P: Image Resize Distorts / Corrupts File on M1 MAX macs

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Community Beginner ,
Mar 23, 2022 Mar 23, 2022

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When I use the Image Size command (CMD + OPT + I or Image>Image Size) in Photoshop, it completely destroys the image file. I tried the same process on two other Macs with the same file (copied from Mac to Mac) and it worked just fine on the other two Macs, so it is not the image file.

There must be a bug/malfunciton in Photoshop, but I can't figure out what it is or how to fix it.

 

The other two Macs that it worked on the one is identical to mine, a MacBook Pro 16" M1 Pro, the other is a 12 year old MacPro 5,1 tower running Photoshop CS6. Both of those successfully resized the image.

 

PS CC version 23.2.2

MacOS Monterey 12.3

MacBook Pro 16" M1 Max

 

Thanks,

Mark S...

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correct answers 1 Correct answer

Adobe Employee , Mar 24, 2022 Mar 24, 2022
Thanks. Engineering is looking into the issue.
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10 Comments
Adobe Community Professional ,
Mar 23, 2022 Mar 23, 2022

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Well, that's a new one.

I'm going to point my finger at Monterey 12.3. There has been no end to new problems since it was released.

I'll ask the usual first question: Does it happen whether GPU Acceleration is turned on or off?

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Community Beginner ,
Mar 23, 2022 Mar 23, 2022

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PROBLEM SOLVED.....well, sort of.

Very good observation. GPU Acceleration (or "Use Graphics Processor") was turned on when the problem occurred.

 

I just finished with Adobe Tech Support. They were very expedient and helpful.

 

Their solution to solve the problem (glitch), is to turn OFF "Use Graphics Processor" in Preferences>Performance, and then pump up the % of RAM used by Photoshop (in the same Preferences>Performance window) to 80% or better. I then resized the image (it was a large file, so with Graphics Processor off, it took forever) and it worked. No more corruption of the image.  When it was done, I put my Performance settings back to where they normally are (ie. turn on "Use Graphics Process" and put RAM down to about 70%)

 

So, I don't think it's totally Monterey's fault as I was successfully able to complete this process on a MacBook Pro with the M1 PRO chip. Where it failed was on the MacBook Pro with the M1 MAX chip. Go figure, the more powerful processor doesn't work.  The M1 Max has more graphics cores than the M1 PRO, so maybe there's something there that PS can't manage. I'm just guessing that's where the problem is.

 

Thanks for the help.

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Adobe Community Professional ,
Mar 23, 2022 Mar 23, 2022

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Good to hear!

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Adobe Employee ,
Mar 23, 2022 Mar 23, 2022

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I'm checking with the team to see who has a system like yours. Can you please post your Photoshop System Info? Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Mar 23, 2022 Mar 23, 2022

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It's a lot, but here it is:

 

Adobe Photoshop Version: 23.2.2 20220304.r.325 49bf0ec arm64 Number of Launches: 118 Operating System: Mac OS 12.3.0 System architecture: Apple M1 Max Physical processor count: 10 Built-in memory: 32768 MB Free memory: 6716 MB Memory available to Photoshop: 29397 MB Memory used by Photoshop: 70 % SAM SDK Version: 2.0.0-main.1010.1 ACP.local Status: - SDK Version: 2.1.0 - Core Sync Status: Reachable and compatible - Core Sync Running: 5.6.3.1 - Min Core Sync Required: 4.3.66.0 Live Edit Client SDK Version: 3.89.01 Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Large HarfBuzz Version: 2.8.1 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Apple M1 Max
GPUVendor: APPLE
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 22,906 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=1440, right=2560 High DPI Monitor Main Display ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/MacOS/sniffer" -baseTimeMS=14364239 -comment=Photoshop Version: Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec arm64

[141 ms]
Start sniffer 2022-03-23 19:03:44
# Photoshop Version: Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec arm64
sniffer -baseTimeMS=14364239 -comment=Photoshop Version: Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec arm64

{9 ms}
Start platform native
# displays: 1
Display 0
Display: 4
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (2,560 1,440), w=2,560, h=1,440)
Dimensions: (5,120 2,880)
Physical size: (599.3 340.242)
Pixel size: (0.117051 0.11814)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Apple M1 Max index=0 preferred=1)

# devices: 1
Device 0
Name: Apple M1 Max
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
4
GPU accessible RAM: 22,906 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 22,906 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: APPLE
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{97 ms}

{97 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 4
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (2,560 1,440), w=2,560, h=1,440)
Dimensions: (5,120 2,880)
Physical size: (599.3 340.242)
Pixel size: (0.117051 0.11814)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16940800 index=0 preferred=1)

# devices: 1
Device 0
Name: Apple M1 Max
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
4
GPU accessible RAM: 21,845 MB
VRAM: 21,845 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 Metal - 76.3)
Device version: 2.1 (2.1 Metal - 76.3)
Vendor name: APPLE
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16940800
Display mask: 31
End platform OpenGL
{105 ms}

{105 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Apple M1 Max
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 22,906 MB
VRAM: 22,906 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Feb 12 2022 01:56:48))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 11,443 GB / s
Compute score: 15,857.8
Device name string: Apple M1 Max
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{140 ms}

Exit code kExitNormal
End sniffer 2022-03-23 19:03:44
[kStatusNormal, kExitNormal]

[141 ms]
Finish RunAllAPIs

[1833 ms]
Start GetSnifferResult

[1833 ms]
Finish GetSnifferResult

------- Sniffer output
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All rights reserved. - from the file “statistics.plugin” Realgrain 2.1.3 © 2004-2021 Imagenomic, LLC - from the file “RealGrain.plugin” Render Color Lookup Grid 23.2 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 23.2.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 23.2.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 23.2.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 23.2.2, © 1999-2022 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 23.2, © 2002-2022 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” ShadowsFilter 5.0.4.1, Copyright ©2000-2022, DxO Labs - from the file “ShadowsFilter.plugin” Sharpener Pro 3: (1) RAW Presharpener 5.0.4.1, Copyright ©2000-2022, DxO Labs - from the file “SHP3RPS.plugin” Sharpener Pro 3: (2) Output Sharpener 5.0.4.1, Copyright ©2000-2022, DxO Labs - from the file “SHP3OS.plugin” Shear 23.2.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Silver Efex Pro 3 5.0.2.37, Copyright c2000-2020, DxO Labs - from the file “NikCollection.plugin” Skewness 23.2 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” SkinFilter 5.0.4.1, Copyright ©2000-2022, DxO Labs - from the file “SkinFilter.plugin” SkyFilter 5.0.4.1, Copyright ©2000-2022, DxO Labs - from the file “SkyFilter.plugin” Smart Blur 23.2.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 23.2.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 23.2 © 1993-2022 Adobe. All rights reserved. - from the file “Solarize.plugin” Spatter 23.2.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 23.2.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 23.2.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 23.2.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 23.2.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 23.2.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 23.2 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” StrongNoiseFilter 5.0.4.1, Copyright ©2000-2022, DxO Labs - from the file “StrongNoiseFilter.plugin” Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Sumi-e 23.2.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 23.2 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 23.2.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 23.2.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 23.2.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 23.2.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 23.2.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Underpainting 23.2.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 23.2.2, © 2003-2022 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 23.2 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Viveza 3 5.0.2.37, Copyright c2000-2020, DxO Labs - from the file “NikCollection.plugin” Water Paper 23.2.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 23.2.2, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 23.2.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 23.2.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 23.2 © 1989-2022 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 23.2.2, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: IGES NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” Perspective Efex automation NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/DxO/Perspective Efex/PhotoshopPlugin-automationPerspectiveEfex.plugin/” Perspective Efex NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/DxO/Perspective Efex/PhotoshopPlugin-filterPerspectiveEfex.plugin/” PRC NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” Shake Reduction NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/Filters/Shake Reduction.plugin/” Spaces NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/Spaces/Spaces.plugin/” Topaz Adjust AI NO VERSION - - from the file “/Applications/Topaz Labs LLC/Topaz Adjust AI/Topaz Adjust AI.app/Contents/Resources/PS_Plugins/TopazAdjustAI.plugin/” U3D NO VERSION - - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” Unified Extensibility Platform - Extensions: Home Screen (Loaded) 5.5.0.54 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-5.5.0/" CDO: 1.112.0
CmdN: 1.10.5
CDP: 1.137.1
Projects: 1.3.2 Loaded at: 38 ms - launch time impact: 150 ms ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 22.4.0.0 - from the file "Required Folder" Loaded at: 1951 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 21.2.0.0 - from the file "Required Folder" CC Libraries Panel (Prepared) 3.18.149.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_18_149/" CAPTURE: 2.0.22 STOCK: 2.0.32 Photoshop Cloud Value Dialog (Prepared) 1.0.1.0 - from the file "Required Folder" Photoshop UXP Export-As (Prepared) 5.6.3.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 2.4.1.0 - from the file "Required Folder" Loaded at: 1951 ms - launch time impact: 0 ms Photoshop Personalization (Loaded) 2.0.0.0 - from the file "Required Folder" Loaded at: 1951 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.3.6.0 - from the file "Required Folder" Discover Panel (Loaded) 2.3.0.24 - from the file "Required Folder" Loaded at: 1951 ms - launch time impact: 8 ms Neural Filters (Registered) 1.11.3.0 - from the file "Required Folder" Installed TWAIN devices: NONE

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Adobe Employee ,
Mar 24, 2022 Mar 24, 2022

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Thanks. Engineering is looking into the issue.


Senior Product Manager - Customer Advocacy - Digital Imaging
Bug Acknowledged

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Adobe Community Professional ,
Mar 24, 2022 Mar 24, 2022

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@Jeffrey Tranberry is it normal to see third party plugins listed alongside the default ones? Could that be a parameter to take in account during troubleshooting?

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Community Beginner ,
Mar 24, 2022 Mar 24, 2022

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Thanks Jeffrey.

 

-M

 

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New Here ,
Mar 28, 2022 Mar 28, 2022

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@PECourtejoie I'm not sure I'd say it's "normal" that 3rd party plug-ins are showing up in the "Required plugins" list in System Info, but it's been the way Photoshop has been reporting 3rd party plug-ins such as 8BF filters for a few versions now.  I think we may have a bug on it already.  I'll double check.

-Noel

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Adobe Community Professional ,
Mar 29, 2022 Mar 29, 2022

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Thank you, @Noel.Carboni (BTW, this is your old account) I was wondering if it was due to placing third party plugins in the wrong location, and maybe causing issues.

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