P: June Photoshop on iPad v6.3 crashes at launch after update

[Karl5D3A]

Hi, i have the exact same problem, just wondering if you got around  to find a fix

[Revised_Dan]

I find the lack of communication especially frustrating, no announcement or email to customers at all. An ETA or a simple ' we are working on a hotfix' would be incredibly appreciated.

[cendi]

Yep that would have been nice but look what I got instead of a call or
response with anything helpful to my 15 or more requests for customer
support…

[hopeful_kindness3709]

Same thing hers.  Seeing lots of people having the same problem.  This has never happened before.  I am in the middle of a huge project and badly need Photoshop to work.  It crashes immediately after opening screen, following the iPad update. 🤦🏻‍:female_sign:

[absurdone]

Any Statement from Adobe?
When can we get a solution?
Whats about a refund?

[Karl5D3A]

Hi @Anshul_Saini

Its been almost a week now and no updates on this situation yet. Any progress fixing that bug? 

[Golshie]

I'm having the same issue, crashing at launch. Anyone got this resolved? It happened after update!

[dalitpsj]

Hello

ipad Pro 2nd generation 

ipados 17.7.8

Crash log 

thank you 

[Eccentric_artistry7389]

iPadの再起動やoSの更新アプリの更新等色々手は尽くしました。一週間くらい開けてないと思います。

[DeanUtian]

Hi @Eccentric_artistry7389 
I moved your post here as it is where others are discussing what appears to be the same issue.
You can report your specific details following what Anshul_Saini has posted (the pinned reply at the top).

[Cinderhouse Music]

I am a long time Adobe Creative Cloud subscriber.  I use these apps both on laptop, desktop, and IPad Pro 12.9 Inch (2nd Generation) with Apple Pencil.  The only touch surface I use on any Adobe product. Wrote a review on Apple Store about this and they were good enough to respond so want to put up details to hopefully get this fixed.

All other apps seem to function without issue but recently Photoshop will crash and close immediately right after splash screen shows up for about 2 seconds.  I have tried restarting, deleting and reinstalling and to no avail does same every time. This is frustrating! Now only able to transfer work from mobile to Adobe Cloud through Lightroom (which is almost useless to me) except for this function. 

I am fully updated with IPad OS 17.7.8 on my IPad Pro 12.9 inch (2nd Generation). All be it that it is an older IPad  Pro Model the Apple Store states it should work on here. Please update and fix or at least if M-chip is needed or something let us users know.

Thank You Much....

Still a big supporter of your products but.... please fix.

[DanielDaHora]

It's gonna make a week that I can't work with the Adobe Photoshop app with my iPad Pro. That is causing a huge amount of problems with my work, my classes, my clients and I'd love to know if someone has already gotten any answer from Adobe Clients Help about that.

[Phillip36917014w26x]

Same issue here. 
17.7.8
iPad Pro (12.9-inch) (2nd generation)

https://drive.google.com/file/d/1kZ_ituce9jLMfuoNOvTeFMGJxqqq_cgp/view?usp=drivesdk

[cendi]

No, there’s been next to zero response . Twice Ive had telephone
appointments set up with someone from Adobe technical support, one last
Saturday and one today both at specific times they were supposed to call..
no one has called. I’m livid. Adobe used to be so much better at customer
service and support, but now it’s like they don’t give a damn. I spoke with
a tech support guy (out of the country) who after talking with him for some
time revealed they have little to no ability for actual tech services,
their job is basically to listen, say they’re taking this information and
passing it to engineering and placating the person they’re speaking with
but because they’re unable to actually do anything… they can’t help. First
honest thing I’ve heard lately from Adobe.

I’ve really been researching this issue and I don’t know if this is
happening with you or not but check your subscriptions on Apple… is your
Adobe subscription still there? Next go to your Adobe account on the
website, check your available Adobe MOBIKE apps… does it have have any?
Does it list Photoshop? Then check what it shows for web apps. Are you
following? You see my stats now show ZERO mobile apps but 23 web apps. I
think they somehow denied the mobile app access and set in just the web
version and since we’re trying to use Photoshop for iPad we can’t open the
web version.

[karen_3115]

I'm having the same issue. iPad 7th gen 18.5. Model mw792LL/a

[karen_3115]

Link to file 

[dirkyahraes]

I'm a subscriber, and the Adobe Photoshop app no longer opens on my iPad Pro.  It attempts to load - the main title screen appears briefly and the programs quickly closes out without fulling loading.  Please see the attached short screen recording of the issue.

I've already updated my iOS and reinstalled the app, but the issue persists.  I have noticed that other iPad Pro users are having the same issue.

I run the app on an iPad Pro (12.9-inch) (2nd generation) and am running iPad OS Version 17.7.8.

Please fix this bug promptly as I, and many others, use this app on a continuous basis. 

Thank you!

[AnnK99]

Yes my photoshop on iPad is crashing now as well. It will load the splash screen then immediately crash.  The app available in the App Store refers to the phone.  I think the phone app is overwriting or bugging  the iPad version. Please can you put a Photoshop for IPad app back in the App Store. Please provide a fix. I have tried the restart, I have tried the uninstall and reinstall. I have an old IPad Pro second generation so according to Adobe it should still work. And Photoshop is also crashing on my Husbands 2 year old iPad. 

[AnnK99]

I think a phone app overwrote the iPad app for photoshop. 

[edmpages]

Same for me! The one phone call I FINALLY got was out-of-country "customer support" to just say they were working on it. No apologies, no "how else can I help?". Just to deliver a message and hang up quickly.

I'm livid and fed up. I think we've all figured out that its the phone app overwriting and messing things up... I'm not tech, and I immeadiately thought that might be the problem! Yet, no fix?? As an author and an artist, I manage art and cover design and layout. I've been looking for alternatives. No subscription - I've always disliked that with this company. Procreate and Pixelmater are where I'm heading, because this is just unacceptable. It's going to be an absolute pain to save and move each layer of my current projects (at least I can still access that on my desktop Photoshop), but I'd rather try that then sit here waiting for Adobe to shape up and do something.

I feel for this community, as we are all struggling to get our work done. And I agree that Adobe owes us better, as well as refunds for all this trouble.

[cendi]

What really upsets me is the complete lack of communication, or understanding of just how difficult they are making this for their own clients who have been paying for the use of their software for over 25 years like me and many others. Shame on you Adobe. 

[Florencia_Moyano0310]

Exact same problem. Would like a refund or at least a discount, it is really expensive for me to pay it from Argentina. Hope to start working again finally, or that they say something like how long will it take to fix this.

[patrick from hamburg]

Hallo,
ich bin CC Abonnent und kann seit ein paar Tagen mein Photoshop CC nicht mehr auf meinem iPad öffnen.

iPad Pro 10,5 Zoll
iPadOS-Version 17.7.8
Verfügbar 66 GB

Ich habe PS gelöscht und neu runtergalden, aber jedes mal nach dem Start bricht der Vorgang nach einer Sekunde ab.

Was kann tun?

Mit Bitte um shcnelle Hilfe, Patrick

[master_Ray1686]

I've been having the same issue. 

Apple ipad Pro 10.5" 256GB Wifi (Silver)

My iPad specs are:

iPad Pro 10.5  in 2th Gen

iPad number: MPF02TA/A

iOS 17.7.8

256 GB capacity

139.88 GB available storage

[kai_2534]

Hey, 

since i updated my photoshop a few days ago photoshop won't start. When I try to open it the lockscreen opens up but closes within one second and crashes.

Of course I reastarted the Ipad multiple times, re-downloaded the app and even completely deleted my Ipad and restarted it. Nothings helping. I assume its because of the newest Update.

i'm using Photoshop on an Ipad Pro with IOS 17.7.8 currently. Please help!

[Andrew_BenjaminArt]

Is there a fix yet?

Drew