Strokes 26.1 - from the file “Filter Gallery.8bf” Average 26.1 - from the file “Average.8bf” Bas Relief 26.1 - from the file “Filter Gallery.8bf” BMP 26.1 - from the file “Standard MultiPlugin.8bf” Camera Raw 17.0.1 - from the file “Camera Raw.8bi” Camera Raw Filter 17.0.1 - from the file “Camera Raw.8bi” Chalk && Charcoal 26.1 - from the file “Filter Gallery.8bf” Charcoal 26.1 - from the file “Filter Gallery.8bf” Chrome 26.1 - from the file “Filter Gallery.8bf” Cineon 26.1 - from the file “Cineon.8bi” Clouds 26.1 - from the file “Clouds.8bf” Color Halftone 26.1 - from the file “Standard MultiPlugin.8bf” Colored Pencil 26.1 - from the file “Filter Gallery.8bf” Conté Crayon 26.1 - from the file “Filter Gallery.8bf” Craquelure 26.1 - from the file “Filter Gallery.8bf” Crop and Straighten Photos 26.1 - from the file “CropPhotosAuto.8li” Crop and Straighten Photos Filter 26.1 - from the file “Standard MultiPlugin.8bf” Crosshatch 26.1 - from the file “Filter Gallery.8bf” Crystallize 26.1 - from the file “Standard MultiPlugin.8bf” Cutout 26.1 - from the file “Filter Gallery.8bf” Dark Strokes 26.1 - from the file “Filter Gallery.8bf” De-Interlace 26.1 - from the file “Standard MultiPlugin.8bf” Dicom 26.1 - from the file “Dicom.8bi” Difference Clouds 26.1 - from the file “Clouds.8bf” Diffuse Glow 26.1 - from the file “Filter Gallery.8bf” Displace 26.1 - from the file “Standard MultiPlugin.8bf” Dry Brush 26.1 - from the file “Filter Gallery.8bf” Entropy 26.1 - from the file “statistics.8ba” Export Color Lookup Tables 26.1 - from the file “Export3DLUT.8be” Extrude 26.1 - from the file “Standard MultiPlugin.8bf” FastCore Routines 26.1 - from the file “FastCore.8bx” Fibers 26.1 - from the file “Standard MultiPlugin.8bf” Film Grain 26.1 - from the file “Filter Gallery.8bf” Filter Gallery 26.1 - from the file “Filter Gallery.8bf” Fresco 26.1 - from the file “Filter Gallery.8bf” Glass 26.1 - from the file “Filter Gallery.8bf” Glowing Edges 26.1 - from the file “Filter Gallery.8bf” Grain 26.1 - from the file “Filter Gallery.8bf” Graphic Pen 26.1 - from the file “Filter Gallery.8bf” Halftone Pattern 26.1 - from the file “Filter Gallery.8bf” Halide Bottlenecks 26.1 - from the file “HalideBottlenecks.8bx” HDRMergeUI 26.1 - from the file “HDRMergeUI.8bf” HSB/HSL 26.1 - from the file “Standard MultiPlugin.8bf” IFF Format 26.1 - from the file “Standard MultiPlugin.8bf” Ink Outlines 26.1 - from the file “Filter Gallery.8bf” JPEG 2000 26.1 - from the file “JPEG2000.8bi” Kurtosis 26.1 - from the file “statistics.8ba” Lens Blur 26.1 - from the file “Lens Blur.8bf” Lens Correction 26.1 - from the file “Lens Correction.8bf” Lens Flare 26.1 - from the file “Standard MultiPlugin.8bf” Liquify 26.1 - from the file “Liquify.8bf” Matlab Operation 26.1 - from the file “ChannelPort.8bf” Maximum 26.1 - from the file “statistics.8ba” Mean 26.1 - from the file “statistics.8ba” Measurement Core 26.1 - from the file “MeasurementCore.8me” Median 26.1 - from the file “statistics.8ba” Mezzotint 26.1 - from the file “Standard MultiPlugin.8bf” Minimum 26.1 - from the file “statistics.8ba” MMXCore Routines 26.1 - from the file “MMXCore.8bx” Mosaic Tiles 26.1 - from the file “Filter Gallery.8bf” Multiprocessor Support 26.1 - from the file “MultiProcessor Support.8bx” Neon Glow 26.1 - from the file “Filter Gallery.8bf” Note Paper 26.1 - from the file “Filter Gallery.8bf” NTSC Colors 26.1 - from the file “NTSC Colors.8bf” Ocean Ripple 26.1 - from the file “Filter Gallery.8bf” OpenEXR 26.1 - from the file “Standard MultiPlugin.8bf” Paint Daubs 26.1 - from the file “Filter Gallery.8bf” Palette Knife 26.1 - from the file “Filter Gallery.8bf” Parametric Filter NO VERSION - from the file “MaterialFilter.8bf” Patchwork 26.1 - from the file “Filter Gallery.8bf” Paths to Illustrator 26.1 - from the file “Standard MultiPlugin.8bf” PCX 26.1 - from the file “PCX.8bi” Photocopy 26.1 - from the file “Filter Gallery.8bf” Picture Package Filter 26.1 - from the file “ChannelPort.8bf” Pinch 26.1 - from the file “Standard MultiPlugin.8bf” Pixar 26.1 - from the file “Pixar.8bi” Plaster 26.1 - from the file “Filter Gallery.8bf” Plastic Wrap 26.1 - from the file “Filter Gallery.8bf” Pointillize 26.1 - from the file “Standard MultiPlugin.8bf” Polar Coordinates 26.1 - from the file “Standard MultiPlugin.8bf” Portable Bit Map 26.1 - from the file “PBM.8bi” Poster Edges 26.1 - from the file “Filter Gallery.8bf” Radial Blur 26.1 - from the file “Standard MultiPlugin.8bf” Radiance 26.1 - from the file “Radiance.8bi” Range 26.1 - from the file “statistics.8ba” Render Color Lookup Grid 26.1 - from the file “Export3DLUT.8be” Reticulation 26.1 - from the file “Filter Gallery.8bf” Ripple 26.1 - from the file “Standard MultiPlugin.8bf” Rough Pastels 26.1 - from the file “Filter Gallery.8bf” Save for Web 26.1 - from the file “Save for Web.8be” ScriptingSupport 26.1 - from the file “ScriptingSupport.8li” Shear 26.1 - from the file “Standard MultiPlugin.8bf” Skewness 26.1 - from the file “statistics.8ba” Smart Blur 26.1 - from the file “Standard MultiPlugin.8bf” Smudge Stick 26.1 - from the file “Filter Gallery.8bf” Solarize 26.1 - from the file “Solarize.8bf” SP Substance Suite NO VERSION - from the file “MaterialSuite.8li” Spatter 26.1 - from the file “Filter Gallery.8bf” Spherize 26.1 - from the file “Standard MultiPlugin.8bf” Sponge 26.1 - from the file “Filter Gallery.8bf” Sprayed Strokes 26.1 - from the file “Filter Gallery.8bf” Stained Glass 26.1 - from the file “Filter Gallery.8bf” Stamp 26.1 - from the file “Filter Gallery.8bf” Standard Deviation 26.1 - from the file “statistics.8ba” Substance 3D Viewer NO VERSION - from the file “Substance3DViewerForPs.8bi” Sumi-e 26.1 - from the file “Filter Gallery.8bf” Summation 26.1 - from the file “statistics.8ba” Targa 26.1 - from the file “Standard MultiPlugin.8bf” Texturizer 26.1 - from the file “Filter Gallery.8bf” Tiles 26.1 - from the file “Standard MultiPlugin.8bf” Torn Edges 26.1 - from the file “Filter Gallery.8bf” Twirl 26.1 - from the file “Standard MultiPlugin.8bf” Underpainting 26.1 - from the file “Filter Gallery.8bf” Vanishing Point 26.1 - from the file “VanishingPoint.8bf” Variance 26.1 - from the file “statistics.8ba” Water Paper 26.1 - from the file “Filter Gallery.8bf” Watercolor 26.1 - from the file “Filter Gallery.8bf” Wave 26.1 - from the file “Standard MultiPlugin.8bf” WIA Support 26.1 - from the file “WIASupport.8li” Wind 26.1 - from the file “Standard MultiPlugin.8bf” Wireless Bitmap 26.1 - from the file “WBMP.8bi” ZigZag 26.1 - from the file “Standard MultiPlugin.8bf”
Optional and third party plugins: NONE
Duplicate and Disabled plugins: NONE
Plugins that failed to load: NONE
Unified Extensibility Platform - Extensions:
Home Screen (Loaded) 7.9.1.2 - from the file "Required Folder" CmdN: 1.21.3 UAB: 2.18.0-8 Loaded at: 535 ms - launch time impact: 65 ms ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder" Loaded at: 11841 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 30.20.1.0 - from the file "Required Folder" In app notifications (Loaded) 2.0.25.0 - from the file "Required Folder" Loaded at: 562 ms - launch time impact: 0 ms Content Credentials (Loaded) 0.46.0.0 - from the file "Required Folder" Loaded at: 10325 ms - launch time impact: 1 ms CC Libraries Panel (Prepared) 4.6.80.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_80\" CAPTURE: 2.0.41 STOCK: 4.2.4 Parametric Filter (Prepared) 1.0.0.0 - from the file "Required Folder" Photoshop Adjustments Panel (Loaded) 2.2.6.0 - from the file "Required Folder" Loaded at: 11842 ms - launch time impact: 2 ms Photoshop UXP Export-As (Prepared) 5.11.2.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 4.5.0.0 - from the file "Required Folder" Loaded at: 11844 ms - launch time impact: 0 ms Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder" Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder" Substance 3D Viewer Plugin for Photoshop (Prepared) 1.0.0.0 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.substance-3d.viewer.ps\" IC popup message (Loaded) 1.0.0.0 Loaded at: 10345 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 10347 ms - launch time impact: 0 ms Discover Panel (Loaded) 2409.109.1.2 - from the file "Required Folder" Loaded at: 11923 ms - launch time impact: 0 ms Neural Filters (Registered) 1.15.0.102 - from the file "Required Folder" Scan time: 0 ms - entries: 36
Extensions:
Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_80\index.html” com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_80\extensions\stock-panel-licensing\index.html” com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_80\extensions\capture\capture.html” Export As 4.8.16 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2025\Required\CEP\extensions\com.adobe.photoshop.crema\index.html” Export As 4.8.16 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2025\Required\CEP\extensions\com.adobe.photoshop.crema\index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_80\manager.html”