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82

P: (Oct) Photoshop Generative Fill Error This feature is not available in your region at this time.

Community Beginner ,
Oct 20, 2025 Oct 20, 2025

Hi, i cant use generative fill, but yesterday it was woking without this error message, can anyone help?

Screenshot 2025-10-20 at 11.54.52.png

Bug Investigating Locked
TOPICS
Actions and scripting , macOS , Windows
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correct answers 2 Correct answers

Community Expert , Oct 20, 2025 Oct 20, 2025

@ivarex there is a widespread AWS outage affecting Adobe services. See status.adobe.com for more information. 

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Community Expert , Oct 20, 2025 Oct 20, 2025

 

@Anshul_Saini and @Sameer K 

 

The disruption at Amazon Web Services may be the cause.

 

The NYT reported a distruption in Amazon webservices:

https://www.nytimes.com/live/2025/10/20/business/aws-down-internet-outage?unlocked_article_code=1.u08.5MQ7.cBm0eMU2C_gx&smid=nytcore-ios-share&referringSource=articleShare

 

I confirmed that Adobe uses Amazon Web Services

https://aws.amazon.com/partners/adobe/

 

Jane

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correct answers 1 Pinned Reply

Adobe Employee , Oct 20, 2025 Oct 20, 2025

Hi All! Apologies for the downtime. I've consolidated your posts and escalated this across teams. The team is working to restore the service. 

Thanks!

Sameer K

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replies 391 Replies 391
391 Comments
New Here ,
Oct 20, 2025 Oct 20, 2025

Same issue and idk what's going on. Did anyone write in support?

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New Here ,
Oct 20, 2025 Oct 20, 2025

everyone in the same team as me are getting the "not availible in your region" error. Were in South Africa

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Community Beginner ,
Oct 20, 2025 Oct 20, 2025

yes now its showing that error in my region UAE

 

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New Here ,
Oct 20, 2025 Oct 20, 2025

I have just got the same issue. I used company account

ThachAnh32804812e28n_0-1760947803588.png

 

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Community Beginner ,
Oct 20, 2025 Oct 20, 2025

UAE based

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Community Beginner ,
Oct 20, 2025 Oct 20, 2025

generative AI not supported in my region

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New Here ,
Oct 20, 2025 Oct 20, 2025

I am in Hong Kong... also have the same problems.. suddenly 

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Community Beginner ,
Oct 20, 2025 Oct 20, 2025

Screenshot 2025-10-20 121015.png

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Community Beginner ,
Oct 20, 2025 Oct 20, 2025

Yeah, I'm getting this too. UK. Was fine yesterday. WTF Adobe.

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Community Beginner ,
Oct 20, 2025 Oct 20, 2025

Same, on Firefly it doesn't work. I'm now on BETA and with Nano Banana or Flux Context it does work.

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Community Beginner ,
Oct 20, 2025 Oct 20, 2025

same here, i was just using it the past few days it was fine. suddenly its not working now. i have tried:

- restarting adobe cc and its apps

- restarting my macbook

- use a different internet providor

- logging out and in

- using the web version

 

i am still hit by `This feature is not available in your region at this time`

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Community Beginner ,
Oct 20, 2025 Oct 20, 2025

Screenshot 2025-10-20 121015.png

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New Here ,
Oct 20, 2025 Oct 20, 2025

i am getting the same error today. since i am not the only one, i assume that is a global bug so they ll fix it soon

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New Here ,
Oct 20, 2025 Oct 20, 2025

Eugen30072490lvik_0-1760947987348.png

Same in Republic Of Moldova.. 

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New Here ,
Oct 20, 2025 Oct 20, 2025

Same Error here! Last Week it worked fine.

I´m from Germany.

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New Here ,
Oct 20, 2025 Oct 20, 2025

Same problem in Germany today!

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New Here ,
Oct 20, 2025 Oct 20, 2025

same problem here,  Denmark

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Community Beginner ,
Oct 20, 2025 Oct 20, 2025

how do you change its provider? 

 

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Explorer ,
Oct 20, 2025 Oct 20, 2025

What's the deal here? Been working with the AI conceptual task bar this morning and then suddenly after several months this appears.

 

C'mon Adobe...

Mike

 

 

 

 

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Community Beginner ,
Oct 20, 2025 Oct 20, 2025

Me too, it works perfectly fine yesterday, but today it showing this error

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New Here ,
Oct 20, 2025 Oct 20, 2025

Same here, happened just this morning, is there any solution to this ?

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New Here ,
Oct 20, 2025 Oct 20, 2025

photo_2025-10-20_10-15-40.jpg

 

same..hungary T_T

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New Here ,
Oct 20, 2025 Oct 20, 2025

same, Italy...

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New Here ,
Oct 20, 2025 Oct 20, 2025

Same problem in Italy, with 26.11 and Beta

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New Here ,
Oct 20, 2025 Oct 20, 2025

Hello from malaysia here. 
Me too encountered this issue today, but the message was different.
Is generative taken away from malaysia or is a bug?

Screenshot 2025-10-20 at 4.18.40 PM.png

 

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