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kgajriaboston
Known Participant
June 8, 2023

P: Instability and crashes with RTX 4070

  • June 8, 2023
  • 20 replies
  • 6717 views

Hi, I am experiencing a high level of instability in Photoshop with the program crashing several times per hour of editing. I previously had issues when using an older video card that I described in another post. Since then I have updated to a new video card, a 4070, but am seeing just as many or more crashes but under slightly different circumstances.

 

I have attached several files to this message including my system information (the full text file and a JPG of the key hardware), a screenshot of my PS Performance Preferences and GPU Compatibility Check, and 3 crash reports . These reports have come while I have been using the latest version of PS (currently 24.5, one crash report is from when 24.4.1 was the latest) and the latest Nvidia Studio Driver (currently 535.98, though my crash report from 5/14 was on the previous driver which may have been more stable). I have installed the latest Windows Updates and BIOS for my motherboard. Although I have 3 crash reports below that I submitted to Adobe, they are actually relatively rare in terms of the crashes. Most the time there is no report, some times I see a pop-up saying there is a solution and it brings me to this link with general troubleshooting. As for my usage that precipitates the crashes, it differs a bit from the crashes I was getting with my 3070 card. With the 3070 I got crashes in both ACR and PS. With the new 4070, I have yet to get a crash in ACR, but I am getting lots of crashes in PS. Usually the crashes come when I am zooming in and out of an image or changing the tool selection on the left side toolbar. I almost always have only a single image open with up to 5 layers; I no longer open multiple images at once because the crashes are so frequent and I lose my work. It never crashes when I am running a plugin (I use the Nik Collection, Topaz, and Exposure X7). My system is otherwise stable and other programs do not present issues. I have re-set my preferences to defaults and then changed them to the current settings in the attachment below, but I don't see a difference. With my 3070, the only way I could prevent crashes was disabling the GPU entirely; enabling the Older GPU Mode (Technology Previews section) did not help. I obviously do not want to disable the GPU entirely as my images don't display as accurately in addition to the performance loss.

 

At this point I'm starting to pull my hair out, I really need your help! Thank you.

    This topic has been closed for replies.

    20 replies

    J
    Jamael78pensa
    Participant
    September 24, 2023

    I have an Nvidia 3070ti and never had an issue with Adobe products. I just upgraded to the 4070 and have had stutters and crashes. I don't want to take it back for the second time but I might have to. I have 14 days. I upgraded to the latest studio and game drivers and downgraded some settings in the bios and still am having trouble. The has to be some kind of compatibility issue with my asrock motherboard or the AMD580 cpu. The 3070ti did not. I'm hoping that this gets fixed in a couple of days.

      A
      Aris_VCY
      Participating Frequently
      July 5, 2023

      I have tried lots of things but still have some freezes. It hasn't happened to me in Photoshop yet but in Bridge I can quite predictably cause a freeze by opening a large folder with a few hundredths of camera raw files. CPU usage gets high and stays high and I go on scrolling and clicking at different images. The whole pc will freeze without any error messages or dump.

      I can also predictably reproduce the freeze by running prime95 for a few minutes. So my issue is definitely connected with high cpu usage.

      One thing that I think has helped was to deactivate the ESET antivirus Host Intrusion Prevention System (I think I have less crashes without this running). This system tries to intercept all processes running in the computer to scan for malicious ones. Realtime filesystem protection doesn't seem to affect the issue.

      Other things I have tried (to no avail):

      - different PCIe cable and connector at the PSU

      - undervolting, underpowering, overpowering, underclocking the GPU

      - fiddling with the CPU clock and voltage

       - and the last three versions of studio drivers (no difference between them)

       - I have run some memory checks too

      I don't know wat to think. Maybe a PSU issue? A driver issue?
      The only thing I have not yet tried is to retest my old Quadro K2200. But this pc has been working for more than three years with the same hardware configuration (with the K2200) and no such issues. Only after placing the RTX4070 I started seeing these freezes.

        K
        kgajriabostonAuthor
        Known Participant
        July 3, 2023

        This has been very stable, thank you.

          E
          Community Manager
          Erin26Community Manager
          Community Manager
          June 29, 2023

          We believe this issue may have been caused by an update to the NVIDIA driver.  A newer driver was just released today.  Please do a CLEAN INSTALL of the newest driver and let us know if the issue is resolved.  Note that if you do not need the GeForce Experience, we recommend that you do not install it on your machine. https://www.nvidia.com/download/index.aspx

            K
            kgajriabostonAuthor
            Known Participant
            June 28, 2023

            Had another crash that generated a report. I had just saved a DNG with to a PSD with only a single layer, I then hovered my mouse over the tool menu which makes the names of the tools pop-up with the small windows showing what they do. It then crashed before I selected a tool. The crash report is below. You will notice a hardware change that I am now using 128GB of RAM:

             

            <?xml version="1.0"?>

            <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

            <crashreport serviceVersion="12.1.0.202305231609_434b669" clientVersion="12.1.0.202305231609_434b669" applicationName="Adobe Photoshop" applicationVersion="24.6.0" build="20230615.r.573" source="Windows-Client" crashType="n/a">

            <time year="2023" month="6" day="27" hour="20" minute="38" second="44" timeoffset="-300" timezone="Eastern Daylight Time"/>

            <user guid="1f4e2ec5-d83d-4798-8dce-fa2b36011997"/>

            <system platform="Windows 10 Home" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="130989" machine="AMD Ryzen 9 5950X 16-Core Processor" model="AMD64 Family 25 Model 33 Stepping 0" cpuCount="32" cpuType="8664" cpuFreq="3400 MHz" processorArchitecture="9"/>

            <gpu>

            <gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4070" description="NVIDIA GeForce RTX 4070" driverDate="20230408000000.000000-000" driverVersion="31.0.15.3161" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2786&#38;SUBSYS_17FF10DE&#38;REV_A1&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>

            </gpu>

            <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF19DF755B">

            <backtrace crashedThread="0">

            <thread index="0">

            <stackStatement index="0" address="0x00007FFF19DF755B" symbolname="NVAPI_DirectMethods"/>

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            <registerSet>

            <register name="RAX" value="0x0000000000000000"/>

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            <register name="EFL" value="0x0000000000010206"/>

            <register name="LastExceptionToRip" value="0x0000000000000000"/>

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            </binaryImageSet>

            <dumpType>

            Mini

            </dumpType>

            <hbLogSessionDllStatus>

             

            </hbLogSessionDllStatus>

            </crash>

             

            <sessionId>

            fa1d2f49-9084-4636-8248-bc33d327f112

            </sessionId>

            </crashreport>

              K
              kgajriabostonAuthor
              Known Participant
              June 26, 2023

              Yes, I downgraded and maintained the other settings. This is definitely the most stable it has been, I was able to edit through multiple sessions this weekend and only had one crash, which generated an error report, copied below. Any sense of the ultimate solution so I can be crash free and I can open JPEGs and HEIFs again?

               

              <?xml version="1.0"?>

              <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

              <crashreport serviceVersion="12.1.0.202305231609_434b669" clientVersion="12.1.0.202305231609_434b669" applicationName="Adobe Photoshop" applicationVersion="24.6.0" build="20230615.r.573" source="Windows-Client" crashType="n/a">

              <time year="2023" month="6" day="24" hour="21" minute="36" second="51" timeoffset="-300" timezone="Eastern Daylight Time"/>

              <user guid="1f4e2ec5-d83d-4798-8dce-fa2b36011997"/>

              <system platform="Windows 10 Home" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65453" machine="AMD Ryzen 9 5950X 16-Core Processor" model="AMD64 Family 25 Model 33 Stepping 0" cpuCount="32" cpuType="8664" cpuFreq="3400 MHz" processorArchitecture="9"/>

              <gpu>

              <gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4070" description="NVIDIA GeForce RTX 4070" driverDate="20230408000000.000000-000" driverVersion="31.0.15.3161" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2786&#38;SUBSYS_17FF10DE&#38;REV_A1&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>

              </gpu>

              <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF8E34E755B">

              <backtrace crashedThread="0">

              <thread index="0">

              <stackStatement index="0" address="0x00007FF8E34E755B" symbolname="NVAPI_DirectMethods"/>

              <stackStatement index="1" address="0x00007FF85444DB1E" symbolname="dxCaskGetExportTable"/>

              <stackStatement index="2" address="0x00007FF854617DC4" symbolname="cask::xmma_cask_plugin::initialize_xmma_conv_fprop_kernels"/>

              <stackStatement index="3" address="0x00007FF8546181AE" symbolname="cask::xmma_cask_plugin::initialize_xmma_conv_fprop_kernels"/>

              <stackStatement index="4" address="0x00007FF854619950" symbolname="cask::xmma_cask_plugin::initialize_xmma_conv_fprop_kernels"/>

              <stackStatement index="5" address="0x00007FF85444D110" symbolname="unknown"/>

              <stackStatement index="6" address="0x00007FF8E34EC9B7" symbolname="NVAPI_DirectMethods"/>

              <stackStatement index="7" address="0x00007FF8E34E8D33" symbolname="NVAPI_DirectMethods"/>

              <stackStatement index="8" address="0x00007FF8E3525BDF" symbolname="NVAPI_DirectMethods"/>

              <stackStatement index="9" address="0x00007FF8E34A256B" symbolname="NVAPI_DirectMethods"/>

              <stackStatement index="10" address="0x00007FF8E488B2F4" symbolname="OpenAdapter10"/>

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              <stackStatement index="12" address="0x00007FF8F7C83DBE" symbolname="D3D11CreateDeviceAndSwapChain"/>

              <stackStatement index="13" address="0x00007FF8F7C7D7AA" symbolname="D3D11CoreCreateDevice"/>

              <stackStatement index="14" address="0x00007FF8F7C63DE0" symbolname="D3D11CoreCreateDevice"/>

              <stackStatement index="15" address="0x00007FF8F7C7CECB" symbolname="D3D11CoreCreateDevice"/>

              <stackStatement index="16" address="0x00007FF8F7C7B599" symbolname="D3D11CoreCreateDevice"/>

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              <stackStatement index="18" address="0x00007FF8F7C83A59" symbolname="D3D11CreateDeviceAndSwapChain"/>

              <stackStatement index="19" address="0x00007FF8F7C8153A" symbolname="D3D11CreateDeviceAndSwapChain"/>

              <stackStatement index="20" address="0x00007FF8F7C41A97" symbolname="unknown"/>

              <stackStatement index="21" address="0x00007FF8F7C41A54" symbolname="unknown"/>

              <stackStatement index="22" address="0x00007FF8F7C7BF99" symbolname="D3D11CoreCreateDevice"/>

              <stackStatement index="23" address="0x00007FF8F4DDFD09" symbolname="MFIsContentProtectionDeviceSupported"/>

              <stackStatement index="24" address="0x00007FF8F4DDFD54" symbolname="MFIsContentProtectionDeviceSupported"/>

              <stackStatement index="25" address="0x00007FF8F4CF380F" symbolname="MFAverageTimePerFrameToFrameRate"/>

              <stackStatement index="26" address="0x00007FF823E62BED" symbolname="MFCreateTimedTextRenderer"/>

              <stackStatement index="27" address="0x00007FF823E5C054" symbolname="MFCreateTimedTextRenderer"/>

              <stackStatement index="28" address="0x00007FF823E5BDC8" symbolname="MFCreateTimedTextRenderer"/>

              <stackStatement index="29" address="0x00007FF823E5C014" symbolname="MFCreateTimedTextRenderer"/>

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              <stackStatement index="34" address="0x00007FF8F4BABF35" symbolname="RtwqShutdown"/>

              <stackStatement index="35" address="0x00007FF8F4BABE75" symbolname="RtwqShutdown"/>

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              <stackStatement index="37" address="0x00007FF8F4BA87DA" symbolname="RtwqAllocateSerialWorkQueue"/>

              <stackStatement index="38" address="0x00007FF8F4BA8739" symbolname="RtwqAllocateSerialWorkQueue"/>

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              <stackStatement index="40" address="0x00007FF8FE4A31FA" symbolname="TpReleaseCleanupGroupMembers"/>

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              <stackStatement index="42" address="0x00007FF8FE4A26F1" symbolname="RtlUserThreadStart"/>

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              </backtrace>

              <registerSet>

              <register name="RAX" value="0x0000000000000000"/>

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              <register name="RCX" value="0x0000025A2C2DDD10"/>

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              <register name="RIP" value="0x00007FF8E34E755B"/>

              <register name="EFL" value="0x0000000000010206"/>

              <register name="LastExceptionToRip" value="0x0000000000000000"/>

              <register name="LastExceptionFromRip" value="0x0000000000000000"/>

              </registerSet>

               

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              <binaryImage start="0x0000025A4CC00000" end="0x0000025A4CC6E000" path="adobe\LuminarAI.8bf"/>

              </binaryImageSet>

              <dumpType>

              Mini

              </dumpType>

              <hbLogSessionDllStatus>

               

              </hbLogSessionDllStatus>

              </crash>

               

              <sessionId>

              2169a453-49c5-47c4-8c04-c3e881b742cc

              </sessionId>

              </crashreport>

                Adam Jerugim
                Community Manager
                Adam JerugimCommunity Manager
                Community Manager
                June 20, 2023

                Can you try downgrading to the 531.65 driver and see if the crashes persist? Thanks.

                K
                kgajriabostonAuthor
                Known Participant
                June 19, 2023

                Hi Adam, thanks for the tip. I sat down to edit a few times over the long weekend and overall I think PS is more stable with this change. If that's accurate, does it give you a sense of what the ultimate solution could be? I ask because I do open iPhone HEIF/HEIC/JPEG images for editing ACR from time to time and because I still got a few crashes. As for what precipitated the crashes, it was similar to before, usually I was zooming into or out of an image, sometimes when I had just been saving a .PSD file or using the remove tool. It crashed twice with no error report and twice with a report, but I was only able to access the report one of the times. I can't see how to attach the file here so I am copying the text of it below:

                 

                <?xml version="1.0"?>

                <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

                <crashreport serviceVersion="4.8.0.6" clientVersion="4.8.0.6" applicationName="Adobe Photoshop" applicationVersion="24.5.0" build="20230512.r.500" source="Windows-Client" crashType="n/a">

                <time year="2023" month="6" day="19" hour="16" minute="51" second="15" timeoffset="-300" timezone="Eastern Daylight Time"/>

                <user guid="1f4e2ec5-d83d-4798-8dce-fa2b36011997"/>

                <system platform="Windows 10 Home" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65453" machine="AMD Ryzen 9 5950X 16-Core Processor" model="AMD64 Family 25 Model 33 Stepping 0" cpuCount="32" cpuType="8664" cpuFreq="3400 MHz" processorArchitecture="9"/>

                <gpu>

                <gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4070" description="NVIDIA GeForce RTX 4070" driverDate="20230524000000.000000-000" driverVersion="31.0.15.3598" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2786&#38;SUBSYS_17FF10DE&#38;REV_A1&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>

                </gpu>

                <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF924EFB06B">

                <backtrace crashedThread="0">

                <thread index="0">

                <stackStatement index="0" address="0x00007FF924EFB06B" symbolname="NVAPI_DirectMethods"/>

                <stackStatement index="1" address="0x00007FF8842EDBCE" symbolname="dxCaskGetExportTable"/>

                <stackStatement index="2" address="0x00007FF8844E5324" symbolname="cask::xmma_cask_plugin::initialize_xmma_conv_fprop_kernels"/>

                <stackStatement index="3" address="0x00007FF8844E58AE" symbolname="cask::xmma_cask_plugin::initialize_xmma_conv_fprop_kernels"/>

                <stackStatement index="4" address="0x00007FF8844E78A0" symbolname="cask::xmma_cask_plugin::initialize_xmma_conv_fprop_kernels"/>

                <stackStatement index="5" address="0x00007FF8842ED1C0" symbolname="unknown"/>

                <stackStatement index="6" address="0x00007FF924F002D7" symbolname="NVAPI_DirectMethods"/>

                <stackStatement index="7" address="0x00007FF924EFC523" symbolname="NVAPI_DirectMethods"/>

                <stackStatement index="8" address="0x00007FF924F385BF" symbolname="NVAPI_DirectMethods"/>

                <stackStatement index="9" address="0x00007FF924EB985C" symbolname="NVAPI_DirectMethods"/>

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                <stackStatement index="11" address="0x00007FF9344D0BAC" symbolname="unknown"/>

                <stackStatement index="12" address="0x00007FF934513DBE" symbolname="D3D11CreateDeviceAndSwapChain"/>

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                <stackStatement index="15" address="0x00007FF93450CECB" symbolname="D3D11CoreCreateDevice"/>

                <stackStatement index="16" address="0x00007FF93450B599" symbolname="D3D11CoreCreateDevice"/>

                <stackStatement index="17" address="0x00007FF9344D0953" symbolname="unknown"/>

                <stackStatement index="18" address="0x00007FF934513A59" symbolname="D3D11CreateDeviceAndSwapChain"/>

                <stackStatement index="19" address="0x00007FF93451153A" symbolname="D3D11CreateDeviceAndSwapChain"/>

                <stackStatement index="20" address="0x00007FF9344D1A97" symbolname="unknown"/>

                <stackStatement index="21" address="0x00007FF9344D1A54" symbolname="unknown"/>

                <stackStatement index="22" address="0x00007FF93450BF99" symbolname="D3D11CoreCreateDevice"/>

                <stackStatement index="23" address="0x00007FF931B4FD09" symbolname="MFIsContentProtectionDeviceSupported"/>

                <stackStatement index="24" address="0x00007FF931B4FD54" symbolname="MFIsContentProtectionDeviceSupported"/>

                <stackStatement index="25" address="0x00007FF931A6380F" symbolname="MFAverageTimePerFrameToFrameRate"/>

                <stackStatement index="26" address="0x00007FF8E25C2BED" symbolname="MFCreateTimedTextRenderer"/>

                <stackStatement index="27" address="0x00007FF8E25BC054" symbolname="MFCreateTimedTextRenderer"/>

                <stackStatement index="28" address="0x00007FF8E25BBDC8" symbolname="MFCreateTimedTextRenderer"/>

                <stackStatement index="29" address="0x00007FF8E25BC014" symbolname="MFCreateTimedTextRenderer"/>

                <stackStatement index="30" address="0x00007FF8E2529EE0" symbolname="DllGetClassObject"/>

                <stackStatement index="31" address="0x00007FF8803A5341" symbolname="DllGetClassObject"/>

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                <stackStatement index="33" address="0x00007FF8803A35B6" symbolname="DllGetClassObject"/>

                <stackStatement index="34" address="0x00007FF9318CBF35" symbolname="RtwqShutdown"/>

                <stackStatement index="35" address="0x00007FF9318CBE75" symbolname="RtwqShutdown"/>

                <stackStatement index="36" address="0x00007FF9318CBE3F" symbolname="RtwqShutdown"/>

                <stackStatement index="37" address="0x00007FF9318C87DA" symbolname="RtwqAllocateSerialWorkQueue"/>

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                <stackStatement index="40" address="0x00007FF93ABA31FA" symbolname="TpReleaseCleanupGroupMembers"/>

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                <stackStatement index="42" address="0x00007FF93ABA26F1" symbolname="RtlUserThreadStart"/>

                </thread>

                </backtrace>

                <registerSet>

                <register name="RAX" value="0x0000000000000000"/>

                <register name="RBX" value="0x0000029B9DAC4380"/>

                <register name="RCX" value="0x000002903E1BC950"/>

                <register name="RDX" value="0x000002903E1BC950"/>

                <register name="RSI" value="0x0000029C5513D080"/>

                <register name="RDI" value="0x0000029B9DAC4380"/>

                <register name="RSP" value="0x000000C1F48EF050"/>

                <register name="RBP" value="0x0000029C5513D151"/>

                <register name="RIP" value="0x00007FF924EFB06B"/>

                <register name="EFL" value="0x0000000000010206"/>

                <register name="LastExceptionToRip" value="0x0000000000000000"/>

                <register name="LastExceptionFromRip" value="0x0000000000000000"/>

                </registerSet>

                 

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                <dumpType>

                Mini

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                <hbLogSessionDllStatus>

                 

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                </crashreport>

                A
                Aris_VCY
                Participating Frequently
                June 18, 2023

                I would expect the issue to be one of power management rather than actual supply of power.
                But this cable thing is really worth trying! I do have one more such cable and one more PCI-e connector on that PSU.

                D Fosse
                Community Expert
                D FosseCommunity Expert
                Community Expert
                June 18, 2023

                Yeah, my mistake: that cable is marked PCIe, not ATX. The ATX cable goes to the motherboard (and has a slightly different connector).

                 

                There was another case recently where this cable (the cable itself) turned out to be the problem. He replaced it, and all problems vanished.

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