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P: Font in artboard gets garbled on File > Export > Export Artboards to Files

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Explorer ,
Oct 25, 2021 Oct 25, 2021

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Hi there,

 

sorry for the bulletpoints: font gets garbled after "export artboards to files". Displayed fine before. Picture attached.

 

Woraround: "copy merged" and "save for web (legacy)".

 

Active Font-Manager: FontBase (but as stated: the font is displayed just fine in the master-file).

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correct answers 1 Correct answer

Adobe Employee , Oct 25, 2021 Oct 25, 2021
Thanks for your help reproducing. Engineering is investigating.
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Explorer ,
May 15, 2018 May 15, 2018

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I am running the most updated version of Photoshop (19.1.4) as of 5/15/2018 on a mac running OS Sierra 10.12.6. I use Suitcase Fusion Version 19.0.5 (6615) to manage my fonts. I have a PSD with several art boards, the fonts and images all look fine, but when I "export artboards to files" the fonts are switching to gibberish.

A screenshot of the artboard:

Screen Shot 2018-05-15 at 3.55.33 PM.png

Resulting gibberish:

MLB 2018 web ad 1080x1080 batch 4-Statistic prevalance.jpg

I feel like it's an issue with Photoshop's export function but I'm not sure. Help!

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Adobe Community Professional ,
May 15, 2018 May 15, 2018

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Hello there,

have you tried exporting the file via "Save as" or "Save for Web"? Also, does this error shows up with all the fonts?

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Explorer ,
May 15, 2018 May 15, 2018

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Good question. I just tested. Saving for Web DOES work, but then it combines all four artboards into one giant JPG. I tried exporting artboards to PDF and it failed.

Here's the "save for web" result (I reduced it in size just for showing it here, but the fonts are fine):

MLB-2018-web-ad-1080x1080-batch-3-REV-Recovered.jpg

I just tested an earlier version of this file, and it exported to files fine. Perhaps the current PSD has some sort of corruption.

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Adobe Community Professional ,
May 16, 2018 May 16, 2018

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Maybe try creating another Artboard file in Photoshop and export to PDF. If the error repeats, there's probably a problem with Photoshop. If not, the problem is on the file.

(Also notice that I don't see your attachment. Try re-upload it.)

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Community Beginner ,
Oct 13, 2021 Oct 13, 2021

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Scrambled text/font whenever I attempt to export "Artboards to Files". I've noticed it across multiple files, multiple font's, random font weights at times. 

See example:

Screenshot 2021-10-13 at 3.27.29 am.png

This has been affecting workflow and general productivity. Any ideas or fixes? 

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Adobe Community Professional ,
Oct 13, 2021 Oct 13, 2021

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I see its not happening with the "225-king" font. or the "$49". If you save as PDF does it still happen. If you use another font does it still happen? You can see where i am going here.

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Adobe Community Professional ,
Oct 13, 2021 Oct 13, 2021

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If its urgent you may have to rasterize that text. the font may be corrupt or it may be a permissions issue not allowing PS to embed

 

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Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

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What is the font? Can you post your source PSD?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Oct 25, 2021 Oct 25, 2021

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Just sent you a pm.

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Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

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Thanks for your help reproducing. Engineering is investigating.


Senior Product Manager - Customer Advocacy - Digital Imaging
Bug Investigating

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