Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


P: Can't detect GPU

15 Votes
Explorer ,
Apr 13, 2021 Apr 13, 2021

Copy link to clipboard

Copied

GPUissue-3321f8dc-c013-4ae8-9560-75af634b4c6f-787384184.pngGPUissue-3321f8dc-c013-4ae8-9560-75af634b4c6f-787384184.png

Recently I just did an update of Photoshop to V22.3.1

After I launched PS, and then go to the performance dialog box, then noticed that it can't detect my GPU GTX1050i.

This was working fine with the previous version of PS. I suspect that the latest update had something to with this problem.

Thank you

BR,

FS Wong

Bug Unresolved
TOPICS
Windows

Views

374

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
replies 149 Replies 149
149 Comments
Engaged ,
Apr 14, 2021 Apr 14, 2021

Copy link to clipboard

Copied

AMD 5500XT 8gb here, same problem. So it's not just AMD related but Nvidia as well.

Also had this problem in the past 22.3 version. Rolling back to 22.2 is the last working, GPU Accel friendly version.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 14, 2021 Apr 14, 2021

Copy link to clipboard

Copied

Same issue here with the GTX 1050 Ti.
Reverting back to 22.3 or earlier is the only way to get it working for now.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 14, 2021 Apr 14, 2021

Copy link to clipboard

Copied

Yeah, so a driver compatibility issue is an unlikely scenario here since it's affecting GPUs from both makers.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 14, 2021 Apr 14, 2021

Copy link to clipboard

Copied

Yes, I reverted back to 22.3, and it's working now!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Apr 14, 2021 Apr 14, 2021

Copy link to clipboard

Copied

for Amd cards you need to go back to 22.2.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 14, 2021 Apr 14, 2021

Copy link to clipboard

Copied

I rolled back to v22.3.0 and it's working now

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 14, 2021 Apr 14, 2021

Copy link to clipboard

Copied

Same issue with update 22.3.1 on GPU Quadro P2000 (465.89 DCH driver version) and Windows 10 20H2 (19042.928).

Roll back to version 22.3.0 works fine

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 14, 2021 Apr 14, 2021

Copy link to clipboard

Copied

I suspect some thing went wrong with the latest PS version.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

FYI

For testing purpose I manually delete PS settings folder which is located under C:\Users\<username>\AppData\Roaming\Adobe\Adobe Photoshop 2021, and than PS started working fine with GPU detected, however when i closed PS and reopened it, PS did not detect GPU.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

Same issue with an AMD Radeon RX5700 XT on Windows 10

I have tried rolling back versions but it hasn't fixed the issue

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

*GBussey roll back to 22.2 not 22.3

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

Hi everybody, same problem here - but I've not idea how I can go back to former version.... Got a lot of customer orders and I've to work with ugly PS update in slowmotion - It's a nightmare!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

@Traumfaenger yes, it's kind of sad that a high profile, professsional product like PS has this kind of QA problems for W10.

You go back to earler version by using CC app where you installed PS. It will give you options to go back to earlier versions in the menu.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

Thanks everybody.... try it after my current work will be saved....!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

Wow.... I'am back...!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

Yes I had exactly this too.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

I'm also having this problem with NVIDIA Geforce MX250. Spent a couple of hours trying to sort it last night, then another couple of hours this morning. As far as I know I have the latest graphics driver version installed but every step seems so complicated for someone who isn't a PC tech, just a lowly photographer! I've followed advice above and reinstalling previous version of PS 22.3. Fingers crossed...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

Yes! Scrubby zoom is back! At least for now...Have closed and reopened PS twice and seems OK. What a waste of time though 😞

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

Interesting is that Illustrator also uses GPU and have no issue with yesterday's update.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

I have a 1080Ti and AS SOON as I updated to the latest version of Photoshop (version 22.3.1), I noticed that my graphics card was detected but they REMOVED some of the options that used to be there in "Advanced".

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

I know it sounds silly, but have you tried restarting Photoshop and see what happens? The latest update seems to behave very inconsistently. It appears to work (partially or fully) for some users at first, and then either works or breaks after restarting PS and/or the computer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

I have the same card as you and it does work on 22.3

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

Same issue on my Microsoft Surface Book with Nvidia GeForce GTX1060. Rolling back to earlier versions did NOT help. Have tried every version available to me, and also checked out all the troubleshooting steps I could on Adobe Help with no change to my predicament.

Haven't been able to edit photos for weeks and have to say, I'm not happy.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

Got my new notebook today and have the same issue with a core-i7 and a GeForce RTX3060. I'm downloading the older PS version now...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines