P: CS6/CC Menus blank (white) Mavericks Mac OS X 10.9

[Mmaher6540]

Hello, I hope I am in the right place for this:

I am on a Mac 2.2 GHz Intel Core i7, with 16 GB 1333 MHz DDR3. I just installed OS Mavericks. I am running Photoshop CS6.

Randomly throughout using the program, my windows/palettes (i.e. the layers palette) will become white. Even the "Save" window menu will become white. It's still functional (if I press enter on the save menu, it will save), but I can't see any of the options. I've uninstalled the program and reinstalled. This has unfortunately not solved the problem. Please help

Thanks for the help in advance!

Michael

[iMattK]

I'd be up for it.

[chijo65]

ok Ill try, even though it has been several days it hasn't showed up.

[Metabaronen]

Do you mind sending this plugin to me as well?

[J453]

Hi All,

Jesper has posted the plug-in that selected users have tested at the following location:

http://www.bache.name/download/osx/Wh...

To use: download and install into the "Plug-ins" folder inside Photoshop. If your download does not automatically "unzip" the flie, then you must do so before moving the plug-in into the plug-ins folder.

The plug-in name (after un-zipping) is "WhiteWindowWorkaround.plugin"

The plug-in currently only suppoorts Photoshop CC and CS6. If possible, we will post a version that supports CS5 tomorrow (as soon there after).

The plug-in implements one possible work-around for an issue that we are seeing in the interaction between OSX and Photoshop. At the moment, we don't think this is a Wacom issue although the issue only has been reported when using Wacom devices.

The plug-in patches a method inside OSX, and we are working with Apple on a better solution in the future.

Let us know if the problem persists after installing the plug-in.

[FeedbackCommunityMember]

I had this problem too, but seems to be resolved since last Lightroom's update.

Hope this update will resolve the problem for all of you.

[cindymetro]

It happens at least once a day for me when using Photoshop CC

[jimdoggs]

hey Jesper,

followed your directions and its still happening. I want to make sure I loaded the plug in in the right place.

i went to photoshop through the HD.. then into the plug ins folder... pasted the plug in there..
Still no luck. Is apple addressing this? i met a lot of people in a matter of hours with this problem. i JUST got this new iMac. i mean JUST. for this i woulda kept the old one, where photoshop ran perfect.

running CS6, with Wacom tablet intuos 5. But not for long if this has no resolution.

[J453]

It should be installed in:

Applications>Photoshop>Plug-Ins

You can check if it's installed correctly by going to Help>System Info... and scrolling down to the bottom and look under "Optional and third party plug-ins:"

[FeedbackCommunityMember]

after working for 30 mins... it still turns to white blank menus..... i followed all instructions...

[Metabaronen]

Seems to work for me 🙂 CC on Maveric, MacBook Pro 15 retina, CUDA driver 5.5.28, Wacom Cintiq 21UX with 6.3.6-4 driver.

[FeedbackCommunityMember]

This is really pi*ssing me off...as i bought this imac brand new from apple store for less than 2 months but cant have the full advantage of using this beast because of this problem. i dont know whether its the imac or CS6! when will this problem be solved!

[J453]

It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...

[jimdoggs]

hers mine.

i posted again because i can't find my previous comment
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Mac OS 10.9.1
System architecture: Intel CPU Family:6, Model:60, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 3200 MHz
Built-in memory: 32768 MB
Free memory: 20880 MB
Memory available to Photoshop: 31180 MB
Memory used by Photoshop: 70 %
Image tile size: 1024K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Version: 2.1 NVIDIA-8.18.22 310.40.05f01
OpenCL Version:
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: NVIDIA GeForce GT 755M OpenGL Engine
Display: 1
Main Display
Display Depth:= 32
Display Bounds:= top: 0, left: 0, bottom: 1440, right: 2560
Video Renderer ID: 16918311
Video Card Memory: 1024 MB
Video Rect Texture Size: 16384
Serial number: 91199709558841738659
Application folder: Macintosh HD:Applications:Adobe Photoshop CS6:
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 233.0G, 160.1G free
Required Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS6:Adobe Photoshop CS6.app:Contents:Required:
Primary Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS6:Plug-ins:
Additional Plug-ins folder: not set

Installed components:

adbeape.framework adbeape 3.3.8.19346 66.1025012
AdbeScriptUIFlex.framework AdbeScriptUIFlex 6.2.29.18602 66.490082
adobe_caps.framework adobe_caps 6.0.29.0 1.276181
AdobeACE.framework AdobeACE 2.19.18.19243 66.492997
AdobeAGM.framework AdobeAGM 4.26.17.19243 66.492997
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.7.101.18636 66.26830
AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.7.101.18636 66.26830
AdobeBIB.framework AdobeBIB 1.2.02.19243 66.492997
AdobeBIBUtils.framework AdobeBIBUtils 1.1.01 66.492997
AdobeCoolType.framework AdobeCoolType 5.10.31.19243 66.492997
AdobeCrashReporter.framework AdobeCrashReporter 6.0.20120201
AdobeExtendScript.framework AdobeExtendScript 4.2.12.18602 66.490082
AdobeJP2K.framework AdobeJP2K 2.0.0.18562 66.236923
AdobeLinguistic.framework 17206
AdobeMPS.framework AdobeMPS 5.8.0.19463 66.495174
AdobeOwl.framework AdobeOwl 4.0.93 66.496052
AdobePDFL.framework AdobePDFL 10.0.1.18562 66.419471
AdobePDFSettings.framework AdobePDFSettings 1.4
AdobePIP.framework AdobePIP 6.0.0.1654
AdobeScCore.framework AdobeScCore 4.2.12.18602 66.490082
AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"
AdobeXMP.framework AdobeXMPCore 66.145661 66.145661
AdobeXMPFiles.framework AdobeXMPFiles 66.145661 66.145661
AdobeXMPScript.framework AdobeXMPScript 66.145661 66.145661
ahclient.framework ahclient 1.7.0.56
aif_core.framework AdobeAIF 3.0.00 62.490293
aif_ocl.framework AdobeAIF 3.0.00 62.490293
aif_ogl.framework AdobeAIF 3.0.00 62.490293
AlignmentLib.framework xcode 1.0.0.1
amtlib.framework amtlib 6.0.0.75
boost_date_time.framework boost_date_time 6.0.0.0
boost_signals.framework boost_signals 6.0.0.0
boost_system.framework boost_system 6.0.0.0
boost_threads.framework boost_threads 6.0.0.0
Cg.framework NVIDIA Cg
CIT.framework CIT 2.0.5.19287 145486
data_flow.framework AdobeAIF 3.0.00 62.490293
dvaaudiodevice.framework dvaaudiodevice 6.0.0.0
dvacore.framework dvacore 6.0.0.0
dvamarshal.framework dvamarshal 6.0.0.0
dvamediatypes.framework dvamediatypes 6.0.0.0
dvaplayer.framework dvaplayer 6.0.0.0
dvatransport.framework dvatransport 6.0.0.0
dvaunittesting.framework dvaunittesting 6.0.0.0
dynamiclink.framework dynamiclink 6.0.0.0
FileInfo.framework FileInfo 66.145433 66.145433
filter_graph.framework AdobeAIF 3.0.00 62.490293
hydra_filters.framework AdobeAIF 3.0.00 62.490293
ICUConverter.framework ICUConverter 3.61 "gtlib_3.0" "." "16615"
ICUData.framework ICUData 3.61 "gtlib_3.0" "." "16615"
image_compiler.framework AdobeAIF 3.0.00 62.490293
image_flow.framework AdobeAIF 3.0.00 62.490293
image_runtime.framework AdobeAIF 3.0.00 62.490293
LogSession.framework LogSession 2.1.2.1652
mediacoreif.framework mediacoreif 6.0.0.0
PlugPlug.framework PlugPlug 3.0.0.383
UpdaterNotifications.framework UpdaterNotifications 6.0.0.24 "6.0.0.24"
wrservices.framework

Required plug-ins:

Accented Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Adaptive Wide Angle 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”
ADM 3.10x16, Copyright © 1987-2008 Adobe Systems Inc. All rights reserved. - from the file “AdobeADM.bundle”
Angled Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Average 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Average.plugin”
Bas Relief 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
BMP 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Camera Raw 7.0 (308), Copyright © 2012 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Chrome 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Cineon 13.0 20120315.r.428 2012/03/15:21:00:00 ©2002-2012 Adobe Systems Incorporated - from the file “Cineon.plugin”
Clouds 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
Collada DAE 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Color Halftone 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Colored Pencil 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
CompuServe GIF 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Conté Crayon 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Craquelure 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 13.0 20120315.r.428 2012/03/15:21:00:00 ©2003-2012 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Crosshatch 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crystallize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Cutout 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Dark Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
De-Interlace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Difference Clouds 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
Diffuse Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Displace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Dry Brush 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Eazel Acquire 13.0 20120315.r.428 2012/03/15:21:00:00 ©1997-2012 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”
Embed Watermark NO VERSION - from the file “DigiSign.plugin”
Enable Async I/O 13.0 20120315.r.428 2012/03/15:21:00:00 © 2004-2012 Adobe Systems Incorporated - from the file “Enable Async IO.plugin”
Extrude 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
FastCore Routines 13.0 20120315.r.428 2012/03/15:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “FastCore.plugin”
Fibers 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Film Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Filter Gallery 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Fresco 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glowing Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Graphic Pen 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Halftone Pattern 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
HDRMergeUI 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”
IFF Format 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Ink Outlines 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
JPEG 2000 13.0 20120315.r.428 2012/03/15:21:00:00 ©2001-2012 Adobe Systems Incorporated - from the file “JPEG2000.plugin”
Lens Blur 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Blur.plugin”
Lens Correction 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Correct.plugin”
Lens Flare 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Liquify 13.0, Copyright © 2001-2012 Adobe Systems Incorporated - from the file “Liquify.plugin”
Matlab Operation 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Measurement Core 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”
Mezzotint 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
MMXCore Routines 13.0 20120315.r.428 2012/03/15:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “MMXCore.plugin”
Mosaic Tiles 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Multiprocessor Support 13.0 20120315.r.428 2012/03/15:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”
Neon Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Note Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
NTSC Colors 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”
Ocean Ripple 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Oil Paint 13.0, Copyright © 2011 Adobe Systems Incorporated - from the file “Oil Paint.plugin”
OpenEXR 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Paint Daubs 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Palette Knife 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Patchwork 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Paths to Illustrator 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
PCX 13.0 20120315.r.428 2012/03/15:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “PCX.plugin”
Photocopy 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Photoshop 3D Engine 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”
Picture Package Filter 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Pinch 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pixar 13.0 20120315.r.428 2012/03/15:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “Pixar.plugin”
Plaster 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Plastic Wrap 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
PNG 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pointillize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Polar Coordinates 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Portable Bit Map 13.0 20120315.r.428 2012/03/15:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “PBM.plugin”
Poster Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Radial Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Radiance 13.0 20120315.r.428 2012/03/15:21:00:00 ©2003-2012 Adobe Systems Incorporated - from the file “Radiance.plugin”
Read Watermark NO VERSION - from the file “DigiRead.plugin”
Reticulation 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Ripple 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Rough Pastels 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Save for Web 13.0, Copyright © 1999-2012 Adobe Systems Incorporated - from the file “Save for Web.plugin”
ScriptingSupport 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”
Shear 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Smart Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Smudge Stick 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Solarize 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Solarize.plugin”
Spatter 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Spherize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Sponge 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Sprayed Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stained Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stamp 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Sumi-e 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Targa 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Texturizer 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Tiles 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Torn Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Twirl 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Underpainting 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Vanishing Point 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”
Water Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Watercolor 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Wave 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wind 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wireless Bitmap 13.0 20120315.r.428 2012/03/15:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “WBMP.plugin”
ZigZag 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins:

WhiteWindowWorkaround 1.0.3, Copyright 2013-2014 - from the file “WhiteWindowWorkaround-5.plugin”
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE

[J453]

I notice your copy isn't patched. That may have something to with it. You should be at 13.0.6: http://adobe.ly/PS-Up-To-Date

Choose Help>Updates... to run the updater.

[jimdoggs]

i will try.. see what happens from there.

[jimdoggs]

just installed the updates Jeff. FINGERS CROSSED!

[jimdoggs]

Jeff something unrelated to this link is starting to happen. my magic mouse is "drifting" to the left whenever i pick it up to adjust if off the pad. You must remember this is a BRAND NEW, ONE DAY OLD computer- so between my photoshop issues, and now this, I'm ready to bring this thing back to store.

[ruudC.nl]

TRY THIS AS A (TEMPORARY) SOLUTION:

2 weeks ago, a guy named Bora Subakan posted a (temporary) solution, which helped for me. You would have to disable you Wacom pen's right-click button. I had 1 button assigned as space bar (to move te picture in PS), which is still working. However, my second button was assigned as right-click. I disabled that one, and I've been white-menu-free ever since.

It's not an ideal solution, but it's still better than having to restart PS every 10-15 minutes.

To the Photoshop-staff on here: have you looked into this 'solution'?

[ruudC.nl]

Have you looked at this comment?

'2 weeks ago, a guy named Bora Subakan posted a (temporary) solution, which helped for me. You would have to disable you Wacom pen's right-click button. I had 1 button assigned as space bar (to move te picture in PS), which is still working. However, my second button was assigned as right-click. I disabled that one, and I've been white-menu-free ever since.

It's not an ideal solution, but it's still better than having to restart PS every 10-15 minutes.'

[FeedbackCommunityMember]

Yes, and it isn't a solution, it just makes the problem happen less often. See Jesper's and Jeff's posts above.

[aaronspain]

please stop posting issues you know are unrelated to the problem in this thread. There are some of us following this issue and we get emails every time there's a comment posted. Please start or find a thread that is applicable to your specific issue.

On the other hand: everything you've described is a software based issue. Returning the hardware probably won't solve much. Computers and software are insanely complex and take troubleshooting, regardless of how new they are. Nothing is magic. If you'd still like to return it then please do so, no one is stopping you.

[ruudC.nl]

Ok, tnx, I've probably been lucky then. I've done about 20-30hrs of PS work without any problems so far. But I'm confident that the Photoshop crew will find a solution soon.

[jimdoggs]

Aran,
Were all on the same team here. Relax. I want this problem fixed ASAP too. I'm a professional graphic designer and photographer that runs photoshop maybe 11 hours a day, for a little over 14 years now. I'm sure you are a professional like me and this problem is playing hell with your workflow as well, but let's all be civil. Clearly my last comment was un-thread related, but you could understand my frustration. T

[aaronspain]

Understood completely. I didn't mean any of that in an un-civil manner. It happened to be among a myriad of other unrelated posts and it's reached the point where I'm going to have to unsubscribe from this thread.

[Affixion]

This is also happening to me in Dreamweaver CS6.
I have seen a few people say downgrading back to Lion will solve the issue. Has anyone tried downgrading back to Lion? Does it go away when downgrade to Lion?