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Hi, i cant use generative fill, but yesterday it was woking without this error message, can anyone help?
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@ivarex there is a widespread AWS outage affecting Adobe services. See status.adobe.com for more information.
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@Anshul_Saini and @Sameer K
The disruption at Amazon Web Services may be the cause.
The NYT reported a distruption in Amazon webservices:
https://www.nytimes.com/live/2025/10/20/business/aws-down-internet-outage?unlocked_article_code=1.u08.5MQ7.cBm0eMU2C_gx&smid=nytcore-ios-share&referringSource=articleShare
I confirmed that Adobe uses Amazon Web Services
https://aws.amazon.com/partners/adobe/
Jane
Hi All! Apologies for the downtime. I've consolidated your posts and escalated this across teams. The team is working to restore the service.
Thanks!
Sameer K
Same issue and idk what's going on. Did anyone write in support?
everyone in the same team as me are getting the "not availible in your region" error. Were in South Africa
yes now its showing that error in my region UAE
I have just got the same issue. I used company account
UAE based
generative AI not supported in my region
I am in Hong Kong... also have the same problems.. suddenly
Yeah, I'm getting this too. UK. Was fine yesterday. WTF Adobe.
Same, on Firefly it doesn't work. I'm now on BETA and with Nano Banana or Flux Context it does work.
same here, i was just using it the past few days it was fine. suddenly its not working now. i have tried:
- restarting adobe cc and its apps
- restarting my macbook
- use a different internet providor
- logging out and in
- using the web version
i am still hit by `This feature is not available in your region at this time`
i am getting the same error today. since i am not the only one, i assume that is a global bug so they ll fix it soon
Same in Republic Of Moldova..
Same Error here! Last Week it worked fine.
I´m from Germany.
Same problem in Germany today!
same problem here, Denmark
how do you change its provider?
What's the deal here? Been working with the AI conceptual task bar this morning and then suddenly after several months this appears.
C'mon Adobe...
Mike
Me too, it works perfectly fine yesterday, but today it showing this error
Same here, happened just this morning, is there any solution to this ?
same..hungary T_T
same, Italy...
Same problem in Italy, with 26.11 and Beta
Hello from malaysia here. Me too encountered this issue today, but the message was different.Is generative taken away from malaysia or is a bug?
 
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