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12

P: Photoshop 22.1.0 - Program Error using Spot Healing tool and using Select and Mask

Engaged ,
Dec 09, 2020 Dec 09, 2020

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Repeatedly ...even after restarting PS and/or rebooting laptop, I try to use the spot healing tool and incessantly get this popup:

"Could not complete your request because of a program error"

 

All I can do is click the OK button and then continue until a minute or so goes by and I get the same thing happening again. Another buggy update???

 

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correct answers 1 Correct answer

Adobe Employee , Jan 12, 2021 Jan 12, 2021

Please install 22.1.1 which was released late last night. It contains a fix for program errors.

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New Here ,
Dec 21, 2020 Dec 21, 2020

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Is there a bug fix for this yet?

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LEGEND ,
Dec 21, 2020 Dec 21, 2020

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Running into the same issue on images that I am editing.  Ported into Photoshop from Lightroom (cloud based).  

I am able to spot heal brush a majority of the image, but it seems like particular areas of the image it does not like.

It is rather annoying and wouldn't mind sending data along to help get the issue resolved soon.

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LEGEND ,
Dec 23, 2020 Dec 23, 2020

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I have been getting the same error ("Could not complete your request because of a program error") using the healing brush, which led me to this thread. Photoshop 22.1 on Windows 10 build 19042, AMD 3950X, RTX2070 Super.

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LEGEND ,
Dec 23, 2020 Dec 23, 2020

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@JeffreyTranberry I would like to try this prerelease version as well please, I am really getting behind with work.

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Adobe Employee ,
Dec 23, 2020 Dec 23, 2020

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@hfos - Thanks. Asked to have you added.

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New Here ,
Dec 23, 2020 Dec 23, 2020

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I posted earlier regarding the Spot Heal issues I was having with version 22.1.0. I've been using the same version on my laptop for the past three days and have issues at all.

Both are I7's with 16GB, the key difference is the Graphics cards; Desktop GTX780; Laptop GTX 960. I mention just in case someone from Adobe is looks at this thread.

I will try and down grade PS on my Desktop to 21.2.4 as suggested earlier. I don't recall seeing an option for this on the Creative Cloud though.

Merry Xmas all.

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Explorer ,
Dec 25, 2020 Dec 25, 2020

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I find PS CC 2021 ACR unusable (slow and painfully lagging).  I am trying to run on my i9 Dell Laptop w/32GB RAM and my i9 Dell Desktop w/64GB RAM.

In order to finish my ACR editing I finally had to go back and launch PS CC 2020 and things seemed to smooth out.  I would be happy to assist in beta testing fix / updates.

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Explorer ,
Dec 25, 2020 Dec 25, 2020

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I have been unsuccessful in using PS CC 2021 ACR to edit large groups of RAW files (painfully slow and hangs).

I finally had to launch PS CC 2020 ACR and things were fast and smooth.

I am running on two Dell Computers i9 Laptop w/32GB RAM and i9 Desktop w/64GB RAM.

I would be happy to beta test fixes / updates.

I will follow this thread hoping for answers. 

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Explorer ,
Dec 25, 2020 Dec 25, 2020

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@Curtindale 

Yes, me - and countless other users - have reported that performance (especially subjectively felt 'snappyness') CONSIDERABLY dropped with the latest 'updates'...

It's so absurd: 3 years ago I could work on 16-bit images without noticing any lag whatsoever.

With the current PS version I have to compromise with 8-bit and still feel some lag. And that with a considerably faster machine.

It's sad (but somehow understandably....), that Adobe neither responds to messages like that nor really understands the graveness of the situation concerning the long-term future of PS given the current business behaviour - but probably doesn't really care as a company. 😕

There's a cycle of ups and downs of civilizations. And there's a life cycle of software programs. Maybe Adobe has given up in modernizing PS code or investing in it any further and just accepts an end of it's lifetime in the medium future, milking customers till the end (which makes total sense from an economic point of view - unfortunately not from an 'artistic' point of view of loyal customers like me).

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Explorer ,
Dec 25, 2020 Dec 25, 2020

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I don't understand how a software package like PS could possibly be released (2021) with an issues like it has with the slow ACR features (useless at this point).  Yep, back to version 2020 and hope for a quick fix to 2021.

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New Here ,
Dec 26, 2020 Dec 26, 2020

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same problem here on a MAC with Big Sur.

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Community Beginner ,
Dec 26, 2020 Dec 26, 2020

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Well my issue literally just started today. Was using the spot healing brush on one are moved to another area and bang "can not do to error". move to another area and it works fine. Opened a another image to test worked no problem. Closed it and went back to my original image and it started working again...UGGH Adobe starting to look a lot light Microsoft. 

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LEGEND ,
Dec 26, 2020 Dec 26, 2020

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I just updated to Big Sur and now this is happening.  Wasn't happening before I updated my OS.

ScreenShot20201226at9.08.41PM-21d4c03d-fa1c-41ee-adac-68aa7456f3b5-60365676.png

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Community Beginner ,
Dec 28, 2020 Dec 28, 2020

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I received this same issue yesterday. It was with the spot healing tool.

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LEGEND ,
Dec 28, 2020 Dec 28, 2020

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Having this issue too. Here is something that I have noticed: The program error is almost always located in the same area of each photograph that I am working on: just left and up slightly from the center of the photograph. This has been on multiple images over and over again. One other observation is that the error occurs more often with longer strokes of the spot healing brush than with short strobes or dabs.

I do hope that there is a fix for this soon as it is causing a overall problem here at work.

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Community Beginner ,
Dec 28, 2020 Dec 28, 2020

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*psdweasel I was having the issue with longer strokes and spots.

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Community Beginner ,
Dec 29, 2020 Dec 29, 2020

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When is this issue going to be fixed? My workflow has been severely impacted by this error.

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LEGEND ,
Dec 29, 2020 Dec 29, 2020

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Seeing the same issue. PS 22.1 / Windows 10 20H2

Spot healing brush in certain spots of the image causes this, a few mm over in a different spot, no error message.

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New Here ,
Dec 30, 2020 Dec 30, 2020

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Hi *nameBrandon We're sorry for the issue and frustration you are enduring.  Can you try re-installing version 22.0.1 in the mean time?  Here is the link to the re-install instructions: https://helpx.adobe.com/download-install/using/install-previous-version.html

Additionally, would you like to participate in our PreRelease program?  It would be the latest Photoshop with a fix to your issue.

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New Here ,
Dec 30, 2020 Dec 30, 2020

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Hi @joel

We're sorry for the issue and frustration you are enduring.  Can you try re-installing version 22.0.1 in the mean time?  Here is the link to the re-install instructions: https://helpx.adobe.com/download-install/using/install-previous-version.html

Additionally, would you like to participate in our PreRelease program?  It would be the latest Photoshop with a fix to your issue.

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LEGEND ,
Dec 30, 2020 Dec 30, 2020

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This does not work. I have tried it. Had to revert to a previous version 21.2.4 as this update and the previous update are terrible. Not only does this spot healing brush not work properly giving the error message but the tools lock up (on both MAC and PC) turning the tool into a mouse icon. To fix this I have to save and close the file and reopen the file. Then it may happen again. 22.0.1 is the worst version of Photoshop I have had to deal with in over the last 25 years. 

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LEGEND ,
Dec 30, 2020 Dec 30, 2020

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I am also having this issue and would be happy to help. 2019 iMac using Big Sur Version 11.1

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LEGEND ,
Dec 31, 2020 Dec 31, 2020

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I have this problem, it's very annoying and I've wasted 2 days. I have also problems with my Nik efex, which have not been solved by purchasing the newest version. 

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Community Beginner ,
Dec 31, 2020 Dec 31, 2020

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I'm getting the error again today and can't get past it. This is really killing my ability to get things done. I've tried turning layers on and off, restarting PS. I might get in one heal and then it fails again

another thing that happened this morning was I could not adjust the size of the healing brush. The brush settings were grayed out and the brackets did nothing

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LEGEND ,
Dec 31, 2020 Dec 31, 2020

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@AlicynDrew  Not sure how much it helps, but I've found the patch tool to still work OK. It's slower, but allows me to get my work done.

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