P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

[Bella5CE6]

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

[defaultk74pi0k89287]

The only thing that solved this problem for me was uninstalling ALL adobe software with the Creative Cloud Cleaner Tool, and reinstalling all the apps from Creative Cloud from scratch. 

[hellopaul4]

I'm so glad AE is working OK today - I'd be royally screwed if that failed!

[defaultk74pi0k89287]

The only thing that solved this problem for me was by uninstalling ALL adobe software with the Creative Cloud Cleaner Tool, and reinstalling all the apps from Creative Cloud from scratch. 

[hellopaul4]

A lot of people are having this same problem - people have suggested uninstalling all Beta Adobe software might help - I haven't tried that yet. But it's not you - it's Adobe who have broken things.

[hellopaul4]

I've messaged a couple of random Adobe people on these forums telling them about the issue in the hope that someone might address it. Maybe we should all do the same?

[Santiago22378374f23m]

I just uninstalled the betas I had installed (photoshop, premiere, after, etc), and left the normal ones. And it worked! Thanks!

[Tharindu390268618x77]

I install photoshop 2024 licen sofware in before 4 month but not open now ? 

[patrickx007]

On a tous le même problème actuellement.
Tu n'es pas le seul. Soit rassuré

[Vincent343133211n8m]

Merci infiniment !

Le problème venait bien des versions Béta installées. Je les ai toutes supprimées, et tout fonctionne correctement à présent !

Merci encore !

[patrickx007]

:white_heavy_check_mark: Problem solved 🥳 @Vincent343133211n8m  @hellopaul4  
I just uninstalled all the beta apps from Creative Cloud as @Bogdan Bobomentioned, and they all work again!

[Jason Barrel]

When I started Photoshop 25.11 on my desktop PC today, a very strange error occurred.

First, there was a long delay when trying to load the Nik Collection plugin on PS starting page, making the mouse difficult to move (Almost frozen). Eventually, an AdobeIPCBroker error caused the system to crash. I initially thought it was a plugin issue, but after removing the plugin, there was still a long delay when loading the preferences, putting the system in a half-frozen state. Finally, PS failed to start, and the computer automatically rebooted.

I tried reinstalling PS, reverting to an earlier version, and restarting the computer, but the problem persisted. Other Adobe software like LR, Pr, and AE work fine. And when I use the same account on my laptop, all Adobe products works perfectly, with the plug-ins.

Both the laptop and desktop are running the same version of Windows 11 with different hardware: the desktop PC with the issue uses an NV 3090 graphics card and an i9-10900KF CPU.

This problem only started today; everything was fine yesterday. I'm not sure what the issue is.

Could somebody help me to address this issue & solve it? It's really annoying & affect my progress.

Many thanks.

[Ansh Mehra34740553haav]

[AXN Studio]

Ok seams everytime there is an update I have to go through and clean everything. Photoshop and Illustrator both lock up on start up. I think I'll just not do any updates for awhile.

[Jay Roseberry]

same issue with both illustrator and photoshop, tried doing all of it, re-install, roll back versions, re-isntall creative cloud, cleared preferences, etc.  my coworkers are expereincing the same

[raizmand]

I'm having the same issue. 

[CoryShubert]

@AXN Studio and @ActionMediaLLC  please share your Ps beta sysinfo.

Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

Thanks,

Cory - Photoshop Product Manager

[AXN Studio]

At the moment it won't open. I'm going to have to clean all of creative cloud and reinstall to get it to work. I'll get back.

[A123456789A]

Actually that is all. I have tried every solution on the forum, installing/reinstall different version, remove settings/preferences, install driver updates/install system update.

When running  in any way (administrator too) shows window with picture and names, and after few seconds it freezes on Reading preferences. Doesn;t matter how long i wait it just takes 99% memory and crashes.

Intel(R) Xeon(R) CPU E3-1240 v6 @ 3.70GHz 3.70 GHz

Windows 10 Pro for Workstations
Version 22H2
Installed on ‎24.‎08.‎2023
OS build 19045.4651
Experience Windows Feature Experience Pack 1000.19060.1000.0

[erickh78773358]

I have tried everything in previous threads (ctrl + shift + alt) removing all the preference files and uninstalling / reinstalling the program countless times. this also goes for PS Beta (normal ps crashes reading preference files and beta crashes on reading brushes). When this happens it also crashes my machine.
I have a MSI Studio 17 with rtx 4090 32gb ram and latest intel chip so I doubt its a hardware problem. I run windows 11 home

I have been using photoshop since 2012 and have always managed to solve everything but I am now at whit's end.

I use the software daily for my work and have not had acces for the past few days

[AXN Studio]

Whatever is happening it also affects the release build of Photoshop as well. So when I do an update Photoshop and Illustrator stop loading. Here's the system info:

Adobe Photoshop Version: 25.12.0 20240804.m.2723 e6072fa arm64 Number of Launches: 1 Operating System: Mac OS 14.5.0 System architecture: Apple M1 Max, HybridCPU(8:2) Physical processor count: 10 Built-in memory: 32768 MB Free memory: 17711 MB Memory available to Photoshop: 28892 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 7.24.8 SAM SDK Version: 9.1.0.1-fio ACP.local Status: - SDK Version: 4.0.0.3 - Core Sync Status: Reachable and compatible - Core Sync Running: 7.2.0.58 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 4.0.4 OpenColorIO version: 2.3.2 C2PA library version: adobe_c2pa/0.12.2 c2pa-rs/0.32.5 NGL Version: 1.38.0.10 Sophia Info: - Ps_Feature_Flag, Feature Flag URL (AEM) campaignID:85410 variationID:264426
Chalkboard: Disabled. Precise Color Management for HDR Display: Enabled. Alias Layers: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Large HarfBuzz Version: 7.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: Apple M1 Max
GPUVendor: APPLE
Apple M1 Max UNKNOWN, APPLE
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 22,906 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: (0, 0) -> (6720, 3780) Display scale: 2 High DPI Monitor Main Display Display Type: WCG ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"/Applications/Adobe Photoshop (Beta)/Adobe Photoshop (Beta).app/Contents/MacOS/sniffer" -baseTimeMS=948908 -comment=Photoshop Version: Adobe Photoshop 25.12.0 20240804.m.2723 e6072fa arm64

[0 ms]
Start GetSnifferResult

[258 ms]
Start sniffer 2024-08-06 12:56:53
# Photoshop Version: Adobe Photoshop 25.12.0 20240804.m.2723 e6072fa arm64
sniffer -baseTimeMS=948908 -comment=Photoshop Version: Adobe Photoshop 25.12.0 20240804.m.2723 e6072fa arm64

{105 ms}
Start platform native
# displays: 1
Display 0
Display: 5
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (6,720, 3,780)
Dimensions: (6,720 3,780)
Display scale: 2
Physical size: (699.541 400.05)
Pixel size: (0.104098 0.105833)
Dynamic range: (0 1)
Attached Device: (DeviceID name=Apple M1 Max index=0)

# devices: 1
Device 0
Name: Apple M1 Max
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
5
GPU accessible RAM: 22,906 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 22,906 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{215 ms}

{215 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Apple M1 Max
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 22,906 MB
VRAM: 22,906 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Apr 13 2024 11:09:23))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 11,803 GB / s
Compute score: 18,894.5
Device name string: Apple M1 Max
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{256 ms}

Exit code kExitNormal
End sniffer 2024-08-06 12:56:53
[kStatusNormal, kExitNormal]

[258 ms]
Finish RunAllAPIs

[259 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 90970531720414207567 GUIDBucket: Composite Core GPU (comp_core_gpu): on Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Document Graph (DocumentGraph): off Application folder: /Applications/Adobe Photoshop (Beta)/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 926.4G, 152.3G free Required Plugins folder: /Applications/Adobe Photoshop (Beta)/Adobe Photoshop (Beta).app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop (Beta)/Plug-ins/ Installed components: dvametadata.framework dvametadata 24.2.0.1 AdobeXMPScript.framework AdobeXMPScript 79.a6a63968a 79.a6a63968a libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 14.1.1.d035417 ICUConverter.framework ICUConverter 14.1.1.d035417 AdobeCrashReporter.framework AdobeCrashReporter 14.0.0.202310292158_2f28289 boost_system.framework boost_system 1 AdobeACE.framework AdobeACE 6.0.1 79.89afe0ea0d. dvanet.framework dvanet 24.2.0.1 AdobeOwl.framework AdobeOwl mediacoreif.framework mediacoreif 24.2.0.1 dvascripting.framework dvascripting 24.2.0.1 dvatemporalxmp.framework dvatemporalxmp 24.2.0.1 dvaappsupport.framework dvaappsupport 24.2.0.1 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.1.0 79.0691bd1e. AIDE.framework AIDE 6.3.1 79.dc1f9806d dynamiclink.framework dynamiclink 24.2.0.1 dvaaccelerate.framework dvaaccelerate 24.2.0.1 dvametadataUI.framework dvametadataUI 24.2.0.1 AdobeARE.framework AdobeARE 4.0.0 79.625377 AdobePDFPort.framework AdobePDFPort 5.0.0 79.625377 dvaevefactory.framework dvaevefactory 24.2.0.1 ICUInternationalization.framework ICUInternationalization 14.1.1.d035417 boost_filesystem.framework boost_filesystem 1 dvaworkspace.framework dvaworkspace 24.2.0.1 AdobeBIB.framework AdobeBIB 4.0.0 79.89afe0ea0d. AdobeXMPFiles.framework AdobeXMPFiles 79.a6a63968a 79.a6a63968a AdobeLinguistic.framework 15.0.0.2d5dab2 dvaplayer.framework dvaplayer 24.2.0.1 filterport.framework filterport 28.0.0.89 PlugPlugOwl.framework PlugPlugOwl 12.0.0.14 scintilla.framework scintilla 1 AdobeAGM.framework AdobeAGM 7.1.0 79.89afe0ea0d. dvaadameve.framework dvaadameve 24.2.0.1 dvaeve.framework dvaeve 24.2.0.1 AdobeSVGRE.framework AdobeSVGRE 9.3.0 "79.c1e92a7c." AdobePDFL.framework AdobePDFL 17.0.0 79 . 3070322f0 dvavulcansupport.framework dvavulcansupport 24.2.0.1 dvatexteditor.framework dvatexteditor 24.2.0.1 dvacore.framework dvacore 24.2.0.1 aiport.framework aiport 28.0.0.89 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.1.0 79.0691bd1e. dvatransport.framework dvatransport 24.2.0.1 xerces.framework xerces 3.2.4.0 exo.framework exo 24.2.0.1 AdobeXMP.framework AdobeXMPCore 79.a6a63968a 79.a6a63968a AdobeJP2K.framework AdobeJP2K 4.0.2 79.18e6c995 dvaaudiodevice.framework dvaaudiodevice 24.2.0.1 LogSession.framework LogSession 8.2.0.16 dvaaudiodsp.framework dvaaudiodsp 24.2.0.1 PlugPlugExternalObject.framework 12.0.0.14 utest.framework utest 1 AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.bccf366. dvametadataapi.framework dvametadataapi 24.2.0.1 WRServices.framework WRServices 18.0.1 18.0.1.0 AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.89afe0ea0d. CloudAILib.framework CloudAILib 28.0.0.89 SPBasic.framework SPBasic 28.0.0.89 dvacaptioning.framework dvacaptioning 24.2.0.1 AdobeCoolType.framework AdobeCoolType 9.1.0 79.89afe0ea0d. boost_regex.framework boost_regex 1 boost_program_options.framework boost_program_options 1 dvamediatypes.framework dvamediatypes 24.2.0.1 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 1 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 9.0.0.54680 79.ff7736214 dvaui.framework dvaui 24.2.0.1 MacMemory.framework MacMemory 28.0.0.89 boost_thread.framework boost_thread 1 AILib.framework AILib 28.0.0.89 ICUData.framework ICUData 14.1.1.d035417 dvamarshal.framework dvamarshal 24.2.0.1 aifm.framework aifm 28.0.0.89 Unified Extensibility Platform uxp-8.0.1-release UPIC 2.6.0 Required plugins: Accented Edges 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 25.12.0, © 2014-2024 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 25.12 © 1993-2024 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 16.4 (1906), Copyright © 2024 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 16.4 (1906), Copyright © 2024 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 25.12 © 2002-2024 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 25.12 © 1993-2024 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 25.12 © 2003-2024 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 25.12 © 2003-2024 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 25.12 © 1993-2024 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 25.12 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 25.12 © 2012-2024 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 25.12 © 1990-2024 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 25.12 © 2024-2024 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 25.12, Copyright © 2002-2024 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Ink Outlines 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 25.12 © 2001-2024 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 25.12 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 25.12.0, © 2002-2024 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 25.12.0, © 2002-2024 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 25.12.0, © 2001-2024 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 25.12 © 1993-2024 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 25.12 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 25.12 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 25.12 © 1993-2024 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 25.12 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 25.12 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 25.12 © 1990-2024 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 25.12 © 1990-2024 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 25.12 © 1993-2024 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optics NO VERSION - from the file “Optics.plugin” Paint Daubs 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Parametric Filter 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Patchwork 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 25.12 © 1989-2024 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 25.12 © 1993-2024 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 25.12 © 1989-2024 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Plastic Wrap 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Pointillize 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Polar Coordinates 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Portable Bit Map 25.12 © 1989-2024 Adobe. All rights reserved. - from the file “PBM.plugin” Poster Edges 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Radial Blur 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Radiance 25.12 © 2003-2024 Adobe. All rights reserved. - from the file “Radiance.plugin” Range 25.12 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Render Color Lookup Grid 25.12 © 2012-2024 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sapphire NO VERSION - from the file “S_Effect.plugin” Save for Web 25.12.0, © 1999-2024 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 25.12, © 2002-2024 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shear 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 25.12 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 25.12 © 1993-2024 Adobe. All rights reserved. - from the file “Solarize.plugin” SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Spatter 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 25.12 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Sumi-e 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 25.12 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Underpainting 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 25.12 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 25.12.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 25.12 © 1989-2024 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 25.12.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 7.8.0.20 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-7.8.0/" CmdN: 1.20.13
UAB: 2.18.0-7 Loaded at: 93 ms - launch time impact: 97 ms Discover Panel (Loaded) 2406.101.0.20 - from the file "Required Folder" Loaded at: 93 ms - launch time impact: 13 ms ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder" Loaded at: 5523 ms - launch time impact: 0 ms Beta Feedback (Prepared) 1.15.5.0 - from the file "Required Folder" CCX Sharesheet UXP (Prepared) 30.15.0.0 - from the file "Required Folder" CC Libraries Panel (Prepared) 4.6.76.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_6_76/" CAPTURE: 2.0.41 STOCK: 4.2.4 In app notifications (Loaded) 2.0.24.0 - from the file "Required Folder" Loaded at: 94 ms - launch time impact: 0 ms Content Credentials (Loaded) 0.45.4.0 - from the file "Required Folder" Loaded at: 5416 ms - launch time impact: 0 ms Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder" Loaded at: 5523 ms - launch time impact: 0 ms Photoshop Adjustments Panel (Loaded) 2.2.6.0 - from the file "Required Folder" Loaded at: 5523 ms - launch time impact: 1 ms Photoshop UXP Export-As (Prepared) 5.9.1.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 4.4.20.0 - from the file "Required Folder" Loaded at: 5523 ms - launch time impact: 0 ms Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder" Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 4729 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 4729 ms - launch time impact: 0 ms Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder" Scan time: 0 ms - entries: 37 Installed TWAIN devices: NONE

[peterg2036972]

Same issue since late last night.  Did all the usual and suggested troubleshooting but nothing worked.  Photoshop, Illustrator and Indesign freezing at splash screen.  On chat tech support for an hour the person finally told me it was an issue on their side.  This is what I was told:

"This is an on going issue in the application from our side, Please stay assured that the dedicated team is working towards resolving the issue as soon as possible. we request you to please wait for 4 hours but our team is trying to get it resolved as soon as possible."

In my particular case this has happened to me several times before with Photoshop when trying to open a file from Bridge. But I was always able to open Photoshop by clicking directly on executable or from Start menu.

The only beta app I have installed is for After Effects.  I will uninstall that now and report back if this helped.

YES! Uninstalling my beta of After Effects and Media Encoder worked.

[juan_carlosv41333183]

Dear supporting forum,

I am experiencing an issue with Adobe Photoshop where it consistently freezes during startup. The loading screen shows "Adding Extension... Halide Bottlenecks," and the application does not proceed beyond this point. This problem prevents me from accessing Photoshop and using its features.

Here are the steps I have already taken in an attempt to resolve the issue:

1. Restarted Photoshop - Multiple times, but the issue persists.
2. Reset Photoshop Preferences - Held down Alt + Control + Shift (Windows) while starting Photoshop to reset preferences to default.
3. Disabled Third-Party Plugins - Moved all third-party plugins from the Plug-ins folder to a temporary location.
4. Checked for Extension Updates - Ensured all plugins and extensions are up-to-date.
5. Updated Photoshop - Confirmed that I am using the latest version of Photoshop.
6. Renamed the UXP Folder - Renamed the UXP folder located in C:\Users\[Your Username]\AppData\Roaming\Adobe\UXP\ (Windows).
7. Reinstalled Photoshop - Uninstalled and reinstalled the application.
8. Checked for System Updates - Made sure my operating system is up-to-date.

Despite these efforts, the issue remains unresolved. I would appreciate your assistance in identifying and fixing the problem. Below are my system details for your reference:

• Operating System: macOs Monterey 
• Photoshop Version: 24
• System Specifications: 16gb RAM,  2.5 Ghz Quad-Core Intel Core i7

Please let me know if there are any additional steps I can take or if further information is needed.

Thank you for your support.

[CoryShubert]

UPDATE

We identified a problem with a recent Adobe update that caused Photoshop and several other Adobe beta apps to fail to launch. We’ve released an updated installer to fix this problem. Please download and install the latest Creative Cloud beta applications. This update should resolve the launch issue.

Thanks,

Cory - Photoshop Product Manager

[BrownFish]

Neither the latest version, the latest BETA version nor the previous versions of each will open. Gets stuck on startup screen. Tried deleting preference. Nothing. No new updates. Out of the blue.

[Tom34491915hnuh]

Same here. I tried everything. And even worse; after couple minutes of opening, windows freeze and I have to restart comp...
What is going on!?