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P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

Community Beginner ,
Aug 05, 2024 Aug 05, 2024

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I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

 

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

 

Help.

Bug Investigating
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correct answers 1 Pinned Reply

Adobe Employee , Aug 06, 2024 Aug 06, 2024

UPDATE

 

As the team investigates this issue, it has been determined that if you remove these beta apps:

  • Media Encoder beta
  • After Effects beta
  • Premiere Pro beta and
  • Character Animator beta


your other Adobe apps should open as expected.

 

 

Thanks,

Cory - Photoshop Product Manager

Status Acknowledged

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New Here ,
Aug 08, 2024 Aug 08, 2024

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Same here. Photoshop stopped working on MacOS just today. Luckily I don't have to meet deadlines, but – as strange as it may sound – I'm kinda happy that others experience this issue as well, so a fix might be on the way.

Nothing of the above mentioned document https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html helped, even reverting back to an earlier version does not work. Other Adobe apps work fine, just Photoshop won't start. I'm on MacOS 14.6.1

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New Here ,
Aug 08, 2024 Aug 08, 2024

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I unistalled all Beta apps. PS, AI, IN won't open. AE and CH open just fine. Sorry guys - this only happened because I'm on a deadline. lol

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Community Beginner ,
Aug 08, 2024 Aug 08, 2024

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Removing all Beta apps worked but we shouldn't have had to do that just to use Photoshop. Adobe needs to get this figured out and fix it correctly. 

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Community Beginner ,
Aug 08, 2024 Aug 08, 2024

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Same problem on Win10 I deleted all beta apps then deleted PS did a reinstall on PS only did a restart and all is well.


Sent from AT&T Yahoo Mail for iPhone

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Community Beginner ,
Aug 08, 2024 Aug 08, 2024

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Same problem I deleted all beta app then deleted PS reinstalled PS did a restart all is well.


Sent from AT&T Yahoo Mail for iPhone

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Community Beginner ,
Aug 08, 2024 Aug 08, 2024

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Delete all Beta apps then delete PS then do a reinstall on PS do a restart alls well here I was having same problem 


Sent from AT&T Yahoo Mail for iPhone

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Community Beginner ,
Aug 08, 2024 Aug 08, 2024

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Same problem I deleted all beta apps then deleted PS did a reinstall on PS did a restart and all is well.


Sent from AT&T Yahoo Mail for iPhone

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New Here ,
Aug 08, 2024 Aug 08, 2024

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I have the same problem and uninstalling the listed beta apps worked for me.

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New Here ,
Aug 08, 2024 Aug 08, 2024

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Happening to me as well. 

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New Here ,
Aug 08, 2024 Aug 08, 2024

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Im having the same issue and just wondering if there is a fix on this?

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New Here ,
Aug 08, 2024 Aug 08, 2024

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This Worked.

As the team investigates this issue, it has been determined that if you remove these beta apps:

  • Media Encoder beta
  • After Effects beta
  • Premiere Pro beta and
  • Character Animator beta

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New Here ,
Aug 08, 2024 Aug 08, 2024

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I was having this issue as well now for 36 hours... removing the beta applications fixed issue. Thank you Cory Shubert!!

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Adobe Employee ,
Aug 08, 2024 Aug 08, 2024

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I think you might be running into this issue: https://adobe.ly/3WVQv8D

Please follow this post and add your vote. 

^CM

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New Here ,
Aug 08, 2024 Aug 08, 2024

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Yes -- I had the same problem and I uninstalled Media Encoder Beta and Priemiere Pro beta and Photoshop Beta now loads fine.

 

Thanks for the support!

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Community Beginner ,
Aug 08, 2024 Aug 08, 2024

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Delete all beta apps then delete PS then reinstall PS restart should work did for me.

Sent from AT&T Yahoo Mail for iPhone

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New Here ,
Aug 08, 2024 Aug 08, 2024

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i just deleted all the beta apps and regular photoshop started opening

 

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New Here ,
Aug 08, 2024 Aug 08, 2024

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thanks! deleting the other beta programs also worked for me, but I also use premiere beta so hopefully this is resolved so I don't have to keep uninstalling and reinstalling to use the two applications.

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New Here ,
Aug 08, 2024 Aug 08, 2024

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That worked for me 🙂

 

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New Here ,
Aug 08, 2024 Aug 08, 2024

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Photoshop om Mac fails to road. says ram issue

help?

 

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New Here ,
Aug 08, 2024 Aug 08, 2024

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Thanks Cory, that worked!

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New Here ,
Aug 08, 2024 Aug 08, 2024

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I can not get photoshop to open. I ahve tried old versions to most resent. Photoshop will not open. I can open bridge, lightroom and other apps. However photoshop will not open. I can not access photoshop through other apps. is anyone else dealing with this.   

I should say that this issue is not limited to one computer or one user name. I have three accounts that run 2 computers per account. NONE of them will open. This issue has been going one for 9 hours now.

 

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Community Beginner ,
Aug 08, 2024 Aug 08, 2024

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Starting today, firing up Photoshop 2024 (including Beta) freezes the app as it slowly climbs to use 100% of the memory (I have 64GB), and then becomes unresponsive.

 

I thought it might have been the particular plugin it showed loading, but after removing/uninstalling three plugins, it's clear neither app (2024 and 2024 Beta) likes any plugin.

 

Oddly enough, Lightroom CC doesn't seem to have the same issue.

 

I'm running Windows 10, fully updated with all the latest drivers, on an AMD Ryzen 9 5900X 12-core processor with 64 GB memory and a Windows Pro 64-bit system.

 

As mentioned, this started a few hours ago after an update by Photoshop 2024 Beta.

 

Can I revert to an earlier version (I'll look that up, but I'm asking in case anyone wants to give me a quick answer)?

 

Thanks, ejd

Shepherd Book used to tell me, "If you can't do somethin' smart... do somethin' right." — Jayne (from Serenity, the movie)

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New Here ,
Aug 08, 2024 Aug 08, 2024

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I'm having the exact same problem.  Gets stuck on opening spash image and won't get past reading preference.  I uninstalled the beta version and Photoshop 2024 then reinstalled only Photoshop and NOT the beta version.  It's still hanging up!  And I'm on a deadline.  HELP

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New Here ,
Aug 08, 2024 Aug 08, 2024

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Yes, you have to remove/deinstall the Beta apps, then Photoshop will work again (some people had to reinstall Photoshopn as well, some don't)

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New Here ,
Aug 08, 2024 Aug 08, 2024

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Yeah I have a macbook pro m2 Max and spent the last 10 hours trying to fix this, and can confirm I deleted the beta apps and yes Ps and Ai work again. I had tried evrything else uninstalls, reinstalls, deactivating fonts, dumping plug ins like Halidade bottleneck etc.....all because I updated yesterday.....

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