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Jerry_a
Inspiring
October 28, 2021

P: Photoshop 23 - Program Error when attempting to use the Object Selection Tool

  • October 28, 2021
  • 12 replies
  • 8960 views

I think you may already be aware of this but I'm getting a program error with attempting to use the new Object Selection Tool.

Here are my computer specs:

System Model: Alienware Area-51m R2
Processor: Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz, 3792 Mhz, 8 Core(s), 16 Logical Processor(s)
Installed Memory (RAM) 64.0 GB
Display Adapter: NVIDIA GeForce RTX 2070 Super (8GB), Nvidia Studio Driver 472.39 (October 2021)

Display: 1920x1080 144 hertz
Storage (8TB Total):
OS Drive: PM981a NVMe SAMSUNG 2048GB
Data Drive1: Samsung SSD 970 EVO Plus 2TB
Data Drive2: Samsung SSD 860 EVO 4TB

Windows 10 Home Version 21H1 (OS Build 19043.1288)

 

And here is the report from the User Diagnositics Plugin.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.0.0 20211013.r.36 623993d
0 address: 0x00007FF66EBCEFD2 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF66CFB05F4 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF66CFAFB49 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF66C3A1734 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF66C3A11C1 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF66C3A1261 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF66C3A11E1 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF66C3AD6DD base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF66CFF6AE5 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF66CFF95A8 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF66CFF8FDB base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF66CFCFC59 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF66A994319 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF66A9943B6 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF66A987C68 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF66A99E831 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF66AC486B2 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF66A98A362 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF66ABEA902 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FF85CD97034 base: 0x00007FF85CD80000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FF85D902651 base: 0x00007FF85D8B0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 

...Jerry

 

    This topic has been closed for replies.

    12 replies

    J
    jorge27332083t4q0
    New Participant
    November 28, 2022

    Could you please tell what problem it was, and how you solve it? I have the same photoshop error, Geforce RTX 2050

    J
    Jerry_aAuthor
    Inspiring
    November 3, 2022

    Thanks for the reply. It turns out I had a hardware malfuniton in my graphics card (NVIDIA GeForce RTX 2070 Super). Dell replaced it and now this problem has been solved.

     

    ...Jerry

    rpandita
    Community Manager
    rpanditaCommunity Manager
    Community Manager
    November 3, 2022

    This is not really an ideal solution, however, can help in isolating the issue.

    If you are using Windows, navigate to Device Manager - under Display Adapters, you will see your Graphics card listed, right click on it and then click Disable

     

    Go ahead and test Photoshop now and share the results with us.

      D
      defaultvc1btjilgcfi
      Participating Frequently
      October 13, 2022

      Version of photoshop: 23.5.1

      windows: Windows 10 Home version: 21H2

       

      after the most recent download, I was able to use the object selection tool for 2 designs and then this started to happen.

       

      I have tried everything you suggested, no luck.

       

      I am trying to run the user diagnostics plugin, but I can't figure out how to find the error stacks that are copied to the clipboard. Is someone able to help with that? 

      D
      defaultvc1btjilgcfi
      Participating Frequently
      October 12, 2022

      Every time I try to select an object using "object selection" it comes up with an error "could not complete your request because of a program error".

      I have tried:

      - using different images (same error on each)

      - updating photoshop (still happening)

      - going back to older versions of photoshop (no change)

      Any help or suggestions?

      Ranjisha Sengupta
      Ranjisha Sengupta
      Brainiac
      October 12, 2022

      Hi there,

       

      Thanks for reaching out. 

      Could you please share the version of Photoshop (Help > About Photoshop) and the version of Windows on your computer?

      Are you seeing this issue after any recent updates? Is it happening with only the Object Selection Tool or other tools? 

       

      Please go to Edit > Preferences > Performance section and uncheck the option "Use Graphics Processor." Restart your Adobe Photoshop and see whether it helps. If the issue persists, check out the other solutions.

      Try to reset your Photoshop preferences. 
      You may try to reset Photoshop preferences back to defaults and check if that helps.

      Here's the article for the steps: https://adobe.ly/3ceal5t 

      Also, back up the existing Photoshop preferences if you have any custom brushes, actions, and workspace: https://adobe.ly/2vNz6FG 

       

      You can try the steps suggested here: https://adobe.ly/2JZDqZB.

       

      Let us know how it goes. 

       

      Regards,

      Ranjisha

      Mohit Goyal
      Community Manager
      Mohit GoyalCommunity Manager
      Community Manager
      February 17, 2022

      Hi all,  

       

      We're happy to announce the release of Photoshop 23.2. This update includes the fix for this issue. To see the list of all fixed issues, click here

       

      To update Photoshop to 23.2, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating  

       

      Let us know if the update resolves the problem for those affected and share your feedback with us.  

       

      Thanks,

      Mohit

      Kukurykus
      Kukurykus
      Brainiac
      February 15, 2022

      Object Selection Tool crashes Photoshop

      J
      Jerry_aAuthor
      Inspiring
      January 18, 2022

      Thanks Hannh,

      A couple questions.

      1. I assume I put the text file here: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings rather than the folder you specified?
      2. Do I set "Use Graphics Processor" on or off in File->Preferences->performance?

      Thanks,

      ...Jerry

      Hannah Nicollet
      Community Manager
      Hannah NicolletCommunity Manager
      Community Manager
      January 18, 2022

      Hi All,

       

      To anyone who is experiencing this issue. There is a fix currently in the beta version of Photoshop with a gestalt.

      1. Download the current beta drop from the Creative Cloud Desktop App (m.1618)
      2. Create a text file and add the text: "ForceObjectSelectionCPU 1"
      3. Save the text file as "PSUserConfig.txt" in this path on your Windows machine:
      [Installation Drive]:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Photoshop CC 2022\Adobe Photoshop CC 2022 Settings\
      4. Restart Photoshop and try again

      Please let us know how it goes!
      Hannah

      0
      0435thfgh
      New Participant
      November 1, 2021

      Hope they come up with something - those features will be really beneficial to us in the printing trade!

      Show more replies
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