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Belichtungsquartier
Participating Frequently
November 4, 2021

P: Brush Outline/Circle disappearing when working with masks

  • November 4, 2021
  • 194 replies
  • 22446 views

There is already a discussion in the community "Brush Outline/Circle disappearing intermittently (NOT CAPS LOCK) ". But since I have figured out in detail how to reproduce the behavior and when it becomes present, I want to report the issue officialy that Adobe hopefully will fix this in one of the next upcoming patch releases.

 

OS Environment:

  • Win 10 Pro 64bit 21H1
  • Adobe Ps 23.0.2

 

The issue is only present in combination when using Masks on a layer!

  1. Create a new document (white, black or transparent layer)
  2. Add a Mask to the layer
  3. Select the layer OR the mask (independent on what you want to paint)
  4. Select the brush tool
  5. Try to start moving the mouse quickliy and pressing the left mouse button nearly at the same time and keep the mouse button pressed
  6. Try to repeat until the you get locked in the issue and the brush circle disappears and the mouse arrow becomes visible

 

When working with a mouse as input device, the chance to facing this issue is probably rare because this kind of operation, moving the mouse and clicking the button nearly at the same time is kindly unnatural.

But it looks different when using a pen tablet as input device, because now it becomes a more natural operation when hover the pen toward the tablet surface and then drop down onto the surface to start painting.

 

Kind regards

194 replies

PECourtejoie
Community Expert
Community Expert
January 13, 2023

On recommande aux utilisateurs de premiere pro d'utiliser le pilote studio 517. 

S'il était possible d'essayer, même si le code de premiere et de photoshop n'ont rien à voir, au cas où...

Pour les autres apps, rien de lancé au démarrage? Est-ce un clavier et une souris filaire?

@Jqqerry Are you using a tablet?  I see that @Belichtungsquartier mentions the masks, you get that with the stamp or the brush... (Trying to find a common denominator) can everyone give the exact nvidia driver in use?

jeromea13244388
Inspiring
January 12, 2023

@PECourtejoie il y a sûrement Firefoxen même temps mais ça n'a jamais été un problème auparavant (depuis des années que j'utilise photoshop). 

PECourtejoie
Community Expert
Community Expert
January 12, 2023

Is there any other software running at the same time?

PECourtejoie
Community Expert
Community Expert
December 5, 2022

Hi, @Nino0D4C in the interim, the trick I use is to press the spacebar to get the hand tool cursor to know where the cursor is.

Dramenon
Community Manager
Community Manager
December 1, 2022

I susoect and hope this solution will help in tis case as well...

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-make-the-brush-cursor-easier-to-see-too-thin-not-enough-contrast-with-some-colors/idi-p/12249635/page/17#comments

 

We will make it a Preference in a future release...

 

Belichtungsquartier
Participating Frequently
December 1, 2022

Fortunately I got support from Adobe customer care and we found a solution. On my environment I have solved the issue.

 

I was asked to follow and try all the steps to get rid of this issue of this article:
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

In my case the last option I tried was to reset the preferences, and this solved the issue!

Take care and backup your preferences before resetting it.

 

Since resetting preferences the issue didn´t came up again.

Participant
December 1, 2022

Even the most crude of solutions, like a blocky, pixelated outline on the cursor when it's hovering over neutral grey (or close to it) would be usable.  

Participant
December 1, 2022

Yep.   

 

Same problem persists. I wonder if its clear to Adobe that the brush is NOT DISAPPEARING? So normally, the outline of the brush cursor is either brighter or darker depending on where the brush is on an image (whats behind it, dark or light). But, for a while now, when your brush cursor is near neutral grey, it BECOMES neutral grey too (or close). It is visible, but JUST BARELY. And it feels like it vanishes when you are working, because it effectively does.

Belichtungsquartier
Participating Frequently
May 6, 2022

Nevertheless, I´m paying money for the product and I have just requested for support that a issue shall fixed that I have already adressed a half year ago!

 

For me it is not important what kind of company Adobe is. I want to have a clear statement if the issue is confirmed and already addressed to the the development team.

I want to have a bit more transparency in communication and clear statements from the customer support.

 

Kind regards

PECourtejoie
Community Expert
Community Expert
May 6, 2022

Hello, FYI, Adobe being a publicly traded company, might not allow its employees to commit dates about future updates.