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P: Photoshop 25.7 on macOS 11.7.1 Does not launch - Showing incompatible on Big Sur

Explorer ,
Apr 23, 2024 Apr 23, 2024

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Latest update today (25.7) claims to still be compatible with macOS 11.7.1 but not for me. Tried unistall/reinstall with no luck. Going back to 25.6 works fine.

 

I was also using the beta, but can't remember the last version I opened. Regardles, the beta no longer works either, same error message that is attached.

 

Is this my issue or did 25.7 outgrow macOS Big Sur?

 

Thanks

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TOPICS
macOS

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correct answers 1 Correct answer

Explorer , May 22, 2024 May 22, 2024

Adobe has released Photoshop version 25.9 today which now works with Big Sur

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correct answers 1 Pinned Reply

Adobe Employee , May 09, 2024 May 09, 2024

The team has identified the root cause & is currently working on a fix. 

 

Thanks! 

Sameer K

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46 Comments
New Here ,
Apr 29, 2024 Apr 29, 2024

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Good morning, I installed Photoshop v25.7 on my Mac but it crash on start.

if I install an older version, the 25.0 for example, it starts without problems.

There are hidden folders that I need to delete? For example in the library?

Thanks.

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Community Expert ,
Apr 29, 2024 Apr 29, 2024

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GiuGiu,

 

Can you post the contents of Help>System Info from within Photoshop 25.6?

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Community Beginner ,
Apr 29, 2024 Apr 29, 2024

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I'm running Mac OS 12.7.4 (Monterey). 2023 version of Photoshop was working fine. Then I made the mistake of updating to 2024. This version repeatedly crashes on startup despite removal of preferences and every other "fix" out there. Uninstalled and attempted to install a 2023 version of Photoshop and none of those work either, now. Anyone else have this problem? 

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Explorer ,
Apr 29, 2024 Apr 29, 2024

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Adobe Photoshop Version: 25.6.0 20240312.r.433 2bfcbf1  arm64
Number of Launches: 112
Operating System: Mac OS 11.7.10
System architecture: Apple M1, HybridCPU(8:)
Physical processor count: 8
Built-in memory: 16384 MB
Free memory: 7047 MB
Memory available to Photoshop: 13586 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 7.7.0-fio
ACP.local Status:
 - SDK Version: 3.4.0
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 7.1.2.2
 - Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
Open Color IO version: 2.3.2
C2PA library version: adobe_c2pa/0.7.6-2 c2pa-rs/0.25.2-patch
NGL Version: 1.37.0.8
Chalkboard: Disabled.
Precise Color Management for HDR Display: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Disabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
 ======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny:               0
GPUForce:              0
useGPU:                1
useOpenCL:             1
isGPUCapable:          1
GPUName:               Apple M1
GPUVendor:             APPLE
IsNativeGPUCapable:    1
IsOpenGLGPUCapable:    1
IsOpenCLGPUCapable:    1
HasSufficientRAM:      1
  GPU accessible RAM:                11,453 MB
  Required GPU accessible RAM:        1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              1
Display: 1
  Display Bounds: (0, 0) -> (5120, 2880)
  Display scale: 2
  High DPI Monitor
  Main Display
  Display Type: SDR
Display: 2
  Display Bounds: (2560, 0) -> (5120, 1440)
  Display scale: 1
  Display Type: SDR
 ------- Sniffer output
[0 ms]
  Launch GPUSnifferThread

[1 ms]
  Start RunAllAPIs

[1 ms]
  Start GetSnifferResult

[1 ms]
  "/Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/MacOS/sniffer" -baseTimeMS=366025 -comment=Photoshop Version: Adobe Photoshop 25.6.0 20240312.r.433 2bfcbf1 arm64

[460 ms]
  Start sniffer 2024-04-29 09:11:36
  # Photoshop Version: Adobe Photoshop 25.6.0 20240312.r.433 2bfcbf1 arm64
  sniffer -baseTimeMS=366025 -comment=Photoshop Version: Adobe Photoshop 25.6.0 20240312.r.433 2bfcbf1 arm64
  
  {251 ms}
  Start platform native
    # displays:                   2
    Display 0
      Display:                      2
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (5,120, 2,880)
      Dimensions:                   (5,120 2,880)
      Display scale:                2
      Physical size:                (699.183 389.106)
      Pixel size:                   (0.136559 0.135106)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=Apple M1 index=0)
    
    Display 1
      Display:                      1
      Main:                         FALSE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (2,560, 0) -> (5,120, 1,440)
      Dimensions:                   (2,560 1,440)
      Display scale:                1
      Physical size:                (602.074 338.667)
      Pixel size:                   (0.235185 0.235185)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=Apple M1 index=0)
    
    # devices:                    1
    Device 0
      Name:                         Apple M1
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   EMBEDDED
      # attached displays:          2
        2
        1
      GPU accessible RAM:               11,453 MB
      VRAM:                                  0 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                11,453 MB
      API version:                  1.0 (1.0)
      Device version:               1.0 (1.0)
      Vendor name:                  APPLE
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
  End platform native
  {403 ms}
  
  {403 ms}
  Start platform OpenGL
    # displays:                   2
    Display 0
      Display:                      2
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (5,120, 2,880)
      Dimensions:                   (5,120 2,880)
      Display scale:                2
      Physical size:                (699.183 389.106)
      Pixel size:                   (0.136559 0.135106)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=16940800 index=0)
    
    Display 1
      Display:                      1
      Main:                         FALSE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (2,560, 0) -> (5,120, 1,440)
      Dimensions:                   (2,560 1,440)
      Display scale:                1
      Physical size:                (602.074 338.667)
      Pixel size:                   (0.235185 0.235185)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=16940800 index=0)
    
    # devices:                    1
    Device 0
      Name:                         Apple M1
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          2
        2
        1
      GPU accessible RAM:               10,922 MB
      VRAM:                             10,922 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  2.1 (2.1 Metal - 71.7.1)
      Device version:               2.1 (2.1 Metal - 71.7.1)
      Vendor name:                  APPLE
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      GLSL version:                 1.20 (1.20)
      CGL ID:                       16940800
      Display mask:                 3
  End platform OpenGL
  {410 ms}
  
  {410 ms}
  Start platform OpenCL
    # displays:                   0
    
    # devices:                    1
    Device 0
      Name:                         Apple M1
      Preferred:                    TRUE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:               11,453 MB
      VRAM:                             11,453 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  1.2 (OpenCL 1.2 (Aug 29 2022 02:56:50))
      Device version:               1.2 (OpenCL 1.2 )
      Vendor name:                  APPLE
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    2,279 GB / s
      Compute score:                12,887.9
      Device name string:           Apple M1    
      Device vendor string:         Apple       
      Platform name string:         Apple       
      Platform vendor string:       Apple       
  End platform OpenCL
  {459 ms}
  
  Exit code kExitNormal
  End sniffer 2024-04-29 09:11:36
[kStatusNormal, kExitNormal]

[460 ms]
  Finish RunAllAPIs

[462 ms]
  Finish GetSnifferResult

 ------- Sniffer output
 ======= GPU
License Type: Subscription
Serial number: *removed from copy*
GUIDBucket: 
Composite Core GPU (comp_core_gpu): on 
Composite Core Threads (MultithreadedCompositing): on 
Composite Core UI (comp_core_ui): off 
Composite Core Feature Prefs (CompCoreFeaturePrefs): off 
Document Graph (DocumentGraph): off 

Application folder: /Applications/Adobe Photoshop 2024/
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 228.3G, 80.7G free
Required Plugins folder: /Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/PlugIns/Required/
Primary Plugins folder: /Applications/Adobe Photoshop 2024/Plug-ins/

Installed components:

   dvametadata.framework   dvametadata   23.0.0.0   
   AdobeXMPScript.framework   AdobeXMPScript   79.dba3da3b5   79.dba3da3b5
   libdynamic-napi.framework   Torq Native   local   
   ICUUnicode.framework   ICUUnicode      14.1.1.d035417
   ICUConverter.framework   ICUConverter      14.1.1.d035417
   AdobeCrashReporter.framework   AdobeCrashReporter   14.0.0.202310292158_2f28289   
   boost_system.framework   boost_system   23.0.0.0   
   AdobeACE.framework   AdobeACE   6.0.1   79.f53cec682a.
   dvanet.framework   dvanet   23.0.0.0   
   AdobeOwl.framework   AdobeOwl      
   mediacoreif.framework   mediacoreif   23.0.0.0   
   dvascripting.framework   dvascripting   23.0.0.0   
   dvaappsupport.framework   dvaappsupport   23.0.0.0   
   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   6.0.0   79.c9ba0556.
   AIDE.framework   AIDE   6.1.0   79.dc35314e
   boost_chrono.framework   boost_chrono   23.0.0.0   
   dynamiclink.framework   dynamiclink   23.0.0.0   
   dvaaccelerate.framework   dvaaccelerate   23.0.0.0   
   dvametadataUI.framework   dvametadataUI   23.0.0.0   
   AdobeARE.framework   AdobeARE   4.0.0   79.625377
   AdobePDFPort.framework   AdobePDFPort   5.0.0   79.625377
   ICUInternationalization.framework   ICUInternationalization      14.1.1.d035417
   boost_filesystem.framework   boost_filesystem   23.0.0.0   
   AdobeBIB.framework   AdobeBIB   4.0.0   79.f53cec682a.
   AdobeXMPFiles.framework   AdobeXMPFiles   79.dba3da3b5   79.dba3da3b5
   AdobeLinguistic.framework      15.0.0.2d5dab2   
   dvaplayer.framework   dvaplayer   23.0.0.0   
   filterport.framework   filterport   28.0.0.89   
   PlugPlugOwl.framework   PlugPlugOwl   11.5.2.130   
   libzip.framework   libzip   23.0.0.0   
   AdobeAGM.framework   AdobeAGM   7.1.0   79.f53cec682a.
   AdobeSVGRE.framework   AdobeSVGRE   9.3.0   "79.73849cc5."
   AdobePDFL.framework   AdobePDFL   17.0.0   79 . fafc4444
   dvavulcansupport.framework   dvavulcansupport   23.0.0.0   
   dvacore.framework   dvacore   23.0.0.0   
   aiport.framework   aiport   28.0.0.89   
   AdobePIP.framework   AdobePIP   8.2.0.16   
   AdobePDFSettings.framework   AdobePDFSettings   1.7   
   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   6.0.0   79.c9ba0556.
   dvatransport.framework   dvatransport   23.0.0.0   
   AdobeXMP.framework   AdobeXMPCore   79.dba3da3b5   79.dba3da3b5
   AdobeJP2K.framework   AdobeJP2K   4.0.2   79.9bc0193
   dvaaudiodevice.framework   dvaaudiodevice   23.0.0.0   
   LogSession.framework   LogSession   8.2.0.16   
   dvaaudiodsp.framework   dvaaudiodsp   23.0.0.0   
   PlugPlugExternalObject.framework      11.5.2.130   
   AdobeSVGAGM.framework   AdobeSVGAGM   4.0.0   79.3ef291b.
   dvametadataapi.framework   dvametadataapi   23.0.0.0   
   WRServices.framework   WRServices   18.0.0   18.0.0.0
   AdobeBIBUtils.framework   AdobeBIBUtils   4.0.0   79.f53cec682a.
   boost_threads.framework   boost_threads   23.0.0.0   
   CloudAILib.framework   CloudAILib   28.0.0.89   
   SPBasic.framework   SPBasic   28.0.0.89   
   AdobeCoolType.framework   AdobeCoolType   9.1.0   79.f53cec682a.
   boost_regex.framework   boost_regex   23.0.0.0   
   dvamediatypes.framework   dvamediatypes   23.0.0.0   
   AdbePM.framework   AdbePM   1   
   boost_date_time.framework   boost_date_time   23.0.0.0   
   dynamic-torqnative.framework   Torq Native   local   
   AdobeMPS.framework   AdobeMPS   9.0.0.54092   79.91918d24
   dvaui.framework   dvaui   23.0.0.0   
   MacMemory.framework   MacMemory   28.0.0.89   
   AILib.framework   AILib   28.0.0.89   
   ICUData.framework   ICUData      14.1.1.d035417
   dvamarshal.framework   dvamarshal   23.0.0.0   
   aifm.framework   aifm   28.0.0.89   
   Unified Extensibility Platform  uxp-7.4.1-release
   UPIC  2.6.0


Required plugins:

   Accented Edges 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Adaptive Wide Angle 25.6.0, © 2014-2024 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
   Angled Strokes 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Average 25.6 © 1993-2024 Adobe. All rights reserved. - from the file “Average.plugin”
   Bas Relief 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   BMP 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Camera Raw 16.2.1 (1767), Copyright © 2024 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Camera Raw Filter 16.2.1 (1767), Copyright © 2024 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Chalk & Charcoal 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Charcoal 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Chrome 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Cineon 25.6 © 2002-2024 Adobe. All rights reserved. - from the file “Cineon.plugin”
   Clouds 25.6 © 1993-2024 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Color Halftone 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Colored Pencil 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Conté Crayon 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Craquelure 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crop and Straighten Photos 25.6 © 2003-2024 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
   Crop and Straighten Photos Filter 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Crosshatch 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crystallize 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Cutout 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Dark Strokes 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   De-Interlace 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dicom 25.6 © 2003-2024 Adobe. All rights reserved. - from the file “dicom.plugin”
   Difference Clouds 25.6 © 1993-2024 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Diffuse Glow 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Displace 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dry Brush 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Entropy 25.6 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin”
   Export Color Lookup Tables 25.6 © 2012-2024 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Extrude 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   FastCore Routines 25.6 © 1990-2024 Adobe. All rights reserved. - from the file “FastCore.plugin”
   Fibers 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Film Grain 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Filter Gallery 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Fresco 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glass 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glowing Edges 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Grain 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Graphic Pen 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halftone Pattern 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halide Bottlenecks 25.6 © 2024-2024 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
   HDRMergeUI 25.6, Copyright © 2002-2024 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
   HSB/HSL 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IFF Format 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Ink Outlines 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   JPEG 2000 25.6 © 2001-2024 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
   Kurtosis 25.6 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin”
   Lens Blur 25.6.0, © 2002-2024 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
   Lens Correction 25.6.0, © 2002-2024 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
   Lens Flare 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Liquify 25.6.0, © 2001-2024 Adobe. All rights reserved. - from the file “Liquify.plugin”
   Matlab Operation 25.6 © 1993-2024 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Maximum 25.6 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mean 25.6 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin”
   Measurement Core 25.6 © 1993-2024 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
   Median 25.6 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mezzotint 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Minimum 25.6 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin”
   MMXCore Routines 25.6 © 1990-2024 Adobe. All rights reserved. - from the file “MMXCore.plugin”
   Mosaic Tiles 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Multiprocessor Support 25.6 © 1990-2024 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
   Neon Glow 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Note Paper 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   NTSC Colors 25.6 © 1993-2024 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
   Ocean Ripple 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   OpenEXR 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Paint Daubs 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Palette Knife 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Parametric Filter 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin”
   Patchwork 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Paths to Illustrator 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   PCX 25.6 © 1989-2024 Adobe. All rights reserved. - from the file “PCX.plugin”
   Photocopy 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Picture Package Filter 25.6 © 1993-2024 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Pinch 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Pixar 25.6 © 1989-2024 Adobe. All rights reserved. - from the file “Pixar.plugin”
   Plaster 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Plastic Wrap 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Pointillize 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Polar Coordinates 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Portable Bit Map 25.6 © 1989-2024 Adobe. All rights reserved. - from the file “PBM.plugin”
   Poster Edges 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Radial Blur 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Radiance 25.6 © 2003-2024 Adobe. All rights reserved. - from the file “Radiance.plugin”
   Range 25.6 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin”
   Render Color Lookup Grid 25.6 © 2012-2024 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Reticulation 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Ripple 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Rough Pastels 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Save for Web 25.6.0, © 1999-2024 Adobe. All rights reserved. - from the file “Save for Web.plugin”
   ScriptingSupport 25.6, © 2002-2024 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
   Shear 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Skewness 25.6 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin”
   Smart Blur 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Smudge Stick 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Solarize 25.6 © 1993-2024 Adobe. All rights reserved. - from the file “Solarize.plugin”
   SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin”
   Spatter 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Spherize 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Sponge 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Sprayed Strokes 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stained Glass 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stamp 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Standard Deviation 25.6 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin”
   Sumi-e 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Summation 25.6 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin”
   Targa 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Texturizer 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Tiles 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Torn Edges 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Twirl 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Underpainting 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Vanishing Point 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
   Variance 25.6 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin”
   Water Paper 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Watercolor 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Wave 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wind 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wireless Bitmap 25.6 © 1989-2024 Adobe. All rights reserved. - from the file “WBMP.plugin”
   ZigZag 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   Home Screen (Loaded) 7.4.0.15 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-7.4.0/"
   CmdN: 1.19.26
    UAB: 2.18.0-4
      Loaded at: 72 ms - launch time impact: 128 ms
   ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
   CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder"
      Loaded at: 3692 ms - launch time impact: 0 ms
   CCX Sharesheet UXP (Prepared) 30.4.1.0 - from the file "Required Folder"
   CC Libraries Panel (Loaded) 4.4.461.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_4_461/"
   CAPTURE: 2.0.41  STOCK: 4.2.2
      Loaded at: 757 ms - launch time impact: 0 ms
   Content Credentials (Loaded) 0.42.17.0 - from the file "Required Folder"
      Loaded at: 1509 ms - launch time impact: 0 ms
   In app notifications (Loaded) 2.0.7.0 - from the file "Required Folder"
      Loaded at: 3692 ms - launch time impact: 0 ms
   Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
      Loaded at: 3693 ms - launch time impact: 0 ms
   Photoshop Adjustments Panel (Loaded) 2.1.16.0 - from the file "Required Folder"
      Loaded at: 3693 ms - launch time impact: 1 ms
   Photoshop UXP Export-As (Prepared) 5.8.37.0 - from the file "Required Folder"
   Photoshop In App Messaging (Loaded) 4.3.10.0 - from the file "Required Folder"
      Loaded at: 3693 ms - launch time impact: 0 ms
   Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
   Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
   Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
   IC popup message (Loaded) 1.0.0.0
      Loaded at: 1489 ms - launch time impact: 0 ms
   Multilayer Protection (Loaded) 1.0.0.0
      Loaded at: 1490 ms - launch time impact: 0 ms
   Discover Panel (Loaded) 2402.93.0.17 - from the file "Required Folder"
      Loaded at: 3694 ms - launch time impact: 8 ms
   Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"
   Scan time: 0 ms - entries: 31 

Installed TWAIN devices: NONE

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LEGEND ,
Apr 29, 2024 Apr 29, 2024

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Explorer ,
Apr 29, 2024 Apr 29, 2024

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Btw, this is the case for all 7 (soon to be 9) workstations we have here at work. All identical hardware/sofware

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LEGEND ,
Apr 29, 2024 Apr 29, 2024

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It appears from the crash logs that Adobe complied this latest version of Photoshop to require a newer version of macOS. I see the system requirements have not been updated BUT the page for Adobe Camera RAW has been, and it requires Monterey. Perhaps that is the problem?

https://helpx.adobe.com/camera-raw/system-requirements.html

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Explorer ,
Apr 29, 2024 Apr 29, 2024

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This appears to be the key part from crash log:

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x4] Symbol missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Symbol not found: __ZNKSt3__115basic_stringbufIcNS_11char_traitsIcEENS_9allocatorIcEEE3strEv
Referenced from: /Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/MacOS/../Frameworks/AdbePM.framework/Versions/A/AdbePM (which was built for Mac OS X 12.0)

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New Here ,
Apr 29, 2024 Apr 29, 2024

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Hi there. Based on the error message I got and that i found on this thread, it appears that Photoshop 25.7 was compiled with a target macOS version of 12.0, which is macOS Monterey. This discrepancy between the target macOS version and the actual macOS version we're using (Big Sur) could be the root cause of the problem.

It's understandable that this situation has caused confusion, especially considering that Adobe claimed compatibility with macOS 11.7.1 in the update notes for Photoshop 25.7. However, it seems that there might have been a mistake or oversight in the compilation process, leading to the application being incompatible with macOS Big Sur.

In terms of resolution, reverting back to Photoshop 25.6 seems to have provided a temporary workaround. In the meantime, it would be beneficial to report this issue to Adobe's support team or through their official channels so they can investigate and address it promptly.

It's indeed unusual for such breaking changes to occur without a corresponding version number change in accordance with semantic versioning principles. This suggests that it's likely a mistake rather than an intentional decision.

 

Hopefully, Adobe will rectify this issue in an upcoming update to ensure compatibility with macOS Big Sur users like us 😀

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New Here ,
May 01, 2024 May 01, 2024

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I'm having same problem with my MacBook Profrom late 2013.  When I try to update Big Sur, I receive message that it is up to date.  Is my laptop just too old?

Thanks!

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LEGEND ,
May 01, 2024 May 01, 2024

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A late 2013 MacBook Pro is limited to Big Sur, which is now out of support by Apple and apparently Adobe. You will run into problems with your video card and Photoshop soon enough. Its time to upgrade your computer.

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New Here ,
May 04, 2024 May 04, 2024

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Hi, I have been having the same issues. Would be good to know when Adobe plan to straighten out the issue be it with correcting the system requirement information or with the app actually working on Big Sur 11.7.10. Very annoying as Photoshop Beta was working this morning but I then updated to get rid of the annoying yellow 'You need to update' window and then it would no longer open. I have no idea what Beta version I was on before but none of the three version I have the option to install will open.

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Adobe Employee ,
May 09, 2024 May 09, 2024

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The team has identified the root cause & is currently working on a fix. 

 

Thanks! 

Sameer K

Status Acknowledged

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Community Beginner ,
May 09, 2024 May 09, 2024

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I agree. Same problem. Downgraded to 25.6 and Photoshop now runs properly.

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Community Beginner ,
May 09, 2024 May 09, 2024

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So 25.7 will work in the future? That is good, because a new computer is not in the budget right now. thank you for the update Sameer!

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New Here ,
May 14, 2024 May 14, 2024

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Temporaly workaround for run 25.7 on Big Sur is replace /Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/MacOS/Frameworks/AdbePM.framework by these framework from version 25.6.

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New Here ,
May 14, 2024 May 14, 2024

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Sorry, I wrote wrong path. It must be /Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/Frameworks/AdbePM.framework

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New Here ,
May 14, 2024 May 14, 2024

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I see. Thanks for the answer.
Do you happen to know when the same thing will happen for other programs (illustrator, indesign, ...)?

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Explorer ,
May 15, 2024 May 15, 2024

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Explorer ,
May 22, 2024 May 22, 2024

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Adobe has released Photoshop version 25.9 today which now works with Big Sur

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Explorer ,
May 28, 2024 May 28, 2024

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LATEST

OK, I took a chance and installed 25.9 on Big Sur. It's working so far.

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