P: Photoshop 23.3.0 freeze with Multithreaded Compositing enabled

[domenicoa16460157]

After opening any file sometimes crash, if not then it crashes after any operation, for example changing color on a simple text layer.

[domenicoa16460157]

No crash problem installing previous 23.2.2

[J453]

Does it crash out completely and you see the Crash Reporter dialog? Or does it freeze and you have to force quit the app?

[domenicoa16460157]

Sometimes it freeze for example if i try to insert an incorporated image and in this case i have to force program close. Sometimes program simply disappear, without error displaying or messages.

[J453]

One thing to try:

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur?

[domenicoa16460157]

I have not fully tested, but inserting a new image in to the composition it's not more crashing, but it happens so strange things, for example outside the workarea remaing trace of a previous resize of image (i have to change zooming to remoove it). Please see image screenshot. I need to work safely so i go back to previous PS version.

[J453]

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

[Andrew Sender]

Hi @domenicoa16460157 ,

Can you also try disabling Preferences -> Performances -> Multithreaded Compositing?

Andrew

[domenicoa16460157]

Hi, installed 23.3.1 and disabling only Native Canvas i see no change for the issue, but disabling also Multithreaded Compositing it seems everything is working correctly now. Thanks!

[Andrew Sender]

Hi @domenicoa16460157 ,

I'm relieved to hear disabling Multithreaded Compositing resolved the issue.  Can you share the PSD which caused the crash with Multithreaded Compositing enabled?  Our engineers want to have that feature working for all Photoshop documents.  It would be greatly appreciated.  Thanks!

-Andrew

[domenicoa16460157]

Hi Andrew,

sure I can share the PSD, but I don't know here how to attach it. I've created a download link here, let me know if it's okay.

[Andrew Sender]

@domenicoa16460157 that's perfect.  I'll have our engineering team investigate the file you shared.  Thank you!