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P: Crash using object selection on Windows

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New Here ,
Apr 20, 2022 Apr 20, 2022

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My Phtoshop keeps crashing and I want to send them a fault report like this:-

escription
Faulting application name: Photoshop.exe, version: 23.2.2.325, time stamp: 0x622277a3
Faulting module name: HalideBottlenecks.8bx, version: 23.2.2.325, time stamp: 0x6222761c
Exception code: 0xc0000005
Fault offset: 0x0000000000058f70
Faulting process id: 0x3314
Faulting application start time: 0x01d84894b01b0c42
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2022\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\Extensions\HalideBottlenecks.8bx
Report Id: c2643262-fb9b-43c3-9e8d-027f4700ee65
Faulting package full name:
Faulting package-relative application ID:

 

There is no email addrtess anywhere!!!!

 

The crashes seem to occur whenver I use the object selection tool for some unknown reason....

 

very frustrating.

Bug Fixed
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Windows

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correct answers 2 Correct answers

Adobe Employee , Jun 14, 2022 Jun 14, 2022

Hi all,

 

We're happy to announce the release of Photoshop 23.4. This update includes the fix for this issue. To see the list of all fixed issues, click here

 

To update Photoshop to 23.4, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected, and share your feedback.

 

Thanks,

Mohit

Status Fixed

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Adobe Employee , Apr 24, 2022 Apr 24, 2022

Thanks. I found the crash reports. Will need an engineer to look at them. Looks like it's crashing in GPU or MachineLearning compute code (which uses the GPU).

 

Try this: Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

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13 Comments
Community Expert ,
Apr 20, 2022 Apr 20, 2022

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Welcome to the forum.
Which version of Photoshop and OS?
How much RAM and spare hard disk capacity do you have?

Does the crash occur with all docs or just one?

Have you tried resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences?

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Community Expert ,
Apr 20, 2022 Apr 20, 2022

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@Dlanodsknib wrote:

There is no email addrtess anywhere!!!!



Adobe does not offer email support. There should be a report button on the crash report that goes to Adobe. I'll tag @Jeffrey Tranberry to be sure he catches your post.

Jane

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Adobe Employee ,
Apr 20, 2022 Apr 20, 2022

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First, make sure you're using the latest version 23.3.

 

Second, I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Apr 22, 2022 Apr 22, 2022

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Hi Jeffrey

I replied via email - but that might not have worked - so I am answering you again here. 

I have noticed that I don;t always get an error report. It only seems to happen when I use the "lasso" in the "object selection tool". I just get a notice saying "An error has occured and Photoshop needs to close" or something similar. It seems now to be happening with monotonous regularity which is not only annoying but frutrating as in not all cases do I get a recovery on re-opening. In some instances I am referred to the Adobe Photoshop website and given a list of "fixes" such as re-setting the preferences and starting the programme with any add-ins. Well, I have done all ths and it is still happening. I pay a lot to use Phtoshop and I would not have thought a bug like this would be resultant.  I would pleasesd therefore if you could assist in eradicating this irritating behaviour. Thank you. 

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Adobe Employee ,
Apr 24, 2022 Apr 24, 2022

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Thanks. I found the crash reports. Will need an engineer to look at them. Looks like it's crashing in GPU or MachineLearning compute code (which uses the GPU).

 

Try this: Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Apr 24, 2022 Apr 24, 2022

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Thnaks Jeffery,

I think I had the box unchecked before re "Use Graphics P:rocessor" and the programme was still crashing. When I resetg the preferences - it has become checked again - so I have again unchecked it. I will let you know how I go in the next couple of days. Below please find user information as requested:

 

Adobe Photoshop Version: 23.3.0 20220405.r.394 3413e05 x64
Number of Launches: 12
Operating System: Windows 10 64-bit
Version: 10 10.0.19044.1645
System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 4
Processor speed: 3312 MHz
Built-in memory: 7917 MB
Free memory: 5059 MB
Memory available to Photoshop: 5310 MB
Memory used by Photoshop: 70 %
SAM SDK Version: 2.0.0-main.1076
ACP.local Status:
- SDK Version: 2.4.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 5.8.0.19
- Min Core Sync Required: 4.3.66.0
Live Edit Client SDK Version: 3.90.3
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 0
useOpenCL: 0
isGPUCapable: 1
GPUName: Intel(R) HD Graphics 530
GPUVendor: INTEL
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 4,284 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 0
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=22351655 -comment=Photoshop Version: Adobe Photoshop 23.3.0 20220405.r.394 3413e05 x64

[1262 ms]
Start sniffer 2022-04-25 11:54:00
# Photoshop Version: Adobe Photoshop 23.3.0 20220405.r.394 3413e05 x64
C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=22351655 -comment=Photoshop Version: Adobe Photoshop 23.3.0 20220405.r.394 3413e05 x64

{68 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) HD Graphics 530 index=0 preferred=1)

# devices: 1
Device 0
Name: Intel(R) HD Graphics 530
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 4,284 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 4,150 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver:
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_19812d3db79f7a21\igd10iumd64.dll
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_19812d3db79f7a21\igd12umd64.dll
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_19812d3db79f7a21\igdumdim64.dll
Driver date: 2021-06-01 000000.000000-000
Driver age: 10 months
Driver version: 27.20.100.9664
Supports UMA: SUPPORTED
D3D-ID: 6418
End platform native
{209 ms}

{209 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) HD Graphics 530 index=0 preferred=1)

# devices: 1
Device 0
Name: Intel(R) HD Graphics 530
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 4,284 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 4,150 MB
API version: 4.6 (4.6.0 - Build 27.20.100.9664)
Device version: 4.6 (4.6.0 - Build 27.20.100.9664)
Vendor name: INTEL
Driver:
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_19812d3db79f7a21\igd10iumd64.dll
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_19812d3db79f7a21\igd12umd64.dll
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_19812d3db79f7a21\igdumdim64.dll
Driver date: 2021-06-01 000000.000000-000
Driver age: 10 months
Driver version: 27.20.100.9664
GLSL version: 4.60 (4.60 - Build 27.20.100.9664)
End platform OpenGL
{323 ms}

{323 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Intel(R) HD Graphics 530
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 3,320 MB
VRAM: 3,320 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 16 GB / s
Compute score: 187.164
Device name string: Intel(R) HD Graphics 530
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{1178 ms}

Exit code kExitNormal
End sniffer 2022-04-25 11:54:02
[kStatusNormal, kExitNormal]

[1262 ms]
Finish RunAllAPIs

[4878 ms]
Start GetSnifferResult

[4878 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 91190382245146334446
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\
Temporary file path: C:\TMP\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 237.4G, 80.2G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2022/03/14-13:03:40 79.c41170d 79.c41170d
AdbePM.dll PatchMatch 2022/01/12:10:59:07 1.15de769dc03f392205cdd45bcd7674c35694bb52 1.15de769dc03f392205cdd45bcd7674c35694bb52
AdobeLinguistic.dll Adobe Linguisitc Library 353c9a5
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2022/03/30-04:53:11 79.9f64572 79.9f64572
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.cb34c9e 79.cb34c9e
AdobeXMP.dll Adobe XMP Core 2022/03/14-11:26:19 79.9ccc4de 79.9ccc4de
AdobeXMPFiles.dll Adobe XMP Files 2022/03/14-11:26:19 79.9ccc4de 79.9ccc4de
AdobeXMPScript.dll Adobe XMP Script 2022/03/14-11:26:19 79.9ccc4de 79.9ccc4de
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2022/03/14-13:03:40 79.c41170d 79.c41170d
AID.dll AID DLL 1.0.0.33
AIDE.dll AIDE 2022/03/11-03:19:26 79.d5f62b5 79.d5f62b5
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2022 26.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2022/03/14-13:03:40 79.c41170d 79.c41170d
AXE8SharedExpat.dll AXE8SharedExpat 2022/02/04-19:11:32 79.97e751e 79.97e751e
AXEDOMCore.dll AXEDOMCore 2022/02/04-19:11:32 79.97e751e 79.97e751e
Bib.dll BIB 2022/03/14-13:03:40 79.c41170d 79.c41170d
BIBUtils.dll BIBUtils 2022/03/14-13:03:40 79.c41170d 79.c41170d
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_program_options.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2022/03/14-13:03:40 79.c41170d 79.c41170d
CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
DirectML.dll DirectML Redistributable Library 1.5.1+210429-0157.1.dml-1.5.adbd007
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-6.0.2-release
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/01/04-10:07:31 82.3 82.3
filterport.dll FilterPort 1.1 O
icucnv69.dll International Components for Unicode Build 13.1.a82691a
icudt69.dll International Components for Unicode Build 13.1.a82691a
icuin69.dll International Components for Unicode Build 13.1.a82691a
icuuc69.dll International Components for Unicode Build 13.1.a82691a
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
JP2KLib.dll JP2KLib 2022/02/04-19:11:32 79.032215c 79.032215c
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.8.20210602.2.d4106de
mkl_avx2.dll Intel® Math Kernel Library 2020.0
mkl_avx512.dll Intel® Math Kernel Library 2020.0
mkl_core.dll Intel® Math Kernel Library 2020.0
mkl_def.dll Intel® Math Kernel Library 2020.0
mkl_mc3.dll Intel® Math Kernel Library 2020.0
mkl_sequential.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx2.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx512.dll Intel® Math Kernel Library 2020.0
mkl_vml_def.dll Intel® Math Kernel Library 2020.0
mkl_vml_mc3.dll Intel® Math Kernel Library 2020.0
MPS.dll MPS 2022/03/11-03:19:26 79.a655e94 79.a655e94
onnxruntime.dll Microsoft® Windows® Operating System 1.8.20210602.2.d4106de
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2022 23.3
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.2.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.2.0.100
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2022 23.3
PSViews.dll Adobe Photoshop 2022 23.3
ScCore.dll ScCore 2022/01/04-10:07:31 82.3 82.3
SVGRE.dll SVGRE 79.3035f41 79.3035f41
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 22.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.2.0.3a48b11 17.2.0.3a48b11
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-6.0.2-release
UPIC 2.4.1


Required plugins:

Accented Edges 23.3 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 23.3 - from the file “Adaptive Wide Angle.8bf”
Analog Efex Pro 2 5.0.4.1 - from the file “Analog Efex Pro 2.8bf”
Angled Strokes 23.3 - from the file “Filter Gallery.8bf”
ApplyImageDataFilter 17.0 - from the file “GigapixelAIApply_x64.8bf”
Average 23.3 - from the file “Average.8bf”
BackgroundFilter 5.0.4.1 - from the file “Background.8bf”
Bas Relief 23.3 - from the file “Filter Gallery.8bf”
BMP 23.3 - from the file “Standard MultiPlugin.8bf”
Camera Raw 14.3 - from the file “Camera Raw.8bi”
Camera Raw Filter 14.3 - from the file “Camera Raw.8bi”
Chalk && Charcoal 23.3 - from the file “Filter Gallery.8bf”
Charcoal 23.3 - from the file “Filter Gallery.8bf”
Chrome 23.3 - from the file “Filter Gallery.8bf”
Cineon 23.3 - from the file “Cineon.8bi”
Clouds 23.3 - from the file “Clouds.8bf”
Color Efex Pro 4 5.0.4.1 - from the file “Color Efex Pro 4.8bf”
Color Halftone 23.3 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 23.3 - from the file “Filter Gallery.8bf”
Conté Crayon 23.3 - from the file “Filter Gallery.8bf”
Craquelure 23.3 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 23.3 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 23.3 - from the file “Standard MultiPlugin.8bf”
Crosshatch 23.3 - from the file “Filter Gallery.8bf”
Crystallize 23.3 - from the file “Standard MultiPlugin.8bf”
Cutout 23.3 - from the file “Filter Gallery.8bf”
Dark Strokes 23.3 - from the file “Filter Gallery.8bf”
De-Interlace 23.3 - from the file “Standard MultiPlugin.8bf”
Dfine 2 5.0.4.1 - from the file “Dfine2.8bf”
Dicom 23.3 - from the file “Dicom.8bi”
Difference Clouds 23.3 - from the file “Clouds.8bf”
Diffuse Glow 23.3 - from the file “Filter Gallery.8bf”
Displace 23.3 - from the file “Standard MultiPlugin.8bf”
Dry Brush 23.3 - from the file “Filter Gallery.8bf”
Entropy 23.3 - from the file “statistics.8ba”
Export Color Lookup Tables 23.3 - from the file “Export3DLUT.8be”
Extrude 23.3 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 23.3 - from the file “FastCore.8bx”
Fibers 23.3 - from the file “Standard MultiPlugin.8bf”
Film Grain 23.3 - from the file “Filter Gallery.8bf”
Filter Gallery 23.3 - from the file “Filter Gallery.8bf”
FineStructuresFilter 5.0.4.1 - from the file “FineStructures.8bf”
Fresco 23.3 - from the file “Filter Gallery.8bf”
GatherImageDataFilter 17.0 - from the file “GigapixelAIGather_x64.8bf”
Glass 23.3 - from the file “Filter Gallery.8bf”
Glowing Edges 23.3 - from the file “Filter Gallery.8bf”
Grain 23.3 - from the file “Filter Gallery.8bf”
Graphic Pen 23.3 - from the file “Filter Gallery.8bf”
Halftone Pattern 23.3 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 23.3 - from the file “HalideBottlenecks.8bx”
HDR Efex Pro 2 5.0.4.1 - from the file “HDR Efex Pro 2.8bf”
HDRMergeUI 23.3 - from the file “HDRMergeUI.8bf”
HotPixelsFilter 5.0.4.1 - from the file “HotPixels.8bf”
HSB/HSL 23.3 - from the file “Standard MultiPlugin.8bf”
IFF Format 23.3 - from the file “Standard MultiPlugin.8bf”
IGES 23.3 - from the file “U3D.8bi”
Ink Outlines 23.3 - from the file “Filter Gallery.8bf”
JPEG 2000 23.3 - from the file “JPEG2000.8bi”
Kurtosis 23.3 - from the file “statistics.8ba”
Lens Blur 23.3 - from the file “Lens Blur.8bf”
Lens Correction 23.3 - from the file “Lens Correction.8bf”
Lens Flare 23.3 - from the file “Standard MultiPlugin.8bf”
Liquify 23.3 - from the file “Liquify.8bf”
Material Filter NO VERSION - from the file “MaterialFilter.8bf”
Matlab Operation 23.3 - from the file “ChannelPort.8bf”
Maximum 23.3 - from the file “statistics.8ba”
Mean 23.3 - from the file “statistics.8ba”
Measurement Core 23.3 - from the file “MeasurementCore.8me”
Median 23.3 - from the file “statistics.8ba”
Merge to HDR Efex Pro 2 5.0.4.1 - from the file “HDR Efex Pro 2.8bf”
Mezzotint 23.3 - from the file “Standard MultiPlugin.8bf”
Minimum 23.3 - from the file “statistics.8ba”
MMXCore Routines 23.3 - from the file “MMXCore.8bx”
Mosaic Tiles 23.3 - from the file “Filter Gallery.8bf”
Multiprocessor Support 23.3 - from the file “MultiProcessor Support.8bx”
Neon Glow 23.3 - from the file “Filter Gallery.8bf”
Nik Selective Tool 2 5.0.4 - from the file “SelectivePalette.8li”
Note Paper 23.3 - from the file “Filter Gallery.8bf”
NTSC Colors 23.3 - from the file “NTSC Colors.8bf”
Ocean Ripple 23.3 - from the file “Filter Gallery.8bf”
OpenEXR 23.3 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 23.3 - from the file “Filter Gallery.8bf”
Palette Knife 23.3 - from the file “Filter Gallery.8bf”
Patchwork 23.3 - from the file “Filter Gallery.8bf”
Paths to Illustrator 23.3 - from the file “Standard MultiPlugin.8bf”
PCX 23.3 - from the file “PCX.8bi”
Perspective Efex 5.0.4.1 - from the file “PhotoshopPlugin-filterPerspectiveEfex64.8bf”
Perspective Efex automation 5.0.4.1 - from the file “PhotoshopPlugin-automationPerspectiveEfex64.8li”
Photocopy 23.3 - from the file “Filter Gallery.8bf”
Picture Package Filter 23.3 - from the file “ChannelPort.8bf”
Pinch 23.3 - from the file “Standard MultiPlugin.8bf”
Pixar 23.3 - from the file “Pixar.8bi”
Plaster 23.3 - from the file “Filter Gallery.8bf”
Plastic Wrap 23.3 - from the file “Filter Gallery.8bf”
Pointillize 23.3 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 23.3 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 23.3 - from the file “PBM.8bi”
Poster Edges 23.3 - from the file “Filter Gallery.8bf”
PRC 23.3 - from the file “U3D.8bi”
Radial Blur 23.3 - from the file “Standard MultiPlugin.8bf”
Radiance 23.3 - from the file “Radiance.8bi”
Range 23.3 - from the file “statistics.8ba”
Render Color Lookup Grid 23.3 - from the file “Export3DLUT.8be”
Reticulation 23.3 - from the file “Filter Gallery.8bf”
Ripple 23.3 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 23.3 - from the file “Filter Gallery.8bf”
Save for Web 23.3 - from the file “Save for Web.8be”
ScriptingSupport 23.3 - from the file “ScriptingSupport.8li”
ShadowsFilter 5.0.4.1 - from the file “Shadows.8bf”
Sharpener Pro 3: (1) RAW Presharpener 5.0.4.1 - from the file “SHP3RPS.8bf”
Sharpener Pro 3: (2) Output Sharpener 5.0.4.1 - from the file “SHP3OS.8bf”
Shear 23.3 - from the file “Standard MultiPlugin.8bf”
Silver Efex Pro 3 NO VERSION - from the file “NikCollection.8bf”
Skewness 23.3 - from the file “statistics.8ba”
SkinFilter 5.0.4.1 - from the file “Skin.8bf”
SkyFilter 5.0.4.1 - from the file “Sky.8bf”
Smart Blur 23.3 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 23.3 - from the file “Filter Gallery.8bf”
Solarize 23.3 - from the file “Solarize.8bf”
Spatter 23.3 - from the file “Filter Gallery.8bf”
Spherize 23.3 - from the file “Standard MultiPlugin.8bf”
Sponge 23.3 - from the file “Filter Gallery.8bf”
Sprayed Strokes 23.3 - from the file “Filter Gallery.8bf”
Stained Glass 23.3 - from the file “Filter Gallery.8bf”
Stamp 23.3 - from the file “Filter Gallery.8bf”
Standard Deviation 23.3 - from the file “statistics.8ba”
StrongNoiseFilter 5.0.4.1 - from the file “StrongNoise.8bf”
Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Sumi-e 23.3 - from the file “Filter Gallery.8bf”
Summation 23.3 - from the file “statistics.8ba”
Targa 23.3 - from the file “Standard MultiPlugin.8bf”
Texturizer 23.3 - from the file “Filter Gallery.8bf”
Tiles 23.3 - from the file “Standard MultiPlugin.8bf”
Topaz Adjust AI 18.0 - from the file “tltopazadjustaips_x64.8bf”
Topaz Gigapixel AI 17.0 - from the file “GigapixelAIAutomation_x64.8li”
Topaz Sharpen AI 18.0 - from the file “tltopazsharpenaips_x64.8bf”
Topaz Studio 2 18.0 - from the file “tltopazstudio2ps_x64.8bf”
Torn Edges 23.3 - from the file “Filter Gallery.8bf”
Twirl 23.3 - from the file “Standard MultiPlugin.8bf”
U3D 23.3 - from the file “U3D.8bi”
Underpainting 23.3 - from the file “Filter Gallery.8bf”
Vanishing Point 23.3 - from the file “VanishingPoint.8bf”
Variance 23.3 - from the file “statistics.8ba”
Viveza 3 NO VERSION - from the file “NikCollection.8bf”
Water Paper 23.3 - from the file “Filter Gallery.8bf”
Watercolor 23.3 - from the file “Filter Gallery.8bf”
Wave 23.3 - from the file “Standard MultiPlugin.8bf”
WIA Support 23.3 - from the file “WIASupport.8li”
Wind 23.3 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 23.3 - from the file “WBMP.8bi”
ZigZag 23.3 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 5.9.0.51 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-5.9.0\"
CDO: 1.116.2
CmdN: 1.11.1
CDP: 1.141.1
Projects: 1.3.7
Loaded at: 135 ms - launch time impact: 0 ms
ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 22.7.0.0 - from the file "Required Folder"
Loaded at: 6192 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 21.4.0.0 - from the file "Required Folder"
CC Libraries Panel (Prepared) 3.19.218.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218\"
CAPTURE: 2.0.26 STOCK: 2.0.40
Neural Filters (Prepared) 1.12.1.31 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Prepared) 1.0.1.0 - from the file "Required Folder"
Photoshop UXP Export-As (Prepared) 5.8.3.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 2.7.0.0 - from the file "Required Folder"
Loaded at: 6192 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 4109 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2.4.0.20 - from the file "Required Folder"
Loaded at: 6194 ms - launch time impact: 0 ms

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218\manager.html”

Installed TWAIN devices: NONE

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New Here ,
Apr 25, 2022 Apr 25, 2022

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Hi Jeffrey

 

The latest.

It has got worse. Photoshop has become useless to me. It is freezing up on me every time I try to do something in it!

 

Help!

 

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Adobe Employee ,
Jun 14, 2022 Jun 14, 2022

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Hi all,

 

We're happy to announce the release of Photoshop 23.4. This update includes the fix for this issue. To see the list of all fixed issues, click here

 

To update Photoshop to 23.4, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected, and share your feedback.

 

Thanks,

Mohit

Status Fixed

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Explorer ,
Jun 22, 2022 Jun 22, 2022

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Hi Mohit
Sadly 23.4.1 still has not resolved my previously reported issue of my computer doing a full crash/reboot a few seconds after I have selected the object selection tool.  As I have said before this has happened with every 23.x.x version only when I select the object selection tool.  My W11 computer is fully stable with every other piece of softwarw including LrC and all the Topaz suite.  I run the latest NVidia Studio Drivers on a NVidia 1080 Ti card.  There are no crash reports being submitted as the full computer crash/reboot does not give a chance to record any reports.  I will have to continue to use PS 22.5.8 whicvh is fully stable until you guys can work out the software bug causing this behaviour.  I know I am not alone as there are numerous other reportsa of my behaviour occurring with others who are all probably like me and sitting on v 22 waiting.  I believe it to be some sort of incompatibility between the NVidia drivers and code involved in the object selection routine.  I still find it curious that there is no such issue when selecting objects in the latest LR versions.  I have tried deselecting the Use GPU processor also with no change.

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Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

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Hi @scottm28807177 

 

Sorry to hear that. Have you submitted the crash logs to Adobe along with your email address? If yes, please share your email address with me via private message so that I can look for the submitted logs?

 

Thanks,

Mohit

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Explorer ,
Jun 28, 2022 Jun 28, 2022

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Hi Mohit.  As per previous posts I am unable to submit crash reports as once I select the Object selection tool, I get a spinning wheel for around 2 seconds then a complete reboot of my computer.  Therefore there are no crash reports I can submit.  Happy for you to communicate with me if I can be of any help.  Will send my email address.

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Adobe Employee ,
Jun 29, 2022 Jun 29, 2022

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Hi @scottm28807177 

 

Thanks for the update and for sharing your email. Could you please turn off the GPU from the Photoshop preferences and check if that helps to decrease the problem for you? Also, download the log collector tool on your machine and submit the logs to Adobe: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 

 

Thanks,

Mohit

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Explorer ,
Jun 29, 2022 Jun 29, 2022

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LATEST

Hi Mohit
I have already tried with GPU processing option both on and off and makes
no difference to the crash/reboot issue. Repeated with the latest version.
I will download the log collector as you wish and implement collection
tomorrow.
Regards
Scott McGregor

 

[Personal information removed for your protection on a public forum. Be careful with email replies.]

 

 

 

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