P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

[Bella5CE6]

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

[Amanda29317969c6dd]

whats the number you called

[kevin stohlmeyer]

@Amanda29317969c6dd We cannot post numbers on here as they vary based on geo location. The solution is pinned to the top of this thead. Follow those directions.

[Lumigraphics]

Delete the Adobe beta apps and don't reinstall them. You should EXPECT problems with betas, that's why they are released for testing only, to find those problems.

[PagamosPorBasura]

Photoshop (Any version available on Clud App) isn´t working at all

It stays frozen until prompt NOT RESPONDING

Tried unistalling, removing, uninstalling again....Nothing.

Please comunity help

I´m Using Mac SIliconM2

[PagamosPorBasura]

You better fix this really quick, because when the monthly payment don´t go through, first thing you do it´s cutting access. 

[phototom1]

uninstall ALL BETAS uninstall PS re Install PS restart
Tom Harvey

[phototom1]

uninstall Betas, uninstall PS ,reinstall PS restart.
Tom Harvey

[kevin stohlmeyer]

@phototom1 please stop posting the same reply multiple times.

[FVM Studio & Solution]

thats rigt thanks

[TheDude309]

Thank you, this worked!

[R3V]

While Adobe should have fixed this issue by now, I did find that uninstalling the following worked for me after I wasted an hour trying everything I could think of. 

Unisntall:

• Media Encoder beta
• After Effects beta
• Premiere Pro beta and
• Character Animator beta

[JPtrust]

Bonjour,

Je fonctionne sur Mc studio Pro M2 avec 32 G (OS Sonoma 14.6.1).

Aucune version de photoshop plus récente que 2021 ne veut plus s'ouvrir. L'image se charge et reste bloquée à "Lecture des préférences". (avec ou sans Rosetta).  Lightroom qui fait partie de mon pack n'a pas de souci.

Suis je le seul ? Il y a deux mois, cela fonctionnait donc j'imagine qu'il y a un problème de compatibilité avec l'OS.

Bref, si idée, je suis preneur....si pas d'amitée profonde possible entre Mac et Photoshop, je quiterrai le navire (et mon abonnement). 😉

Belle journée à tous.

[RUFFSTUFF Media]

700 replies ago...

[Tiado de Castro]

Um completo absurdo. Nós pagamos a assinatura e nossas profissões dependem desses softwares. Não abrir e sugerir desinstalar os softwares não pegou nada bem. 

[LezAch]

Uninstall All beta apps, fixed

Thank you

[evan.sante]

• Media Encoder beta
• Premiere Pro beta

Were the problem for me thanks for Pining - CES

[JONNY_PLACIDO]

YYYYEEEESSSSSSS!  The problem fixed by uninstalling those beta apps.  Amazing!!!!!!!!!.  You got a lot to do Adobe...

[Monica1990]

I had this issue and unsuccessfully tried most of the troubleshooting in this thread.  I finally tried uninstalling 25.11 and reinstalling 25.9.1 worked for me. Good Luck

[january0103]

hello, i am having the same issue. can you pls tell me what the cleaner tool is? thanks Nina

[Amybeth M. ACI G7 Expert]

So is there a fix? for this 

[Lumigraphics]

Its been posted NUMEROUS times here. Remove the beta apps that you installed and don't reinstall them.

[Anselmo39065231odij]

estou tentando abrir o pohotoshop ja faz uma semana, nao consigo contato com o suporte devido meu horario, ele nao abre, ja desinstalei e instalei de novo e vai pra frente, não é problema de hardware ou sitema, pois o adobe premiere abre normal

simplesmente nao passa disso

preciso resolver pq estou perdendo serviço e tempo por trabalhar a noite e não ter suporte nesse horario

[Derek Cross]

Read the pinned message about uninstalling the Beta version.

[fantastic_Radiance5E75]

Hello everyone, I'm using a 2023 Macbook pro M2 16GB RAM 512 SSD. suddenly I was using adobe products smothly until last Wednesday, everytime am trying to open any of Illustrator or photoshop the usage of the memory passing 25 GB's and then the app craching. any idea how to fix this issue?

[Amybeth M. ACI G7 Expert]

I meant to ask, have you been able to reinstall the beta apps? or previous verisons?