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P: No import possible using macOS Ventura and Photoshop

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New Here ,
Oct 26, 2022 Oct 26, 2022

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After upgrading to Mac OS Ventura 13, Adobe Photoshop will NOT allow me to import photos from my cameras, a Canon EOS R5 and a Nikon Z50. When I cable the cameras to my iMac (M1), Photoshop sees and correctly identifies the camera brand, but the photos on the camera do not show up. Thus, no import of them is possible.

The native Apple app Photos does recognize and allow for importation. Also, very strangely, Lightroom sees and imports from the camera.

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correct answers 1 Pinned Reply

Adobe Employee , Oct 26, 2022 Oct 26, 2022

Thanks. I've asked engineering to investigate.

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Adobe Employee ,
Oct 26, 2022 Oct 26, 2022

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Thanks. I've asked engineering to investigate.


Senior Product Manager - Customer Advocacy - Digital Imaging
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New Here ,
Oct 31, 2022 Oct 31, 2022

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Any word on when this issue might be resolved?

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Adobe Employee ,
Nov 01, 2022 Nov 01, 2022

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Is this only when directly hooked up to the camera? What happens if you copy the image files from the camera card to the Mac hard disk, and then import from the hard disk. Is that a workaround?

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New Here ,
Nov 05, 2022 Nov 05, 2022

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Yes, I can import from Apple's photo app. And Lighthouse. Import should work in Photoshop. This needs to be fixed. 

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Adobe Employee ,
Nov 08, 2022 Nov 08, 2022

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Well, I've been looking at it. It's not resolved, unfortunately. All indications are that it was broken inside Apple's implementation of ImageKit on Mac OS Ventura. The last 3 versions of PS work fine on Mac OS 12.6.1, and all three PS versions broke on Ventura. I also asked the Lightroom team, and it seems they switched to using a completely different library for importing images from devices in 2015. So PS and LR are not using the same code for importing from devices, which explains why LR works and PS does not. I'll guess that Apple Photos also does not use ImageKit. What's not clear is whether the Apple OS guys broke ImageKit unknowingly on Ventura, or if some unexpected new issue was exposed by the particular way in which PS calls Apple ImageKit.

 

So - No fix yet.

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