P: (Oct) Photoshop Generative Fill Error This feature is not available in your region at this time.

[data5CC4]

Hi, i cant use generative fill, but yesterday it was woking without this error message, can anyone help?

[Ingeborg25701970niev]

I don't have access to Firefly, Adobe Express, and Adobe Photoshop's Generative Fill aren't working either. I have a full Adobe Creative Cloud subscription. Is there a bug?

[REENKU!]

Its now fixed in India. everything works normal.

[jaroslav.petrnousek]

Yup, I'm thinking the same - 2 different problems. All Firefly related functions are not working for me since last week.

[Kevin Stohlmeyer]

@Sameer K this is most likely related to the widespread AWS outage affecting all Firefly services. 

[BJOERN15C2]

Same for me. Still not working since Thursday for me in Germany.

[alexander_5788]

@Kevin Stohlmeyer current theory is that some of the users are affected by the Amazon outage (which seems to now be fixed), others such as myself have been unable to use the generative features for nearly a week which long preceeds the Amazon issue so appears to be unrelated

[Hayden295210840i56]

My issue is a little different to what I've seen here but could be because it's an Enterprise account - our IT team has checked everything and nothing is blocked... This has been the error message I've been getting since Wednesday morning randomly. No one in the IT team has changed any settings, so it's nothing to do with us as a company restricting services... please help.

[lilfish01]

Still not working here in East US.  Getting this error when trying to use gen fill. 

[zaram4481838]

Still happening in Trinidad and tobago... 

[ivarex]

Bonjour, je rencontre un problème avec l'iA généravive, elle ne fonctionne plus sous photoshop + l'outil supprimer et même dans tout le pack Adobe, avez-vous une solution ?? et suis-je le seul à rencontrer ce problème ??

Merci de votre retour

[zaram4481838]

Same i have the same issue, in trinidad - full version & yet still no access to firefly or AI features 

[Kevin Stohlmeyer]

@ivarex there is a widespread AWS outage affecting Adobe services. See status.adobe.com for more information. 

[ivarex]

Merci de votre retour, j'ai eu le support adobe entre temps qui me confirme la panneAWS généralisé.

[Socialclub]

Hey, since i made the last update i can't generate anything, does anyone have this problem too ? 
Thank you ! 

[Elise377390101y0l]

@Kevin Stohlmeyer  still not working for me. I'm in the US. I noticed it's starting to turn back on for some regions but no luck here. 

[Jara Cosphoto]

Right now it only works for me 10/2x when I try to use it, and it just says “error”... :/// My internet’s fine, my subscription’s fine… But I guess it’ll start working eventually. I’ll work on something else in the meantime. ^^

[Daniel299666437igk]

These problems are likely due to the current Amazon Web Services outage that is also effecting other website and domain related things.  Problem with so much of the country/world relying on one set of services from another company.

[Kevin Stohlmeyer]

Amazon has stated that as they recover, they are throttling regions to reduce load. We're not totally in the clear yet. 

[josen44945299]

Thank you for your information! When suppose to fix this?

[default464069295uj9yo]

I'm having trouble with Ai generative tool, it doesn't generate and after loading finishes the window (attached the screenshot)opens every time.

[alec_5563]

There is currently an outage affecting AWS which a lot of Adobe products use, as well as other companies. Because of this, all AI tools in Photoshop is currently down. Looking at updates, it seems like it might be a bit until this is resolved.

[mariaa16781283]

From Denmark, cant generate at all 

[Hayden295210840i56]

@Kevin Stohlmeyer doubt this is the case considering we were having this issue 7+ days ago... can't just pass it off as an Amazon issue

[??? ???_??????6980]

מה לעשות עם זה שה

AI

??בפוטושופ לא עובד למרות שאני משלם ויש לי קרדיטים, אני מחובר לאינטרנט ואני עם רישיון...

 משהו מוזר... מופיע לי הכיתוב הזה כל פעם:

[??? ???_??????6980]

משהט יכול לומר לי מה לעשות? כי אני גם לא מליח להשיג את תמיכה של אדובי בעניין...