P: Creative Cloud Apps Popup when opening latest Photoshop

Report · Sep 14, 2023

I installed PS 24.7.1 and PS 25 yesterday. Now when I open either version of PS a creative cloud all apps advertisement opens. Even when sending a photo from LR. The popup prevents you from doing anything until you close, to include a photo send from LR.

I've checked the box in lower left corner for "don't show again." Doesn't work.

Have ensured I'm logged in to CC, logged out and back in, restarted computer, reinstalled the older versions, nothing works. I've been a subscriber for 8 years and my plan is current.

How do I get rid of this annoying popup?

Running on Mac Studio M1 Ultra with latest version of Ventura.

Thank you for your assistance,

Ed

Report · Sep 15, 2023

Thank you @esandy we have passed this on to the team.

Report · Sep 16, 2023

Thank you Cory, appreciate what you and the team are doing to resolve this. I tried the swap out of Preferences, didn't work. Here are my system settings:

Adobe Photoshop Version: 25.0.0 20230906.r.37 b14e317 arm64 Number of Launches: 21 Operating System: Mac OS 13.5.2 System architecture: Apple M1 Ultra, HybridCPU(16:4) Physical processor count: 20 Built-in memory: 131072 MB Free memory: 86977 MB Memory available to Photoshop: 127725 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 7.1.5 SAM SDK Version: 4.1.4 ACP.local Status: - SDK Version: 3.2.0.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 6.6.3.1 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 4.0.0 C2PA library version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2 NGL Version: 1.35.0.19 Precise Color Management for HDR Display: Disabled. Manta Canvas: Enabled. Alias Layers: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 4.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Apple M1 Ultra
GPUVendor: APPLE
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 103,079 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=1080, right=1920 High DPI Monitor Main Display Display Type: WCG ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"/Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/MacOS/sniffer" -baseTimeMS=79509642 -comment=Photoshop Version: Adobe Photoshop 25.0.0 20230906.r.37 b14e317 arm64

[135 ms]
Start sniffer 2023-09-16 16:53:35
# Photoshop Version: Adobe Photoshop 25.0.0 20230906.r.37 b14e317 arm64
sniffer -baseTimeMS=79509642 -comment=Photoshop Version: Adobe Photoshop 25.0.0 20230906.r.37 b14e317 arm64

{8 ms}
Start platform native
# displays: 1
Display 0
Display: 1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (3,840 2,160)
Physical size: (598.38 340.77)
Pixel size: (0.155828 0.157764)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Apple M1 Ultra index=0)

# devices: 1
Device 0
Name: Apple M1 Ultra
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
1
GPU accessible RAM: 103,079 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 103,079 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{104 ms}

{104 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (3,840 2,160)
Physical size: (598.38 340.77)
Pixel size: (0.155828 0.157764)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16940800 index=0)

# devices: 1
Device 0
Name: Apple M1 Ultra
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
1
GPU accessible RAM: 98,304 MB
VRAM: 98,304 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 Metal - 83.1)
Device version: 2.1 (2.1 Metal - 83.1)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16940800
Display mask: 511
End platform OpenGL
{111 ms}

{111 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Apple M1 Ultra
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 103,079 MB
VRAM: 103,079 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Jun 23 2023 20:24:12))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 25,834 GB / s
Compute score: 46,375.2
Device name string: Apple M1 Ultra
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{133 ms}

Exit code kExitNormal
End sniffer 2023-09-16 16:53:35
[kStatusNormal, kExitNormal]

[135 ms]
Finish RunAllAPIs

[1189 ms]
Start GetSnifferResult

[1189 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 96040408793660970986 GUIDBucket: Composite Core GPU (comp_core_gpu): on Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Application folder: /Applications/Adobe Photoshop 2024/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 3.63T, 3.40T free Required Plugins folder: /Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2024/Plug-ins/ Installed components: dvametadata.framework dvametadata 23.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.1462899777 79.1462899777 libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 14.0.04ee3a5 ICUConverter.framework ICUConverter 14.0.04ee3a5 AdobeCrashReporter.framework AdobeCrashReporter 13.1.0.202307240913_c907fdb boost_system.framework boost_system 23.0.0.0 AdobeACE.framework AdobeACE 6.0.1 79.4142c440df. dvanet.framework dvanet 23.0.0.0 AdobeOwl.framework AdobeOwl mediacoreif.framework mediacoreif 23.0.0.0 dvascripting.framework dvascripting 23.0.0.0 dvaappsupport.framework dvaappsupport 23.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.0.0 79.8fc6e4e5. AIDE.framework AIDE 5.7.0 79.43e30357 boost_chrono.framework boost_chrono 23.0.0.0 dynamiclink.framework dynamiclink 23.0.0.0 dvaaccelerate.framework dvaaccelerate 23.0.0.0 dvametadataUI.framework dvametadataUI 23.0.0.0 AdobeARE.framework AdobeARE 3.0.0 79.625377 AdobePDFPort.framework AdobePDFPort 4.0.0 79.625377 ICUInternationalization.framework ICUInternationalization 14.0.04ee3a5 boost_filesystem.framework boost_filesystem 23.0.0.0 AdobeBIB.framework AdobeBIB 4.0.0 79.4142c440df. AdobeXMPFiles.framework AdobeXMPFiles 79.1462899777 79.1462899777 AdobeLinguistic.framework 14.5.0.32668ad dvaplayer.framework dvaplayer 23.0.0.0 filterport.framework filterport 28.0.0.170 PlugPlugOwl.framework PlugPlugOwl 11.5.2.130 libzip.framework libzip 23.0.0.0 AdobeAGM.framework AdobeAGM 7.1.0 79.4142c440df. AdobeSVGRE.framework AdobeSVGRE 9.3.0 "BUILDVERSION_HELPER" AdobePDFL.framework AdobePDFL 17.0.0 79 . 69c153855 dvavulcansupport.framework dvavulcansupport 23.0.0.0 dvacore.framework dvacore 23.0.0.0 aiport.framework aiport 28.0.0.170 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.0.0 79.8fc6e4e5. dvatransport.framework dvatransport 23.0.0.0 AdobeXMP.framework AdobeXMPCore 79.1462899777 79.1462899777 AdobeJP2K.framework AdobeJP2K 4.0.1 79.15070c2 dvaaudiodevice.framework dvaaudiodevice 23.0.0.0 LogSession.framework LogSession 8.2.0.16 dvaaudiodsp.framework dvaaudiodsp 23.0.0.0 PlugPlugExternalObject.framework 11.5.2.130 AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.1887391. dvametadataapi.framework dvametadataapi 23.0.0.0 WRServices.framework WRServices 17.5.2 17.5.2.0 AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.4142c440df. boost_threads.framework boost_threads 23.0.0.0 CloudAILib.framework CloudAILib 28.0.0.170 SPBasic.framework SPBasic 28.0.0.170 AdobeCoolType.framework AdobeCoolType 9.0.0 79.4142c440df. boost_regex.framework boost_regex 23.0.0.0 dvamediatypes.framework dvamediatypes 23.0.0.0 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 23.0.0.0 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 9.0.0.53210 79.51aea8ab dvaui.framework dvaui 23.0.0.0 MacMemory.framework MacMemory 28.0.0.170 AILib.framework AILib 28.0.0.170 ICUData.framework ICUData 14.0.04ee3a5 dvamarshal.framework dvamarshal 23.0.0.0 aifm.framework aifm 28.0.0.170 Unified Extensibility Platform uxp-7.2.0-14-d57c465 UPIC 2.6.0 Required plugins: Accented Edges 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 25.0.0, © 2014-2023 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” ApplyImageDataFilter NO VERSION - from the file “GigapixelAIApply.plugin” Average 25.0 © 1993-2023 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 15.5.1 (1597), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 15.5.1 (1597), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 25.0 © 2002-2023 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 25.0 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 25.0 © 2003-2023 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 25.0 © 2003-2023 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 25.0 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 25.0 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 25.0 © 1990-2023 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” GatherImageDataFilter NO VERSION - from the file “GigapixelAIGather.plugin” Glass 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 25.0 © 2023-2023 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 25.0, Copyright © 2002-2023 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Ink Outlines 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 25.0 © 2001-2023 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 25.0.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 25.0.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 25.0.0, © 2001-2023 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 25.0 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 25.0 © 1993-2023 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 25.0 © 1990-2023 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 25.0 © 1990-2023 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 25.0 © 1993-2023 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” ON1 Effects 2023 Filter ON1 Effects 2023 - from the file “ON1 Effects 2023.plugin” ON1 Effects 2023 ON1 Effects 2023 - from the file “ON1 Effects 2023.plugin” ON1 Effects 2023 ON1 Effects 2023 - from the file “ON1 Effects 2023.plugin” ON1 NoNoise AI 2023 Filter ON1 NoNoise AI 2023 - from the file “ON1 NoNoise AI 2023.plugin” ON1 NoNoise AI 2023 ON1 NoNoise AI 2023 - from the file “ON1 NoNoise AI 2023.plugin” ON1 NoNoise AI 2023 ON1 NoNoise AI 2023 - from the file “ON1 NoNoise AI 2023.plugin” ON1 Resize AI 2023 Engine Automation ON1 Resize AI 2023 - from the file “ON1 Resize AI 2023.plugin” ON1 Resize AI 2023 Engine Filter ON1 Resize AI 2023 - from the file “ON1 Resize AI 2023.plugin” ON1 Resize AI 2023 Filter ON1 Resize AI 2023 - from the file “ON1 Resize AI 2023.plugin” ON1 Resize AI 2023 ON1 Resize AI 2023 - from the file “ON1 Resize AI 2023.plugin” ON1 Sky Swap AI 2023 Filter ON1 Sky Swap AI 2023 - from the file “ON1 Sky Swap AI 2023.plugin” ON1 Sky Swap AI 2023 ON1 Sky Swap AI 2023 - from the file “ON1 Sky Swap AI 2023.plugin” ON1 Sky Swap AI 2023 ON1 Sky Swap AI 2023 - from the file “ON1 Sky Swap AI 2023.plugin” OpenEXR 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optics 2022 NO VERSION - from the file “Optics.plugin” Paint Daubs 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 25.0 © 1989-2023 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 25.0 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 25.0 © 1989-2023 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Plastic Wrap 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Pointillize 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Polar Coordinates 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Portable Bit Map 25.0 © 1989-2023 Adobe. All rights reserved. - from the file “PBM.plugin” Poster Edges 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Radial Blur 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Radiance 25.0 © 2003-2023 Adobe. All rights reserved. - from the file “Radiance.plugin” Range 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Render Color Lookup Grid 25.0 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 25.0.0, © 1999-2023 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 25.0, © 2002-2023 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shear 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 25.0 © 1993-2023 Adobe. All rights reserved. - from the file “Solarize.plugin” SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Spatter 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Substance 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Sumi-e 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Topaz DeNoise AI CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “TopazDeNoiseAI.plugin” Topaz Gigapixel AI NO VERSION - from the file “GigapixelAIAutomation.plugin” Topaz Sharpen AI CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “TopazSharpenAI.plugin” Torn Edges 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Underpainting 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 25.0 © 1989-2023 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 6.8.0.77 - from the file "Required Folder" CDO: 1.143.0
CmdN: 1.18.19
CDP: 1.167.0 Loaded at: 64 ms - launch time impact: 0 ms ccx-timeline (Prepared) 3.1.10.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder" Loaded at: 3969 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder" CC Libraries Panel (Prepared) 3.25.28.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_25_28/" CAPTURE: 2.0.41 STOCK: 4.1.0 f64 Zone System Express 7 (Prepared) 1.0.96.0 - from the file "Plugin Marketplace" Lumenzia (Prepared) 11.4.1.0 - from the file "Plugin Marketplace" TK8 Multi-Mask Beta (Prepared) 1.3.0.0 - from the file "Plugin Marketplace" TK9 Combo (Prepared) 2.0.0.0 - from the file "Plugin Marketplace" TK9 Cx (Loaded) 2.0.0.0 - from the file "Plugin Marketplace" Loaded at: 1026 ms - launch time impact: 0 ms TK9 Export (Prepared) 2.0.0.0 - from the file "Plugin Marketplace" TK9 Multi-Mask (Loaded) 2.0.0.0 - from the file "Plugin Marketplace" Loaded at: 1031 ms - launch time impact: 0 ms TK9 My Actions-Tab 1 (Prepared) 2.0.0.0 - from the file "Plugin Marketplace" TK9 My Actions-Tab 2 (Prepared) 2.0.0.0 - from the file "Plugin Marketplace" TK9 My Actions-Tab 3 (Prepared) 2.0.0.0 - from the file "Plugin Marketplace" TK9 My Actions-Tab 4 (Prepared) 2.0.0.0 - from the file "Plugin Marketplace" TK9 My Actions (Loaded) 2.0.0.0 - from the file "Plugin Marketplace" Loaded at: 1706 ms - launch time impact: 0 ms Web Sharp Pro (Greg Benz) (Prepared) 5.8.3.0 - from the file "Plugin Marketplace" Content Credentials (Loaded) 0.39.8.0 - from the file "Required Folder" Loaded at: 1729 ms - launch time impact: 0 ms Neural Filters (Prepared) 1.15.0.100 - from the file "Required Folder" Substance 3D (Loaded) 0.1.6.0 - from the file "Required Folder" Loaded at: 3969 ms - launch time impact: 0 ms Photoshop Adjustments Panel (Loaded) 1.29.26.0 - from the file "Required Folder" Loaded at: 3969 ms - launch time impact: 0 ms Photoshop UXP Export-As (Prepared) 5.8.30.0 - from the file "Required Folder" Photoshop Facepile (Loaded) 1.3.0.0 - from the file "Required Folder" Loaded at: 3969 ms - launch time impact: 0 ms Photoshop In App Messaging (Loaded) 4.3.4.0 - from the file "Required Folder" Loaded at: 3970 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 1682 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 1683 ms - launch time impact: 0 ms Discover Panel (Loaded) 2307.79.0.34 - from the file "Required Folder" Loaded at: 3971 ms - launch time impact: 0 ms Scan time: 6 ms - entries: 40 Installed TWAIN devices: NONE

Report · Sep 18, 2023

@esandy have you tried to reinstall Camera Raw? We have heard that in some instances this fixes this.

Report · Sep 19, 2023

I, for one, can say that removing Camera Raw.8bi doesn't change anything.

Report · Sep 19, 2023

My bad. Uninstalling and reinstalling the filter didn't change anything.

Report · Sep 19, 2023

@CShubert Hi Cory! I need to let you know I fixed this. Probably a bit convoluted but it worked and I have had no issues with PS now on either of my Macs for the last two days. I did all my troubleshooting on my older 27" iMac, but once this one was fixed, the problem just disappeared on the Studio. Some setting was obviously triggered across the account.

First, its important to note: On the "all apps" popup image I posted, none of the buttons, links or check box worked since the problem started.

I initially tried Francesc Genovés suggestion to roll back the version so I installed PS 24.7. Popup still occured so I rolled back to 24.6. Still got the popup, so I ran a System Info on 24.6 and began to read through it. Wish I had captured a screen shot but didn't, however I noticed something like this:

Home Screen (Loaded) 6.8.0 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-6.8.0" Figured why not?, we did removed the preferences and could restore so I sent this folder to the trash. Still go the popup, but also noticed that each start folder for the home screen coincided with PS updates. So I deleted all back to 6.5.0 (Mar 2023).

This time PS hung for a moment then loaded, and gave me the popup. However, when I viewed the System Info this time, the Home Screen path changed to and notice the final line:

Home Screen (Loaded) 6.6.0.46 - from the file "Required Folder"

CDO: 1.138.1

CmdN: 1.18.5

CDP: 1.162.1

Projects: 1.7.0

Loaded at: 102 ms - launch time impact: 0 ms

ccx-timeline (Prepared) 3.1.10.0 - from the file "Required Folder"

CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"

Loaded at: 8005 ms - launch time impact: 0 ms

CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"

Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"

Took me a bit to find the "Required" folder. Its located from Applications, go to the executable for PS, right click on the executable, and select Show Package Contents from the menu.

I sent to trash the folder for PS Cloud Value Dialog but still got the popup. However, this time I tried a link on the popup and it worked. So I came back, checked the box for Don't show again and popup is now gone. Went to the Mac Studio and started PS 2024 and no popup. So it set something across the account. To bad I didn't try a link ealier when I deleted the com.adobe.ccx.start-6.x.x folders. May be it was fixed then or was it PS Cloud Value Dialog folder? Whatever it was, something in those folders are blocking the links on the popup and perhaps blocking the popup from loading on some of the others who have posted here.

@PBArtattack I noticed in your system info for Windows, there is also a Home path if you're interested in troubleshooting the issue.

Cory, sorry this is so long but I hope all this can help the team narrow down the issue in their troubleshooting.

Ed

Report · Dec 19, 2023

Any official fix for this issue yet?

I am getting the popup each time I launch Photoshop.

I am using Photoshop 25.3.1 on a Mac Studio M2 Ultra running macOS Sonoma 14.2.

I followed the steps outlined by @esandy but I did not get a "PS Cloud Value Dialog" folder in Photoshop's Package Contents Contents/Required folder.

Report · Dec 20, 2023

Thank you @Milazzo34368799hx2b for your suggestions. I am not sure that I want to use such a blunt instrument to address a problem that Adobe has known about for at least 3 months. Hopefully @CShubert will see fit to revisit this issue with the team.

Report · Dec 20, 2023

@pgmanuel that screams GPT generated answer. Marked for follow up.

Report · Dec 20, 2023

@Kevin Stohlmeyer Not sure what you are suggesting Kevin, but I am real and I have a real problem for which I am seeking answers.

Report · Dec 20, 2023

I wasnt referring to you @pgmanuel the responder before you. You were right to question the validity of the "blunt force" method for something like this.

Report · Dec 20, 2023

Thanks for the clarification Kevin. I misunderstood your comment. Yes, you are probably right about the source of the post.

Report · Apr 26, 2024

I am having this same problem. I keep checking the box "Don't show again" but this splash ad pops up every time I open Photoshop. Super annoying to be a paying user and have this thrown in your face multiple times a day. Can Adobe really not fix this?

Report · Apr 27, 2024

This issue is hard to pin down. Shortly after my last post the post the popups ceased.

However in the last month or so I am getting a popup advertising "Creative Cloud All Apps". It appears the first time I go to the Home screen after opening Photoshop. (I have the "Auto show the Home Screen" setting disabled) It does not appear with subsequent visits to the Home screen during the same Photoshop session.

Report · May 08, 2024

so it's still same until today, what a bravo adobe software engineer, cant even solve a small buggy thing

Report · Nov 04, 2024

Still happens in 2024, for the past few days despite ticking 'Don't show again' every time I open photoshop I'm slapped in the face by this pop up from adobe trying to drain more money from me with their endless subscriptions

P: Creative Cloud Apps Popup when opening latest Photoshop

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