P: Crashes in OpenCL when changing image size (windows)

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Community Beginner ,
Jan 23, 2022 Jan 23, 2022

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Anyone else having an issue with Photoshop crashing when trying to change image size.  I have a lot of orders to complete and this was no issue until I did the update.  HELP!!!!!  And I have done three of these

MrsPhillips_0-1642981353833.png

 

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correct answers 3 Correct answers

Adobe Employee , Jun 14, 2022 Jun 14, 2022

Hi all,

 

We're happy to announce the release of Photoshop 23.4. This update includes the fix for this issue. To see the list of all fixed issues, click here

 

To update Photoshop to 23.4, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected, and share your feedback.

 

Thanks,

Mohit

Status Fixed

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Adobe Employee , Apr 24, 2022 Apr 24, 2022

@Scotsman Down Under Thanks for submitting a crash report! It looks like a crash in OpenCL. Try this: go to Preferences > Performance and click on the "Advanced Settings" button. Uncheck Use OpenCL, restart Photoshop and try your steps to see if the problem persists.

Status Acknowledged

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Adobe Employee , Apr 08, 2022 Apr 08, 2022

@Adventure.Mentality Found your crash report. It looks like you're hitting the same issue on this thread. Engineering is investigating.

Status Acknowledged

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Community Expert ,
Jan 24, 2022 Jan 24, 2022

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Hi

Try resetting your Photoshop preferences

https://helpx.adobe.com/photoshop/using/preferences.html

If that doesn't try using the Adobe cleaner tool

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Adobe Employee ,
Jan 24, 2022 Jan 24, 2022

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Thanks for submitting a crash report. It looks like the issue is with OpenCL and your card/driver.

 

Go to Preferences > Performance and click on the "Advanced Settings" button. Uncheck Use OpenCL, restart Photoshop and try your steps to see if the problem persists.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Jan 24, 2022 Jan 24, 2022

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If you need more assistance, it's very helpful if you include the text in your Photoshop > Help > System Info panel so that we can see more details about your system.

If you have an nVidiaGPU, install the Studio driver from January, NOT the Dec Studio driver.

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New Here ,
Jan 30, 2022 Jan 30, 2022

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Every time I click Ok in the Image Size box after adjusting the width, Photoshop crashes. I've been sending in crash reports but have not heard anything back yet. I've ensured everything is up to date and tried increasing the memory usage to 90% without success. All other settings are at default. The issue seems to impact all file types (psd, psdc, jpg, png). Any other idea of what I can try?

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Community Expert ,
Jan 30, 2022 Jan 30, 2022

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Try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

(Mac OS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

Also: https://helpx.adobe.com/photoshop/using/preferences.html

*To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
MacOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Note:
The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Feb 02, 2022 Feb 02, 2022

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Photoshop CC 23.1.1 crashes when resizing any size image in Windows 11.

This is a crippling problem.  Please help.

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Community Expert ,
Feb 03, 2022 Feb 03, 2022

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Hi

Try resetting you Photoshop preferences

https://helpx.adobe.com/photoshop/using/preferences.html

Also Photoshop crashes are usually caused by either failing hardware or buggy drivers, especially the GPU driver, have you tried updating that from the manufacturers website

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New Here ,
Feb 10, 2022 Feb 10, 2022

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I have the same issue over here. I've tried all the troubleshooting solution proposed, all my drivers are up to date and my computer is brand new. Still unable to resize images without PS crashing 😕

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Community Beginner ,
Mar 01, 2022 Mar 01, 2022

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Every time I resize an image, Photoshop (23.2.1 Release) crashes. My solution is to uncheck the "Use graphics processor" box. Do you know why this happens?

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Community Expert ,
Mar 01, 2022 Mar 01, 2022

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Hi

What exact GPU do you have in your system, does it meet Photoshop's system requirements.

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Have you tried updating the GPU driver from the manufacturers website.

Also try enabling this option in preferences and restarting Photoshop to see if it helps.

2022-03-01 17_56_57-Preferences.png

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Adobe Employee ,
Mar 01, 2022 Mar 01, 2022

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Thanks for the crash logs. It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Mar 01, 2022 Mar 01, 2022

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Thanks for your answers, I tried what Ged_Traynor recommended but it didn't work. My GPU is compatible and the drive is updated (image attached).Captura de pantalla 2022-03-01 120755.png

I leave the information requested by Jeffrey Tranberry.
Thanks

 

Adobe Photoshop Version: 23.2.1 20220222.r.303 eedc582 x64
Number of Launches: 15
Operating System: Windows 10 64-bit
Version: 10 10.0.19044.1566
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3893 MHz
Built-in memory: 65423 MB
Free memory: 41959 MB
Memory available to Photoshop: 51315 MB
Memory used by Photoshop: 70 %
SAM SDK Version: 2.0.0-main.1010
ACP.local Status:
- SDK Version: 2.1.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 5.4.0.15
- Min Core Sync Required: 4.3.66.0
Live Edit Client SDK Version: 3.89.01
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1028K
Image cache levels: 6
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA Quadro RTX 4000
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,408 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=-1920, bottom=1080, right=0
Display: 3
Display Bounds: top=20, left=1920, bottom=1070, right=3600
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=238276487 -comment=Photoshop Version: Adobe Photoshop 23.2.1 20220222.r.303 eedc582 x64

[1670 ms]
Start GetSnifferResult

[2385 ms]
Start sniffer 2022-03-01 12:02:37
# Photoshop Version: Adobe Photoshop 23.2.1 20220222.r.303 eedc582 x64
C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=238276487 -comment=Photoshop Version: Adobe Photoshop 23.2.1 20220222.r.303 eedc582 x64

{36 ms}
Start platform native
# displays: 3
Display 0
Display: \\.\DISPLAY2
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA Quadro RTX 4000 index=0 preferred=1)

Display 1
Display: \\.\DISPLAY1
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((-1,920 0) -> (0 1,080), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA Quadro RTX 4000 index=0 preferred=1)

Display 2
Display: \\.\DISPLAY3
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((1,920 20) -> (3,600 1,070), w=1,680, h=1,050)
Dimensions: (1,680 1,050)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA Quadro RTX 4000 index=0 preferred=1)

# devices: 1
Device 0
Name: NVIDIA Quadro RTX 4000
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 3
\\.\DISPLAY2
\\.\DISPLAY1
\\.\DISPLAY3
GPU accessible RAM: 8,408 MB
VRAM: 8,408 MB
Dedicated System RAM: 0 MB
Shared System RAM: 34,300 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver: C:\Windows\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_6f53ad2f8f1e007b\nvldumdx.dll
Driver date: 2022-02-10 000000.000000-000
Driver age: 1 month
Driver version: 30.0.15.1179
Supports UMA: UNSUPPORTED
D3D-ID: 7857
End platform native
{190 ms}

{190 ms}
Start platform OpenGL
# displays: 3
Display 0
Display: \\.\DISPLAY2
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Quadro RTX 4000/PCIe/SSE2 index=0 preferred=1)

Display 1
Display: \\.\DISPLAY1
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((-1,920 0) -> (0 1,080), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Quadro RTX 4000/PCIe/SSE2 index=0 preferred=1)

Display 2
Display: \\.\DISPLAY3
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((1,920 20) -> (3,600 1,070), w=1,680, h=1,050)
Dimensions: (1,680 1,050)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Quadro RTX 4000/PCIe/SSE2 index=0 preferred=1)

# devices: 1
Device 0
Name: Quadro RTX 4000/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 3
\\.\DISPLAY2
\\.\DISPLAY1
\\.\DISPLAY3
GPU accessible RAM: 8,408 MB
VRAM: 8,408 MB
Dedicated System RAM: 0 MB
Shared System RAM: 34,300 MB
API version: 2.1 (2.1.2 NVIDIA 511.79)
Device version: 2.1 (2.1.2 NVIDIA 511.79)
Vendor name: NVIDIA
Driver: C:\Windows\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_6f53ad2f8f1e007b\nvldumdx.dll
Driver date: 2022-02-10 000000.000000-000
Driver age: 1 month
Driver version: 30.0.15.1179
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{402 ms}

{402 ms}
Start platform OpenCL
# displays: 0

# devices: 3
Device 0
Name: Quadro RTX 4000
Preferred: FALSE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 344 GB / s
Compute score: 2,141.58
Device name string: Quadro RTX 4000
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: NVIDIA Quadro RTX 4000
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,408 MB
VRAM: 8,408 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 D3D12 Implementation)
Device version: 1.2 (OpenCL 1.2 D3D12 Implementation)
Vendor name: MICROSOFT
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 206,361 GB / s
Compute score: 2.13618e+06
Device name string: NVIDIA Quadro RTX 4000
Device vendor string: Microsoft
Platform name string: OpenCLOn12
Platform vendor string: Microsoft

Device 2
Name: Microsoft Basic Render Driver
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 34,300 MB
VRAM: 34,300 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 D3D12 Implementation)
Device version: 1.2 (OpenCL 1.2 D3D12 Implementation)
Vendor name: MICROSOFT
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 4,261 GB / s
Compute score: 15,731.4
Device name string: Microsoft Basic Render Driver
Device vendor string: Microsoft
Platform name string: OpenCLOn12
Platform vendor string: Microsoft
End platform OpenCL
{2234 ms}

Exit code kExitNormal
End sniffer 2022-03-01 12:02:39
[kStatusNormal, kExitNormal]

[2385 ms]
Finish RunAllAPIs

[2387 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970110863971888487
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): off
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\
Temporary file path: C:\Users\gerar\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
E:\, 111.8G, 111.7G free
D:\, 232.9G, 107.7G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\

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pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2022 23.2
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.2.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.2.0.100
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2022 23.2
PSViews.dll Adobe Photoshop 2022 23.2
ScCore.dll ScCore 2022/01/04-10:07:31 82.3 82.3
SVGRE.dll SVGRE 79.1f1e1ff 79.1f1e1ff
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 22.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.2.0.3a48b11 17.2.0.3a48b11
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-5.6.1-2-a74472e
UPIC 2.3.1


Required plugins:

Accented Edges 23.2 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 23.2 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 23.2 - from the file “Filter Gallery.8bf”
Average 23.2 - from the file “Average.8bf”
Bas Relief 23.2 - from the file “Filter Gallery.8bf”
BMP 23.2 - from the file “Standard MultiPlugin.8bf”
Camera Raw 14.2 - from the file “Camera Raw.8bi”
Camera Raw Filter 14.2 - from the file “Camera Raw.8bi”
Chalk && Charcoal 23.2 - from the file “Filter Gallery.8bf”
Charcoal 23.2 - from the file “Filter Gallery.8bf”
Chrome 23.2 - from the file “Filter Gallery.8bf”
Cineon 23.2 - from the file “Cineon.8bi”
Clouds 23.2 - from the file “Clouds.8bf”
Color Halftone 23.2 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 23.2 - from the file “Filter Gallery.8bf”
Conté Crayon 23.2 - from the file “Filter Gallery.8bf”
Craquelure 23.2 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 23.2 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 23.2 - from the file “Standard MultiPlugin.8bf”
Crosshatch 23.2 - from the file “Filter Gallery.8bf”
Crystallize 23.2 - from the file “Standard MultiPlugin.8bf”
Cutout 23.2 - from the file “Filter Gallery.8bf”
Dark Strokes 23.2 - from the file “Filter Gallery.8bf”
De-Interlace 23.2 - from the file “Standard MultiPlugin.8bf”
Dicom 23.2 - from the file “Dicom.8bi”
Difference Clouds 23.2 - from the file “Clouds.8bf”
Diffuse Glow 23.2 - from the file “Filter Gallery.8bf”
Displace 23.2 - from the file “Standard MultiPlugin.8bf”
Dry Brush 23.2 - from the file “Filter Gallery.8bf”
Entropy 23.2 - from the file “statistics.8ba”
Export Color Lookup Tables 23.2 - from the file “Export3DLUT.8be”
Extrude 23.2 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 23.2 - from the file “FastCore.8bx”
Fibers 23.2 - from the file “Standard MultiPlugin.8bf”
Film Grain 23.2 - from the file “Filter Gallery.8bf”
Filter Gallery 23.2 - from the file “Filter Gallery.8bf”
Fresco 23.2 - from the file “Filter Gallery.8bf”
Glass 23.2 - from the file “Filter Gallery.8bf”
Glowing Edges 23.2 - from the file “Filter Gallery.8bf”
Grain 23.2 - from the file “Filter Gallery.8bf”
Graphic Pen 23.2 - from the file “Filter Gallery.8bf”
Halftone Pattern 23.2 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 23.2 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 23.2 - from the file “HDRMergeUI.8bf”
HSB/HSL 23.2 - from the file “Standard MultiPlugin.8bf”
IFF Format 23.2 - from the file “Standard MultiPlugin.8bf”
IGES 23.2 - from the file “U3D.8bi”
Ink Outlines 23.2 - from the file “Filter Gallery.8bf”
JPEG 2000 23.2 - from the file “JPEG2000.8bi”
Kurtosis 23.2 - from the file “statistics.8ba”
Lens Blur 23.2 - from the file “Lens Blur.8bf”
Lens Correction 23.2 - from the file “Lens Correction.8bf”
Lens Flare 23.2 - from the file “Standard MultiPlugin.8bf”
Liquify 23.2 - from the file “Liquify.8bf”
Material Filter NO VERSION - from the file “MaterialFilter.8bf”
Matlab Operation 23.2 - from the file “ChannelPort.8bf”
Maximum 23.2 - from the file “statistics.8ba”
Mean 23.2 - from the file “statistics.8ba”
Measurement Core 23.2 - from the file “MeasurementCore.8me”
Median 23.2 - from the file “statistics.8ba”
Mezzotint 23.2 - from the file “Standard MultiPlugin.8bf”
Minimum 23.2 - from the file “statistics.8ba”
MMXCore Routines 23.2 - from the file “MMXCore.8bx”
Mosaic Tiles 23.2 - from the file “Filter Gallery.8bf”
Multiprocessor Support 23.2 - from the file “MultiProcessor Support.8bx”
Neon Glow 23.2 - from the file “Filter Gallery.8bf”
Note Paper 23.2 - from the file “Filter Gallery.8bf”
NTSC Colors 23.2 - from the file “NTSC Colors.8bf”
Ocean Ripple 23.2 - from the file “Filter Gallery.8bf”
OpenEXR 23.2 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 23.2 - from the file “Filter Gallery.8bf”
Palette Knife 23.2 - from the file “Filter Gallery.8bf”
Patchwork 23.2 - from the file “Filter Gallery.8bf”
Paths to Illustrator 23.2 - from the file “Standard MultiPlugin.8bf”
PCX 23.2 - from the file “PCX.8bi”
Photocopy 23.2 - from the file “Filter Gallery.8bf”
Picture Package Filter 23.2 - from the file “ChannelPort.8bf”
Pinch 23.2 - from the file “Standard MultiPlugin.8bf”
Pixar 23.2 - from the file “Pixar.8bi”
Plaster 23.2 - from the file “Filter Gallery.8bf”
Plastic Wrap 23.2 - from the file “Filter Gallery.8bf”
Pointillize 23.2 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 23.2 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 23.2 - from the file “PBM.8bi”
Poster Edges 23.2 - from the file “Filter Gallery.8bf”
PRC 23.2 - from the file “U3D.8bi”
Radial Blur 23.2 - from the file “Standard MultiPlugin.8bf”
Radiance 23.2 - from the file “Radiance.8bi”
Range 23.2 - from the file “statistics.8ba”
Render Color Lookup Grid 23.2 - from the file “Export3DLUT.8be”
Reticulation 23.2 - from the file “Filter Gallery.8bf”
Ripple 23.2 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 23.2 - from the file “Filter Gallery.8bf”
Save for Web 23.2 - from the file “Save for Web.8be”
ScriptingSupport 23.2 - from the file “ScriptingSupport.8li”
Shake Reduction 23.2 - from the file “Shake Reduction.8bf”
Shear 23.2 - from the file “Standard MultiPlugin.8bf”
Skewness 23.2 - from the file “statistics.8ba”
Smart Blur 23.2 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 23.2 - from the file “Filter Gallery.8bf”
Solarize 23.2 - from the file “Solarize.8bf”
Spatter 23.2 - from the file “Filter Gallery.8bf”
Spherize 23.2 - from the file “Standard MultiPlugin.8bf”
Sponge 23.2 - from the file “Filter Gallery.8bf”
Sprayed Strokes 23.2 - from the file “Filter Gallery.8bf”
Stained Glass 23.2 - from the file “Filter Gallery.8bf”
Stamp 23.2 - from the file “Filter Gallery.8bf”
Standard Deviation 23.2 - from the file “statistics.8ba”
Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Sumi-e 23.2 - from the file “Filter Gallery.8bf”
Summation 23.2 - from the file “statistics.8ba”
Targa 23.2 - from the file “Standard MultiPlugin.8bf”
Texturizer 23.2 - from the file “Filter Gallery.8bf”
Tiles 23.2 - from the file “Standard MultiPlugin.8bf”
Torn Edges 23.2 - from the file “Filter Gallery.8bf”
Twirl 23.2 - from the file “Standard MultiPlugin.8bf”
U3D 23.2 - from the file “U3D.8bi”
Underpainting 23.2 - from the file “Filter Gallery.8bf”
Vanishing Point 23.2 - from the file “VanishingPoint.8bf”
Variance 23.2 - from the file “statistics.8ba”
Water Paper 23.2 - from the file “Filter Gallery.8bf”
Watercolor 23.2 - from the file “Filter Gallery.8bf”
Wave 23.2 - from the file “Standard MultiPlugin.8bf”
WIA Support 23.2 - from the file “WIASupport.8li”
Wind 23.2 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 23.2 - from the file “WBMP.8bi”
ZigZag 23.2 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 5.5.0.54 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-5.5.0\"
CDO: 1.112.0
CmdN: 1.10.5
CDP: 1.137.1
Projects: 1.3.2
Loaded at: 62 ms - launch time impact: 42 ms
ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 22.4.0.0 - from the file "Required Folder"
Loaded at: 7532 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 21.2.0.0 - from the file "Required Folder"
CC Libraries Panel (Prepared) 3.18.149.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\"
CAPTURE: 2.0.22 STOCK: 2.0.32
Photoshop Cloud Value Dialog (Prepared) 1.0.1.0 - from the file "Required Folder"
Photoshop UXP Export-As (Prepared) 5.6.2.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 2.4.1.0 - from the file "Required Folder"
Loaded at: 7532 ms - launch time impact: 0 ms
Photoshop Personalization (Loaded) 2.0.0.0 - from the file "Required Folder"
Loaded at: 7532 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.3.6.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 5539 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2.2.0.19 - from the file "Required Folder"
Loaded at: 7533 ms - launch time impact: 18 ms
Neural Filters (Registered) 1.11.2.0 - from the file "Required Folder"

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\manager.html”

Installed TWAIN devices: NONE

 

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Community Beginner ,
Mar 01, 2022 Mar 01, 2022

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Thanks for your answers, I tried what Ged_Traynor recommended but it didn't work. My GPU is compatible and the drive is updated (image attached).

GerardoGarciadg_2-1646158785086.png

 

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Community Beginner ,
Mar 01, 2022 Mar 01, 2022

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I am trying to send the information from System Info but at the time of publishing it is deleted, is there any other way to send you this information?

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Community Beginner ,
Mar 01, 2022 Mar 01, 2022

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Adobe Photoshop Version: 23.2.1 20220222.r.303 eedc582 x64
Number of Launches: 15
Operating System: Windows 10 64-bit
Version: 10 10.0.19044.1566
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3893 MHz
Built-in memory: 65423 MB
Free memory: 41959 MB
Memory available to Photoshop: 51315 MB
Memory used by Photoshop: 70 %
SAM SDK Version: 2.0.0-main.1010
ACP.local Status:
- SDK Version: 2.1.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 5.4.0.15
- Min Core Sync Required: 4.3.66.0
Live Edit Client SDK Version: 3.89.01
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1028K
Image cache levels: 6
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA Quadro RTX 4000
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,408 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=-1920, bottom=1080, right=0
Display: 3
Display Bounds: top=20, left=1920, bottom=1070, right=3600
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=238276487 -comment=Photoshop Version: Adobe Photoshop 23.2.1 20220222.r.303 eedc582 x64

[1670 ms]
Start GetSnifferResult

[2385 ms]
Start sniffer 2022-03-01 12:02:37
# Photoshop Version: Adobe Photoshop 23.2.1 20220222.r.303 eedc582 x64
C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=238276487 -comment=Photoshop Version: Adobe Photoshop 23.2.1 20220222.r.303 eedc582 x64

{36 ms}
Start platform native
# displays: 3
Display 0
Display: \\.\DISPLAY2
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA Quadro RTX 4000 index=0 preferred=1)

Display 1
Display: \\.\DISPLAY1
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((-1,920 0) -> (0 1,080), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA Quadro RTX 4000 index=0 preferred=1)

Display 2
Display: \\.\DISPLAY3
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((1,920 20) -> (3,600 1,070), w=1,680, h=1,050)
Dimensions: (1,680 1,050)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA Quadro RTX 4000 index=0 preferred=1)

# devices: 1
Device 0
Name: NVIDIA Quadro RTX 4000
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 3
\\.\DISPLAY2
\\.\DISPLAY1
\\.\DISPLAY3
GPU accessible RAM: 8,408 MB
VRAM: 8,408 MB
Dedicated System RAM: 0 MB
Shared System RAM: 34,300 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver: C:\Windows\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_6f53ad2f8f1e007b\nvldumdx.dll
Driver date: 2022-02-10 000000.000000-000
Driver age: 1 month
Driver version: 30.0.15.1179
Supports UMA: UNSUPPORTED
D3D-ID: 7857
End platform native
{190 ms}

{190 ms}
Start platform OpenGL
# displays: 3
Display 0
Display: \\.\DISPLAY2
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Quadro RTX 4000/PCIe/SSE2 index=0 preferred=1)

Display 1
Display: \\.\DISPLAY1
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((-1,920 0) -> (0 1,080), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Quadro RTX 4000/PCIe/SSE2 index=0 preferred=1)

Display 2
Display: \\.\DISPLAY3
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((1,920 20) -> (3,600 1,070), w=1,680, h=1,050)
Dimensions: (1,680 1,050)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Quadro RTX 4000/PCIe/SSE2 index=0 preferred=1)

# devices: 1
Device 0
Name: Quadro RTX 4000/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 3
\\.\DISPLAY2
\\.\DISPLAY1
\\.\DISPLAY3
GPU accessible RAM: 8,408 MB
VRAM: 8,408 MB
Dedicated System RAM: 0 MB
Shared System RAM: 34,300 MB
API version: 2.1 (2.1.2 NVIDIA 511.79)
Device version: 2.1 (2.1.2 NVIDIA 511.79)
Vendor name: NVIDIA
Driver: C:\Windows\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_6f53ad2f8f1e007b\nvldumdx.dll
Driver date: 2022-02-10 000000.000000-000
Driver age: 1 month
Driver version: 30.0.15.1179
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{402 ms}

{402 ms}
Start platform OpenCL
# displays: 0

# devices: 3
Device 0
Name: Quadro RTX 4000
Preferred: FALSE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 344 GB / s
Compute score: 2,141.58
Device name string: Quadro RTX 4000
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: NVIDIA Quadro RTX 4000
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,408 MB
VRAM: 8,408 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 D3D12 Implementation)
Device version: 1.2 (OpenCL 1.2 D3D12 Implementation)
Vendor name: MICROSOFT
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 206,361 GB / s
Compute score: 2.13618e+06
Device name string: NVIDIA Quadro RTX 4000
Device vendor string: Microsoft
Platform name string: OpenCLOn12
Platform vendor string: Microsoft

Device 2
Name: Microsoft Basic Render Driver
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 34,300 MB
VRAM: 34,300 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 D3D12 Implementation)
Device version: 1.2 (OpenCL 1.2 D3D12 Implementation)
Vendor name: MICROSOFT
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 4,261 GB / s
Compute score: 15,731.4
Device name string: Microsoft Basic Render Driver
Device vendor string: Microsoft
Platform name string: OpenCLOn12
Platform vendor string: Microsoft
End platform OpenCL
{2234 ms}

Exit code kExitNormal
End sniffer 2022-03-01 12:02:39
[kStatusNormal, kExitNormal]

[2385 ms]
Finish RunAllAPIs

[2387 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970110863971888487
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): off
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\
Temporary file path: C:\Users\gerar\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
E:\, 111.8G, 111.7G free
D:\, 232.9G, 107.1G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2021/12/09-10:11:11 79.c5c71c0 79.c5c71c0
AdbePM.dll PatchMatch 2022/01/12:10:59:07 1.15de769dc03f392205cdd45bcd7674c35694bb52 1.15de769dc03f392205cdd45bcd7674c35694bb52
AdobeLinguistic.dll Adobe Linguisitc Library e047f0a
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2022/01/18-15:23:23 79.6968712 79.6968712
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.e954fe6 79.e954fe6
AdobeXMP.dll Adobe XMP Core 2021/12/08-19:11:22 79.b0f8be9 79.b0f8be9
AdobeXMPFiles.dll Adobe XMP Files 2021/12/08-19:11:22 79.b0f8be9 79.b0f8be9
AdobeXMPScript.dll Adobe XMP Script 2021/12/08-19:11:22 79.b0f8be9 79.b0f8be9
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2021/12/09-10:11:11 79.c5c71c0 79.c5c71c0
AID.dll AID DLL 1.0.0.33
AIDE.dll AIDE 2021/12/08-17:42:20 79.f1d2aac 79.f1d2aac
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2022 26.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2021/12/09-10:11:11 79.c5c71c0 79.c5c71c0
AXE8SharedExpat.dll AXE8SharedExpat 2021/11/30-00:40:44 79.d4c2289 79.d4c2289
AXEDOMCore.dll AXEDOMCore 2021/11/30-00:40:44 79.d4c2289 79.d4c2289
Bib.dll BIB 2021/12/09-10:11:11 79.c5c71c0 79.c5c71c0
BIBUtils.dll BIBUtils 2021/12/09-10:11:11 79.c5c71c0 79.c5c71c0
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_program_options.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2021/12/09-10:11:11 79.c5c71c0 79.c5c71c0
CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
DirectML.dll DirectML Redistributable Library 1.5.1+210429-0157.1.dml-1.5.adbd007
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-5.6.1-2-a74472e
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/01/04-10:07:31 82.3 82.3
filterport.dll FilterPort 1.1 O
icucnv69.dll International Components for Unicode Build 13.1.a82691a
icudt69.dll International Components for Unicode Build 13.1.a82691a
icuin69.dll International Components for Unicode Build 13.1.a82691a
icuuc69.dll International Components for Unicode Build 13.1.a82691a
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
JP2KLib.dll JP2KLib 2021/12/07-19:50:35 79.b3b99f7 79.b3b99f7
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.8.20210602.2.d4106de
mkl_avx2.dll Intel® Math Kernel Library 2020.0
mkl_avx512.dll Intel® Math Kernel Library 2020.0
mkl_core.dll Intel® Math Kernel Library 2020.0
mkl_def.dll Intel® Math Kernel Library 2020.0
mkl_mc3.dll Intel® Math Kernel Library 2020.0
mkl_sequential.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx2.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx512.dll Intel® Math Kernel Library 2020.0
mkl_vml_def.dll Intel® Math Kernel Library 2020.0
mkl_vml_mc3.dll Intel® Math Kernel Library 2020.0
MPS.dll MPS 2021/12/03-00:36:58 79.5449bfb 79.5449bfb
onnxruntime.dll Microsoft® Windows® Operating System 1.8.20210602.2.d4106de
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2022 23.2
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.2.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.2.0.100
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2022 23.2
PSViews.dll Adobe Photoshop 2022 23.2
ScCore.dll ScCore 2022/01/04-10:07:31 82.3 82.3
SVGRE.dll SVGRE 79.1f1e1ff 79.1f1e1ff
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 22.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.2.0.3a48b11 17.2.0.3a48b11
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-5.6.1-2-a74472e
UPIC 2.3.1


Required plugins:

Accented Edges 23.2 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 23.2 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 23.2 - from the file “Filter Gallery.8bf”
Average 23.2 - from the file “Average.8bf”
Bas Relief 23.2 - from the file “Filter Gallery.8bf”
BMP 23.2 - from the file “Standard MultiPlugin.8bf”
Camera Raw 14.2 - from the file “Camera Raw.8bi”
Camera Raw Filter 14.2 - from the file “Camera Raw.8bi”
Chalk && Charcoal 23.2 - from the file “Filter Gallery.8bf”
Charcoal 23.2 - from the file “Filter Gallery.8bf”
Chrome 23.2 - from the file “Filter Gallery.8bf”
Cineon 23.2 - from the file “Cineon.8bi”
Clouds 23.2 - from the file “Clouds.8bf”
Color Halftone 23.2 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 23.2 - from the file “Filter Gallery.8bf”
Conté Crayon 23.2 - from the file “Filter Gallery.8bf”
Craquelure 23.2 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 23.2 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 23.2 - from the file “Standard MultiPlugin.8bf”
Crosshatch 23.2 - from the file “Filter Gallery.8bf”
Crystallize 23.2 - from the file “Standard MultiPlugin.8bf”
Cutout 23.2 - from the file “Filter Gallery.8bf”
Dark Strokes 23.2 - from the file “Filter Gallery.8bf”
De-Interlace 23.2 - from the file “Standard MultiPlugin.8bf”
Dicom 23.2 - from the file “Dicom.8bi”
Difference Clouds 23.2 - from the file “Clouds.8bf”
Diffuse Glow 23.2 - from the file “Filter Gallery.8bf”
Displace 23.2 - from the file “Standard MultiPlugin.8bf”
Dry Brush 23.2 - from the file “Filter Gallery.8bf”
Entropy 23.2 - from the file “statistics.8ba”
Export Color Lookup Tables 23.2 - from the file “Export3DLUT.8be”
Extrude 23.2 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 23.2 - from the file “FastCore.8bx”
Fibers 23.2 - from the file “Standard MultiPlugin.8bf”
Film Grain 23.2 - from the file “Filter Gallery.8bf”
Filter Gallery 23.2 - from the file “Filter Gallery.8bf”
Fresco 23.2 - from the file “Filter Gallery.8bf”
Glass 23.2 - from the file “Filter Gallery.8bf”
Glowing Edges 23.2 - from the file “Filter Gallery.8bf”
Grain 23.2 - from the file “Filter Gallery.8bf”
Graphic Pen 23.2 - from the file “Filter Gallery.8bf”
Halftone Pattern 23.2 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 23.2 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 23.2 - from the file “HDRMergeUI.8bf”
HSB/HSL 23.2 - from the file “Standard MultiPlugin.8bf”
IFF Format 23.2 - from the file “Standard MultiPlugin.8bf”
IGES 23.2 - from the file “U3D.8bi”
Ink Outlines 23.2 - from the file “Filter Gallery.8bf”
JPEG 2000 23.2 - from the file “JPEG2000.8bi”
Kurtosis 23.2 - from the file “statistics.8ba”
Lens Blur 23.2 - from the file “Lens Blur.8bf”
Lens Correction 23.2 - from the file “Lens Correction.8bf”
Lens Flare 23.2 - from the file “Standard MultiPlugin.8bf”
Liquify 23.2 - from the file “Liquify.8bf”
Material Filter NO VERSION - from the file “MaterialFilter.8bf”
Matlab Operation 23.2 - from the file “ChannelPort.8bf”
Maximum 23.2 - from the file “statistics.8ba”
Mean 23.2 - from the file “statistics.8ba”
Measurement Core 23.2 - from the file “MeasurementCore.8me”
Median 23.2 - from the file “statistics.8ba”
Mezzotint 23.2 - from the file “Standard MultiPlugin.8bf”
Minimum 23.2 - from the file “statistics.8ba”
MMXCore Routines 23.2 - from the file “MMXCore.8bx”
Mosaic Tiles 23.2 - from the file “Filter Gallery.8bf”
Multiprocessor Support 23.2 - from the file “MultiProcessor Support.8bx”
Neon Glow 23.2 - from the file “Filter Gallery.8bf”
Note Paper 23.2 - from the file “Filter Gallery.8bf”
NTSC Colors 23.2 - from the file “NTSC Colors.8bf”
Ocean Ripple 23.2 - from the file “Filter Gallery.8bf”
OpenEXR 23.2 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 23.2 - from the file “Filter Gallery.8bf”
Palette Knife 23.2 - from the file “Filter Gallery.8bf”
Patchwork 23.2 - from the file “Filter Gallery.8bf”
Paths to Illustrator 23.2 - from the file “Standard MultiPlugin.8bf”
PCX 23.2 - from the file “PCX.8bi”
Photocopy 23.2 - from the file “Filter Gallery.8bf”
Picture Package Filter 23.2 - from the file “ChannelPort.8bf”
Pinch 23.2 - from the file “Standard MultiPlugin.8bf”
Pixar 23.2 - from the file “Pixar.8bi”
Plaster 23.2 - from the file “Filter Gallery.8bf”
Plastic Wrap 23.2 - from the file “Filter Gallery.8bf”
Pointillize 23.2 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 23.2 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 23.2 - from the file “PBM.8bi”
Poster Edges 23.2 - from the file “Filter Gallery.8bf”
PRC 23.2 - from the file “U3D.8bi”
Radial Blur 23.2 - from the file “Standard MultiPlugin.8bf”
Radiance 23.2 - from the file “Radiance.8bi”
Range 23.2 - from the file “statistics.8ba”
Render Color Lookup Grid 23.2 - from the file “Export3DLUT.8be”
Reticulation 23.2 - from the file “Filter Gallery.8bf”
Ripple 23.2 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 23.2 - from the file “Filter Gallery.8bf”
Save for Web 23.2 - from the file “Save for Web.8be”
ScriptingSupport 23.2 - from the file “ScriptingSupport.8li”
Shake Reduction 23.2 - from the file “Shake Reduction.8bf”
Shear 23.2 - from the file “Standard MultiPlugin.8bf”
Skewness 23.2 - from the file “statistics.8ba”
Smart Blur 23.2 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 23.2 - from the file “Filter Gallery.8bf”
Solarize 23.2 - from the file “Solarize.8bf”
Spatter 23.2 - from the file “Filter Gallery.8bf”
Spherize 23.2 - from the file “Standard MultiPlugin.8bf”
Sponge 23.2 - from the file “Filter Gallery.8bf”
Sprayed Strokes 23.2 - from the file “Filter Gallery.8bf”
Stained Glass 23.2 - from the file “Filter Gallery.8bf”
Stamp 23.2 - from the file “Filter Gallery.8bf”
Standard Deviation 23.2 - from the file “statistics.8ba”
Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Sumi-e 23.2 - from the file “Filter Gallery.8bf”
Summation 23.2 - from the file “statistics.8ba”
Targa 23.2 - from the file “Standard MultiPlugin.8bf”
Texturizer 23.2 - from the file “Filter Gallery.8bf”
Tiles 23.2 - from the file “Standard MultiPlugin.8bf”
Torn Edges 23.2 - from the file “Filter Gallery.8bf”
Twirl 23.2 - from the file “Standard MultiPlugin.8bf”
U3D 23.2 - from the file “U3D.8bi”
Underpainting 23.2 - from the file “Filter Gallery.8bf”
Vanishing Point 23.2 - from the file “VanishingPoint.8bf”
Variance 23.2 - from the file “statistics.8ba”
Water Paper 23.2 - from the file “Filter Gallery.8bf”
Watercolor 23.2 - from the file “Filter Gallery.8bf”
Wave 23.2 - from the file “Standard MultiPlugin.8bf”
WIA Support 23.2 - from the file “WIASupport.8li”
Wind 23.2 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 23.2 - from the file “WBMP.8bi”
ZigZag 23.2 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 5.5.0.54 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-5.5.0\"
CDO: 1.112.0
CmdN: 1.10.5
CDP: 1.137.1
Projects: 1.3.2
Loaded at: 62 ms - launch time impact: 42 ms
ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 22.4.0.0 - from the file "Required Folder"
Loaded at: 7532 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 21.2.0.0 - from the file "Required Folder"
CC Libraries Panel (Prepared) 3.18.149.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\"
CAPTURE: 2.0.22 STOCK: 2.0.32
Photoshop Cloud Value Dialog (Prepared) 1.0.1.0 - from the file "Required Folder"
Photoshop UXP Export-As (Prepared) 5.6.2.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 2.4.1.0 - from the file "Required Folder"
Loaded at: 7532 ms - launch time impact: 0 ms
Photoshop Personalization (Loaded) 2.0.0.0 - from the file "Required Folder"
Loaded at: 7532 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.3.6.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 5539 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2.2.0.19 - from the file "Required Folder"
Loaded at: 7533 ms - launch time impact: 18 ms
Neural Filters (Registered) 1.11.2.0 - from the file "Required Folder"

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\manager.html”

Installed TWAIN devices: NONE

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Adobe Employee ,
Mar 01, 2022 Mar 01, 2022

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@GerardoGarciadg , you can copy the text from Photoshop > Help > System Info and paste inline. In the meantime, here are a couple of random guesses:

  • Are you on Mac or Windows? We have a known issue that affects Resize on M1 which will be patched shortly.
  • If you are on Windows, we need to know if you have an ARM device, and whether you have the OpenGL Compatibility pack installed.

 

Thanks for any details you can provide.

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Community Beginner ,
Mar 01, 2022 Mar 01, 2022

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Thanks for the reply, I'm using Windows, I have the OpenCL and OpenGL Compatibility Pack (1.2201.1.0) installed. About the ARM device I don't know exactly.

I attach a txt file with the System info.

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Community Expert ,
Mar 01, 2022 Mar 01, 2022

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Kind of watching this. I've just started having issues with resize on Win, old machine with Nvidia card. It doesn't crash, but shows one of those nondescript error. Then if I try to resize again I get an error about my graphics processor and that it will be disabled, but then it resizes. Just turned off native canvas. Will have to see if that helps.

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Adobe Employee ,
Mar 01, 2022 Mar 01, 2022

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@GerardoGarciadg , Thanks!

 

Your GPU hardware is powerful enough, and that compatibility pack doesn't add any value. You would need it if your GPU hardware were not up to spec.

  • Un-install the compatibility pack
  • launch Photoshop and Re-enable your Native Canvas
  • quit Photoshop, restart your computer

 

Any idea where that compatibility pack came from? Did you have it installed manually from the Microsoft store? Photoshop includes a Compatibility Pack sub installer, but that should only happen on ARM hardware.

 

That work?

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Community Beginner ,
Mar 01, 2022 Mar 01, 2022

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Thanks a lot @Mark.Dahm 
That worked.
I have no idea how that package was installed. I think WIN installed it, a few days ago I had a smaller video card.

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Adobe Employee ,
Mar 02, 2022 Mar 02, 2022

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@GerardoGarciadg Coule we get a copy of the PSD/document you're using when this occurs? (share a link to the file in CC files or dropbox). Also, do you remeber whether Edit > Content Aware Fill or Neural Filters had been used prior to resize?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Mar 03, 2022 Mar 03, 2022

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How do I enable crash reports in PS 23.2 on PC running Windows 10?  I do not see the option in the Preferences.

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Community Beginner ,
Mar 05, 2022 Mar 05, 2022

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I'm also getting the resize error.

HP Omen 45L, 12900K, nvidia 3080, Windows 11 with all updates.

I also just updated Photoshop 23.2.1

No special steps.  I simply tried to resize a jpeg image fresh from the camera and the error happens if GPU is turned on.

Work around is to turn gpu off.

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Adobe Employee ,
Mar 07, 2022 Mar 07, 2022

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@gsasaki , do you have the OCL OGL Compatibility Pack for Windows installed? If so, uninstall it.

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New Here ,
Mar 12, 2022 Mar 12, 2022

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it did help uninstalling the OCL OGL Compatibility Pack on a Win11. Thanks !

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