P: CS4, CS5, CS6, CC: Cursor disappears on Mountain Lion (MacOS 10.8)

[FeedbackCommunityMember]

My cursor keeps disappearing with CS4 and CS5. This started after I installed Mountain Lion. I have noticed this on 2 different iMacs, one at home and one at work.

[efficient_painter16B8]

Photoshop CS5 cursors and brushes continually disappear now that I have upgraded to Mac OS 10.8.2. Did not have this problem before with OS 10.6.8. I see the others on the Adobe Forum are having the identical problem. The only way to get the vanished cursor back is to leave PS for another app, or the Finder, and then return to PS. Problem repeats a few minutes later. Especially quick to happen as brush sizes are changed, usually upon reduction in brush size. This problem is a workflow killer on deadline.

[FeedbackCommunityMember]

Some users have had luck doing a clean OS install and having this OS bug disappear.

[efficient_painter16B8]

I also agree. Why do our cursors not disappear anywhere but in Photoshop? This is the only bug that has affected me in using Mac OS 10.8.2, that I know of.

[FeedbackCommunityMember]

Again, other users have seen this in many other applications - please see the other discussions on other sites: it is a common problem.

[FeedbackCommunityMember]

Every time I upgrade my Apple OS something doesn't work in Photoshop. Sometimes it's a filter sometimes an entire suite of filters.

[FeedbackCommunityMember]

When will Adobe fix the missing cursor problem? Since moving to Mountain Lion OS the cursor from many of the brush tools disappear when they move off of the canvas. I can get it back by playing around with the desktop but it is a pain and time consuming.

[FeedbackCommunityMember]

Adobe cannot fix a system wide bug affecting many applications on MacOS 10.8.
We're all waiting on Apple to fix their cursor bugs in 10.8.

[FeedbackCommunityMember]

I just submitted a bug report to Apple.

[Pete.Green]

Are any of you that are experiencing the cursor disappearing with any repeatability located in the bay area in California?
Near SanFrancisco or San Jose perhaps?

Let me know, we'd love to work with you.

[FeedbackCommunityMember]

Describes my experience exactly...so frustrating!

[FeedbackCommunityMember]

This is really frustrating...same disappearing cursor as described by everyone else in this thread.... I'm a professional illustrator...this is a major problem for me...sure wish Adobe or Apple would help!

[FeedbackCommunityMember]

We've repeatedly asked Apple to fix this, but have not heard any progress from them.

[Pete.Green]

Douglas, are you on a 27" iMac?
Where are you located?

[FeedbackCommunityMember]

Hi Pete, Yes, I'm on a 27" iMac. Im located in British Columbia, Canada.

[Pete.Green]

Thanks for the info Douglas. I may have a few more questions for you later. Regards.

[FeedbackCommunityMember]

Any help would be much appreciated.....

[bekiil]

Got this problem too, mostly i notice this with the clone stamp tool. What i do is cmd+tab back to PS and the cursor is back.

[bekiil]

btw, Mountain Lion 10.8.4 and of course all PS patches installed.

[FeedbackCommunityMember]

right. So hows that going Pete?? Still 'looking into it?' .....

[FeedbackCommunityMember]

Seems like a pretty major problem, occurring over a looonngg period of time....why no fix????

[kemper_f]

I did want to update my status on this issue. After upgrading to CS6 and STILL having the cursor disappear, I opted for a clean install of Mt Lion. Erased the drive, installed clean with a flash drive loaded with the installer, and then did a completely clean install of the Adobe Design Premium suite. It has been three months and I have had the cursor disappear maybe once or twice. Prior to the fresh install it was disappearing constantly during every use. Here were the instructions I used for the clean install. http://osxdaily.com/2012/07/25/how-to...

[FeedbackCommunityMember]

Apple has not been able to reproduce the problem reliably, and the bug is in the OS.

[RayStof]

I fear there will never be a solution for this truky annoying problem. All in all Adobe is constantly fingerpointing towards Apple but sofar nothing has happened. Now in a few weeks we are being more or less forced towards CC. This means for me CS6 has never really worked while I paid for it. Chris can you imagine how willing I am upgrading towards CC if I have no guaruantees that I will receive a fully functional product. Or even that bugs will be taken seriously?

[FeedbackCommunityMember]

We take our bugs very seriously, but we cannot fix bugs that are not in our code. Apple has to fix the bugs in Apple's code. And this is a very well known bug in Apple's code.

[RayStof]

This is exactly what I mean Chris. Apple does not seem to worry about this alleged bug of theirs, 3 servicepack releases have gone by without a solution for this. And why should Apple care, their OS seems to work fine, the majority of this issue is with Adobe products. Adobe does not seem to care much either that their customers are suffering and not really willing to push Apple to solve this.

Is there any guaruantee that this attitude will improve with CC? Do I get a discount on my monthly payments if I run into bugs like this? Or do I have to continue to pay without ever getting a fully functional service? Is Adobe taking me seriously as a customer?