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9

P: Has stopped working on launch (librarylookupfile)

Community Beginner ,
Jun 17, 2015 Jun 17, 2015

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Yesterday I updated to the new Adobe Cloud CC 2015 version. After that Photoshop and Illustrator 'have stopped working' when i load them up.

Windows Version 8.1 Latest patches and updates. Graphics card AMD Radeon 295x2. Updated last version. No crash log, only windows event log.

I have already contacted the indian support guys, but they were not that helpfull and just plain rude but I will make a written complaint for that also. They made me create a new 'admin' user on my system and all should work, well thats just a bogus solution. This update was issued by Adobe and this has nothing to do with userdata. I cant create new users every time software updates, this should be tested by Adobe. I suggest adding a better 'cleaning' tool that also cleans user/roamdata.

I uninstalled, used the cleaner tool, cleaned registry , reinstalled still the same bug.
Muse , Lightroom CC 2015 all work apart from Photoshop and Illustrator.

So please fix this!!

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correct answers 1 Correct answer

Adobe Employee , Nov 30, 2015 Nov 30, 2015
This should be solved by the CC 2015.1 update that was released today: https://blogs.adobe.com/photoshop/201...

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Community Beginner ,
Jul 20, 2015 Jul 20, 2015

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I renamed the librarylookupfile, and it appears to have solved my problem. Is it okay to delete the librarylookupfile-old file now?

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Explorer ,
Jul 20, 2015 Jul 20, 2015

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Hi Pam, yes, it is. I recommended renaming just in case it wasn't causing your problem. But if it worked, the old file is corrupt.

Thanks,
Corne

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Community Beginner ,
Jul 20, 2015 Jul 20, 2015

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Thank you for your help, Corne.

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LEGEND ,
Jul 24, 2015 Jul 24, 2015

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Just restored my computer. Reinstalled PS CC 2015 - TWICE. I can't even use it. Everytime I open it, it stops working and shuts down. I'm really frustrated and I'm angry that Adobe is one of the worst customer service providers. No one to help on a Sunday. No email address.

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Community Beginner ,
Jul 24, 2015 Jul 24, 2015

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Julie, please refer to Corné van Driel's solution posted above. It worked for me and is painless to apply. I, too, had tried uninstalling and reinstalling Photoshop before finding Corné's post.

Good luck!

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New Here ,
Jul 27, 2015 Jul 27, 2015

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Same here... Renaming Librarylookup resolved the problem (at least for now).

Rename the librarylookupfile

Quit Photoshop CC 2015
Navigate to this location: %USERPROFILE%\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS\
Tip: To access the user Appdata folder, you can press windows+R key to open Run window and type appdata.
Rename librarylookupfile to librarylookupfile-old
Relaunch Photoshop

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Adobe Employee ,
Aug 03, 2015 Aug 03, 2015

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This issue should be corrected in the Photoshop CC 2015.0.1 update which was released today. Details here: http://blogs.adobe.com/crawlspace/201...

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Explorer ,
Aug 04, 2015 Aug 04, 2015

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Thank you very much Jeffrey! I'm updating my blog to reflect this.

Regards,
Corne

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Explorer ,
Aug 04, 2015 Aug 04, 2015

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You may still experience an issue if the file is corrupted, but it no longer crashed Photoshop and is now handled by this dialog.



Thank you

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Explorer ,
Aug 13, 2015 Aug 13, 2015

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Installed the new version and still have the problem. It won't let me SAVE anything!!! What can I do?

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LEGEND ,
Aug 27, 2015 Aug 27, 2015

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deleted library and renamed it. It just comes back again

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LEGEND ,
Aug 27, 2015 Aug 27, 2015

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library lookup file

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LEGEND ,
Aug 27, 2015 Aug 27, 2015

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The file will be recreated once Photoshop launches - that is normal.
But removing the corrupt file should allow Photoshop to launch.

But first, make sure you have the 2015.0.1 update installed - it already fixes this issue.

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LEGEND ,
Sep 04, 2015 Sep 04, 2015

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Just invested 1200 dollars in a new desktop, and loaded my CC account, and al my edits I need to work on... and guess what? NO PHOTOSHOP!

It opens, then before I can transfer my RAW file it closes.... no saves, just a bunch of .xmp files. Yes, I could use lightroom nut I HATE it and I KNOW how to use PS 2014.

Help!!!!

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LEGEND ,
Sep 04, 2015 Sep 04, 2015

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As noted above, this issue was solved in the Photoshop 2015.0.1 update.

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LEGEND ,
Sep 04, 2015 Sep 04, 2015

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Actually, right now I'm on my 4th download of that, so far, it has NOT helped. Meanwhile, my clients are flipping !

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LEGEND ,
Sep 05, 2015 Sep 05, 2015

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PLEASE HELP!

Signed out of CC on my laptop ( which is a lenovo P.O.S., but PS 14 runs fine on) and then uninstalled ALL adobe software on a new HP pavillion 23, made sure ALL drivers are up to date, created a new administrator and on the 20th re-download /uninstall rollercoaster......

it stilll crashes.

Spoke to Customer Support-no help. I have no files for photoshop or I would rename the bad file- they aren't there. I've checked each go round. Obviously this is an ADOBE cc issue, not an equipment issue.

Is there another editing software I can purchase and install manually to hold me over? I'm looking at week TWO of this issue. I save all photos i shoot in .NEF, limimting my editing.

Im now turning down clients I'm so far behind on edits. ANd ANGRY.

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Explorer ,
Sep 05, 2015 Sep 05, 2015

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Do you have a little more detail about the issue you are experiencing Melanie? A screenshot of the crash dialog perhaps?

Thanks,
Corne

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LEGEND ,
Sep 05, 2015 Sep 05, 2015

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There is no alert, warning, etc. It opens, intializes panels opens and before I can get a file open it just disappears. All firewalls are off, all virus software off......

I'm at a loss.

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Explorer ,
Sep 05, 2015 Sep 05, 2015

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Anything showing up in the event logs? (WIN+R -> eventvwr -> Enter) Look under Application.
Also, any log files in here: C:\Users\CornévanDriel\AppData\Roaming\Adobe\Adobe Photoshop CC 2015\Adobe Photoshop CC 2015 Settings
(replace my name with your user name)

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LEGEND ,
Sep 05, 2015 Sep 05, 2015

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Ahhh... interesting enough, I have no appdata files for Photoshop.

Corel just got my business.

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Explorer ,
Nov 04, 2015 Nov 04, 2015

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I'm still getting a lot of traffic and comments for this issue on my website. Most of the new comments appear to be for other, non-related issues.

Here is a guide to help people search for solutions effectively online.

How Fault Code and Offeset Work

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Adobe Employee ,
Nov 30, 2015 Nov 30, 2015

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This should be solved by the CC 2015.1 update that was released today: https://blogs.adobe.com/photoshop/201...

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New Here ,
Jan 04, 2016 Jan 04, 2016

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I'm still having the same issue. I had to reload my OS - Windows 7- and when I installed CC everything worked well including installing apps but when I try to launch any of them, not just PS, they all do this.

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LEGEND ,
Jan 05, 2016 Jan 05, 2016

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If you are having this issue, it means that you have not installed the Photoshop CC 2015 updates. This issue was fixed in the 2015.1 update.

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